Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.77

4.8 Rating 3,394 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,394 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

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“great service, easy”

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Posted 8 years ago

“Exactly what we needed done.”

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Posted 8 years ago

“The gentlemen that came to remove my mattress set were prompt, fast, and courteous. This was so easy! I appreciate all your help! Give those guys a raise!”

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Posted 8 years ago

“Good experience overall. The pick-up time had to be changed (on your side), and the scheduler was extremely prompt, flexible, and courteous about it. The pick-up itself, by Carlos Valladares and his assistant, was on-time, fast, neat, and super-pleasant. Great teamwork all around. Thanks.”

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Posted 8 years ago

“The whole process was very easy and well done. The only problem, I had a time slot of 4-8pm and the people came to pick up the mattress at 2pm. It was fine because I was home at that time but I had not planned to be. Glad it worked out though. Thanks”

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Posted 8 years ago

“The guys did a great job, but timing was WAY OFF.. Window was 12 to 4..Called 8:30 am. Luckily I was here.”

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Posted 8 years ago

“I had a frustrating experience because my pickup was missed and I was unable to speak to anyone with answers for over 2 hours. I appreciated Greg's eventual response and Monica's (from XPO) help, but Mattress Disposal + needs to evaluate the communication with their pickup team and with the outsourced call line. Right now, they are not serving your customers appropriately.”

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Posted 8 years ago

“Perfect!!!”

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Posted 8 years ago

“The team was 5 star, father and son. I'm only rating 4 stars because my appointment window at 12-4, however, the pickup wasn't until around 530. The team as blatantly overbooked during that day.”

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Posted 8 years ago

“Good job”

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Posted 8 years ago

“The service was quick and efficient which I appreciated. My only suggestion is to more clearly explain on your website what a "mattress set" includes. I requested a mattress set pickup assuming that meant the mattress and box spring with 2 additional items to be picked up as well. The person who confirmed the delivery time said that that was correct but when they arrived at my house, they were only expecting 3 items total. I explained my confusion about the word "set" implying it was 2 pieces so I 4 items total and that the gentleman I had spoke with confirmed it was fine so they took all 4 items. I will definitely recommend.”

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Posted 8 years ago

“Great communication, timely and friendly. Thanks!”

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Posted 8 years ago

“Good job”

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Posted 8 years ago

“I do like this service, but keeping to the promise time didn't happen. I had it scheduled for a Tuesday 12 - 4, it was after 6 before someone called me to say they weren't coming (after I reached out twice). I was rescheduled for the next day, again 12 - 4, and the truck didn't show up until 8:30 at night! You should be more realistic on your times, and your scheduling.”

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Posted 8 years ago

“Awesome Job”

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Posted 8 years ago

“I received an email with 10% discount code of "save" but haven't seen the discount yet. Your service was very good. Can u please let me know when the discount takes effect.”

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Posted 8 years ago

“This was a wonderful service! We have been looking for a mattress disposal company for a long time and found nothing that was a reasonable price. I couldn't believe the cost here! It was great and the guys that came to get my mattress and box springs were super quick. Thank you so much!”

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Posted 8 years ago

“Guys arrived on time. Worked quickly. Got the job done and were gone. Hard-working, polite and efficient.”

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Posted 8 years ago

“Used for mattress removal. Simple pricing. Easy to schedule. Drivers were timely, polite and efficient.”

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Posted 8 years ago

“Excellent!”

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Posted 8 years ago

Mattress Disposal Plus is rated 4.8 based on 3,394 reviews