Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.77

4.8 Rating 3,394 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,394 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying to get a close estimated time of arrival on a Saturday delivery is impossible when all calls go to an answering services. The driver called me about 5 minutes before he arrived, with less than an hour left in our four hour pick-up window. In a world of constant and always on communication, this is not acceptable.”

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Posted 8 years ago

“The drivers could not meet the 4 hour window of time provided. They called and said they would over 3 hours late and did not offer an explanation or apology. After calling your business to complain you were able to have them there only 30 mins late. While I appreciated the speedy customer service, the whole ordeal was stressful.”

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Posted 8 years ago

“Perfect!!!”

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Posted 8 years ago

“So easy and worth every penny. The young men that carried it were very professional and efficient. Thank you!”

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Posted 8 years ago

“Great service, thanks”

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Posted 8 years ago

“Good Job!!”

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Posted 8 years ago

“Very good service. Thanks a lot for your help”

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Posted 8 years ago

“Very easy to deal with. Great communication. No hassle.”

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Posted 8 years ago

“Good Job!!”

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Posted 8 years ago

“The guys did a nice job of getting the box spring out. They were about 4 hours late, the updates about delays didn't hold up. Would use you again if needed”

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Posted 8 years ago

“Great service. Polite, friendly booking agent. Call service was efficient and on time, didn't have to hang around all day waiting for them to arrive. The men who came to take away the mattress were polite, careful and strong., I certainly recommend this service. Thank you. C.L. Katzenstein”

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Posted 8 years ago

“We changed our plans, so we ended up not using your service. Thanks for asking, but I don't have any relevant feedback,”

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Posted 8 years ago

“The process worked just as they described. They took my couch, queen size mattress, and box spring in under 15 minutes. Money well spent. I should have used this service prior to getting rid of furniture myself.”

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Posted 8 years ago

“Excellent!”

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Posted 8 years ago

“They showed up exactly when they said they would and gave me a call 30 min before. Would definitely use again in the future.”

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Posted 8 years ago

“The two guys were great, friendly and fast. The only thing was, there was some confusion because they identified themselves from another company, but I guess they were contracted by Mattress Disposal? I'm still not clear, but they came, they took, thank goodness! Virginia Peck”

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Posted 8 years ago

“The pick up went off quickly and easily. The only hiccup was a call wanting to pick up a few days prior and that could not be done. Understanding what the call was about was difficult as the caller kept saying "IKEA". Thank you.”

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Posted 8 years ago

“Perfect!!!”

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Posted 8 years ago

“There was a lot of confusion between emails and phone confirmations on the timing of our pick up. I set up an appointment for between 8 am and noon. I received two email confirmations. The day before I received a phone call telling me that they could not make the window requested that the pick up would be from 12-4 the same day. Guess what they show up at 11 am. Get your stuff together on the communications people!!!!”

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Posted 8 years ago

“It did not seem that the online booking was ever read. We requested Tuesday from 8-12noon. The confirmation callback was for 3-5pm. Then the mattress set was not picked up on the requested day at all! Seemed very simple when making the booking but it turned out to take more time and effort than anticipated on the customer end. Thank you.”

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Posted 8 years ago

Mattress Disposal Plus is rated 4.8 based on 3,394 reviews