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Matalan Reviews

3.6 Rating 1,858 Reviews

65 %

of reviewers recommend Matalan

Company Reviews

Product Reviews

3.6

Based on 1,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Matalan 1 star review on 19th October 2022

Matalan 2 star review on 3rd November 2021

Matalan 1 star review on 18th June 2021

Matalan 1 star review on 9th June 2021

Matalan 1 star review on 29th April 2021

Matalan 1 star review on 29th April 2021

25

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to Beaumont leys Matalan Leicester, we asked a question about a voucher, before we knew it the store manager jumped into conversation, he was confrontational,rude, abrupt, Absolutely shocking service from someone who calls himself a manager, what an absolute joke of a store, never returning again. Terrible!”

Posted 10 months ago

“I took my wheelchair bound mum in-law today to buy a dress. Catherine the assistant went above and beyond to help us order the one mum had seen but didn't have in her size. Thank you Catherine so grateful for your help. Halton branch Leeds 15”

Posted 11 months ago

“I purchased 3 sets of bikinis for my holidays, one set the stitching broke on the first time of wearng, the 2nd set went all saggy went it got wet, I didn't bother wearing the last set, on my return from my holidays I went back to complain and get a refund on the goods but was refused as 14 days had passed. My advice to prospective shoppers is to shop elsewhere, poor quality and disappointing service.”

Posted 11 months ago

“Bad experience doesn't count it !! its the 3rd time that my parcel as got lost in transit for a click and collect .. its been 10 days now and i still haven't had a refund. i have to keep ringing up and they tell me the same thing. i RECOMMEND YOU GO TO SHOP AND DONT ORDER ON LINE ... I WILL ONCE I FINALLY GET ME REFUND !! AFTER NUMEROUS CALLS”

Posted 11 months ago

“Terrible customer service and returns policy”

Posted 1 year ago

“Terrible service in Livingston at the checkouts. We waited a full 5 minutes for someone to come after we pressed the `Help` button, then we waited another full 5 minutes after our card was not accepted. This was a full 10 minutes, despite 3 staff at the tills. admittedly only 1 of them stood like a showroom dummy. We asked to speak with the manager and the checkout girl said she will `ask James to come down`. After yet another 5 minutes Mary arrived - but she did not identify herself to us as a Manager. She genuinely could have been the toilet cleaner pretending to be a manager. We don`t know. Naturally, she defended her staff and even told me " have you nothing better to do " when I told her I was going to put up a bad review. Highly unprofessional and rude to say such a thing to a customer.”

Posted 1 year ago

“Very very disappointed with MATALAN, I have been shopping in this store for many years! The store in Oxford Street is a disgrace to London ... waited in the queue to be served for a long time, change rooms were locked so I am now having to post clothing back to the store at my cost ...”

Posted 1 year ago

“Forced to used self checkouts by member of staff at fareham store the queue was long and only 1 person on till ut was only accepting cash only. I avoid these self checkouts much better to speak to person that hands you a receipt not like these self checkouts that only gave me 1 receipt which I thought would be an itemised of which instead was just my proof of payment and they was so busy that day I left not realising . .I tried to return item to be told by a member of staff No and refused to give her name asked to speak to the manager said she was, but asked another colleague to be told she is only a member of staff that she call the manager , i explained to the manager the situation said No but with tech today they should be able to apparently used to able on old system but can't on new system, but said she can but will take along time to look up on system has she said she done it for someone else but wouldn't and said that herself this isn't the first time that's happened and have told the company this happens. And done nothing improving the level of service they give to customers that keep the stores open .I called customer service twice to be cut off 20 mins each time awfully bring back checkout staff instead of staff just standing telling people to use self one's and cut queue s waiting down .”

Posted 1 year ago

“This company miss lead there customer over pricing so around a year ago I bought a top that had a £9 ticket on it but they charge me £9.50 the store in question did honour the price and was told the price had gone up However last week I brought the same top online and again same problem same two prices yet the head office tells me the price had gone up but refused to honour the price Funny how it went up a year ago but u still have the wrong price on it So DOBULE CHECK WHAT YOU PAY WITH THIS COMPANY AS THEY THINK IT OK TO ADVERTISE ONE PRICE BUT CHARGE YOU ANOTHER”

Posted 1 year ago

“Although I am not happy with the self service methods Matalan are now using I am completing a review today as we have encountered a really friendly and helpful member of staff assisting at the till. Sadly I did not take her name so cannot give you a name but we shopped at Merry Hill on the 17th March at around 13.45. What a lovely change to come out of a shop and feel like a valued customer.”

Posted 1 year ago

“Great experience I've ever had!”

Posted 1 year ago

“Never buy any undergarments from Matalan unless you are absolutely certain they will fit... body suit purchased and returned within the hour still on hanger poorly sewn together..... still has label and was not even removed feom hanger....”

Posted 1 year ago

“receiving excellent service from sales assistant Sam at Killingworth Matalan on Monday the 12th of December. She helped me order an item using the Matalan app. As this item was out of stock in the store. However,I am so disappointed with the ongoing poor service that I have received. On the 20th of December I received an email saying, “ Your Click & Collect order - 56329551 is ready for you. It’s waiting for you at the KILLINGWORTH Matalan Store, and they can only hold on to it for 14 days.” I traveled to the store with my collection email. I was told that they didn’t have the item and would ring me. Unfortunately no one got back in touch with me. I rang the Matalan help line, I was told that the item had been delivered to the Killingworth store. I explained that I had been to the store and they were unable to find the order. I was then told that because the order had been lost, I would get a full refund. I then on the 21st of December got an email saying, “Just to let you know we’ve received your returned items and a refund has been created” This poor service has discouraged my wife and I from using the online app service. I could never recommend using the Matalan app to any of my friends or family.”

Posted 1 year ago

“I ordered two jumpers on Friday and both arrived the following Monday delivered by Evri. They are excellent quality for the price and even came with free hangers! Amazing! As a new customer to Matalan I was surprised to read so many negative reviews! Maybe, I was lucky ... but, my experience was excellent!”

Posted 1 year ago

“Shopping at your Rochdale Store, what a disgrace! Lots of products wrongly priced, in the wrong boxes/shelves. The floor was strewn with dirt as well as stock, in the ailes and under/between the fixtures. Not a great shopping experience!”

Posted 1 year ago

“Ordered a dress for a funeral was really nice but still had the security tag attached, this happens a lot!”

Posted 1 year ago

“I ordered two mens white thermal tee shirts and actually ended up with three ordinary tee shirts in black, white and grey. So not only did whoever put the order together get it wrong, I had the privilege of not only paying for the delivery but also paying to return something I didn't order to start with!! Not impressed!”

Posted 1 year ago

“Ordered 17/11/22. No items and still waiting for money back. Three calls to chase. Just seen other reviews on here and sounds like common problem.”

Posted 1 year ago

“I ordered Christmas gifts got email saying delivery 11th November never arrived after numerous emails and phone calls no results all I get is give it another 72 hours I’ve now asked for my money back girl said that’s fine will send you an email verify still no email this is an absolute joke I’m a pensioner and with cost of living I need that money back before I can get my gifts from somewhere else or my grandchildren are getting nothing from me this Christmas I’m at my wits end and stressed no end”

Posted 1 year ago

“Don’t ever buy Virgin Experience Day vouchers from Matalan. I have been trying to return some, as unwanted, fir over a week. Being given the runaround. Told to return to a store, who wouldn’t accept them. Told me to contact customer services again. They have told me to return to store. Raised an issue with PayPal. Still no refund”

Posted 1 year ago

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Matalan is rated 3.6 based on 1,858 reviews