Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,858 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly the product I've ordered had to go back as colour was not as expected, but the service was top class. Will be happy to deal with matalan direct again.”

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Posted 7 years ago

“Ordered a bedroom chair, absolutely delighted with service quality and price”

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Posted 7 years ago

“Speed of delivery was excellent goods were as advertised and of good quality very happy will definitely shop with matalan again”

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Posted 7 years ago

“Delivery was very prompt and the product was as advertised.Good value”

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Posted 7 years ago

“Prompt delivery, good communication.”

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Posted 7 years ago

“The table was delivered quickly and in perfect order, very happy.”

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Posted 7 years ago

“Great service online shopping”

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Posted 7 years ago

“Very good reliable service.”

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Posted 7 years ago

“Service was quick, easy and stress free”

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Posted 7 years ago

“Great service and great Chair would definitely purchase again!”

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Posted 7 years ago

“Excellent service,did everything they said ,at the time they said.The delivery was even a day or two early.”

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Posted 7 years ago

“Kept up to date regarding delivery.”

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Posted 7 years ago

“Lovely quality and really pleased,much better than expected great value for money”

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Posted 7 years ago

“excellent product quick service very happy”

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Posted 7 years ago

“Great products, prices and device always at Skippers Lane store Middlesbrough and on line. Thank you.”

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Posted 7 years ago

“I bought my chair and it is lovely. My mum loved it so much I have bought her one for Mothers Day.”

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Posted 7 years ago

“Ordered an occasional chair from you and was extremely surprised and pleased at the quality of the product. The delivery service was also very good. This is the first time I have ordered a piece of furniture from you; however based on my delivery and product quality I would purchase from you again and would not hesitate to recommend others. Well done Matalan.”

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Posted 7 years ago

“An excellent product with an excellent delivery service”

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Posted 7 years ago

“I ordered a king size bed with orthopeadic mattress from matalan direct and it was delivered on the date stated and was well protected. The bed and mattress itself are perfect and so comfortable i cannot find any fault with the product or service at all and would highly recommend to anybody.”

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Posted 7 years ago

“I shop here all the time. Over the last year the buying team have improved and the new lines are amazing! I have a different outfit everyday because there is that much of a nice choice!”

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Posted 7 years ago

Matalan is rated 3.6 based on 1,858 reviews