Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,858 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect PJ set for my husband this Christmas, quick and easy to find and order.”

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Posted 6 years ago

“Excellent selection at affordable prices”

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Posted 6 years ago

“Served by Mr. Joher no. 207 at the Matalan Blackburn Store. He was very helpful he dealt with my order quickly, and made my experience in store good. Many thanks to him”

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Posted 6 years ago

“Very helpful and happy staff”

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Posted 6 years ago

“The items I wanted to order was out of stock so I signed up to get an email when they was back in stock the next day I got the email and ordered everything I needed I will have one happy niece on Christmas morning.”

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Posted 6 years ago

“Delivery on time, great prices and perfectly packed items”

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Posted 6 years ago

“Kept me informed of my order”

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Posted 6 years ago

“Good items + delivery options”

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Posted 6 years ago

“I was looking for gym wear for an older person and the assistant was most helpful and understanding that I did not want to look like mutton dressed as lamb. On another occasion I rang the store and the assistant rang me back to save my hanging on while she went to the warehouse to try to find the article I was enquiring about. Great service!”

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Posted 6 years ago

“Go product range”

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Posted 6 years ago

“I purchased a jumper from them and it was the best thing I ever bought. So thick, comfy and baggy. Loved the colour, price and material. Perfect for winter and just being comfy af!”