Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,858 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“had a really great choice of shirts and trousers to cater for the bigger man compare to normal high-street stores where I struggle to buy”

Helpful Report

Posted 6 years ago

“Well stocked including school uniform. Good value. Quick & friendly service at the till.”

Helpful Report

Posted 6 years ago

“Great range and very competitive pricing”

Helpful Report

Posted 6 years ago

“Easy to navigate website, found everything I needed, quality clothing, prompt delivery”

Helpful Report

Posted 6 years ago

“Even though the draw for £150 voucher expired over two months ago I will leave a review ????. I had seen the chair I wanted in my local Matalan, but it wasn't available online. I emailed one of your advisors ( Daniel ) for help and he managed to locate what I wanted in a very short time. He was extremely helpful and efficient. I would definitely use Matalan Direct again.”

Helpful Report

Posted 6 years ago

“Great quality clothing at the right price.”

Helpful Report

Posted 6 years ago

“It was all so easy and a very fast efficient transaction.”

Helpful Report

Posted 6 years ago

“Delivered on time excellent quality furniture”

Helpful Report

Posted 6 years ago

“Excellent product and excellent service from start to finish”

Helpful Report

Posted 6 years ago

“Kitchen tap and bath towel rail look great!”

Helpful Report

Posted 6 years ago

“Website was easy to use, we found exactly what we were looking for at a reasonable price and it was delivered on time.”

Helpful Report

Posted 6 years ago

“sold me what i wanted”

Helpful Report

Posted 6 years ago

“The service was excellent and good quality items.”

Helpful Report

Posted 6 years ago

“Great sales”

Helpful Report

Posted 6 years ago

“The quality of the chair,excellent value for the money ,we had recently bought another chair from another retailer which was more expensive but we couldnt return it”

Helpful Report

Posted 6 years ago

“GREAT BARGAINS, POLITE STAFF, ALWAYS HAS WHAT I AM LOOKING FOR WHETHER ONLINE OR INSTORE”

Helpful Report

Posted 6 years ago

“The staff went out of their way to help to select a piece of IT luggage so much so that I asked for their names. So many thanks to "Jenni" and "Zoe" at the Wolstanton store....other stores should note how professional these two ladies are....it makes shopping a pleasure even for us men. THANK YOU.”

Helpful Report

Posted 6 years ago

“The oak sideboard was a great buy and good servies by Matalan direct”

Helpful Report

Posted 6 years ago

“Original item delivered was damaged. When I reported this the response was immediate and effective. The replacement item was delivered within days and the issue resolved to my satisfaction”

Helpful Report

Posted 6 years ago

“Bought a top from Matalan but it was the wrong size. Took it back and it was straightforward to change it, despite choosing a different style. No queuing at a special till. Quick and easy.”

Helpful Report

Posted 6 years ago

Matalan is rated 3.6 based on 1,858 reviews