Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.77

4.8 Rating 3,412 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,412 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website is intuitive and easy to use and the price is fair. However, the driver was late and didn’t call to let me know and I had to call dispatch. Once they arrived they completed the job in less than five minutes.”

Helpful Report

Posted 6 years ago

We are thrilled to know that we were able to help you remove your items. Unfortunately, there can be circumstances that can cause routes to be delayed and even rescheduled at times. We do our best to communicate with our customers and we clearly missed the mark here. We sincerely apologize for any and all inconvenience this may have caused you and thank you for your patience. We hope you will give us another opportunity to serve you in the future and provide you with the service we know we can. Thanks for choosing MDP!

Posted 6 years ago

“Their communication was efficient; they showed up early after texting to ask if OK; the personnel were polite and performed the work quickly.”

Helpful Report

Posted 6 years ago

That is wonderful to hear, George! We are so happy to hear that we were able to remove your item(s) to your satisfaction. We hope you will think of us again in the future and that you will let your friends and neighbors know about us too! Thanks for choosing MDP!

Posted 6 years ago

“I needed help getting rid of heavy furniture. Mattress Disposal Plus was my answer. I highly recommend them.”

Helpful Report

Posted 6 years ago

It was our pleasure and we hope you will think of us again in the future! Don't forget to follow us on social media for savings on your next booking. Thanks for choosing MDP!

Posted 6 years ago

“I wasted $100 due to the company's false advertising. The video strongly indicates that my mattress would be recycled. The driver who picked up said that has not happened in the Kansas City area in the year and a half he has worked with Load Up. Load Up, the parent company, is a junk removal company. They say they try to recycle. The fact that this can't be done in my area is just tough luck for me. My city waste disposal department will take a mattress to the landfill for free. This company would be fine for junk removal but don't expect recycling.”

Helpful Report

Posted 6 years ago

We sincerely apologize for any and all inconvenience to you, Joe. We do our best to provide an eco-friendly option for disposal to our customers, especially in areas where recycling is not an option. We utilize many means to accomplish this. For example, donation is also a way that we can help the environment and keep items out of the landfill. Thank you for taking the time to share this feedback with us. It is not possible for us to maintain our level of service without this information from our customers. I would like to let you know that we have spoken with the driver manager in the area to ensure that this sort of thing can be avoided in the future and that every effort is being made to help our environment. We hope you will give us another opportunity in the future. Thanks for choosing MDP!

Posted 6 years ago

“On time, they call when they on their way. Friendly and Nice!!!! Very Fast!!!!”

Helpful Report

Posted 6 years ago

“Great service! Took less than 5 minutes!”

Helpful Report

Posted 6 years ago

Quick and easy is always our goal! We are thrilled to know we were able to remove your items to your satisfaction, Robin! We hope to see you again in the future. Don't forget to follow us on social media for savings on your next booking. Thanks for choosing MDP!

Posted 6 years ago

“On time. Very good experience”

Helpful Report

Posted 6 years ago

We are thrilled to hear that you were satisfied with our company, Jeff! It was our pleasure and we hope to have the opportunity to serve you again in the future. Thanks for choosing MDP!

Posted 6 years ago

“On time. No hassles. Nice helpful person on the phone and nice pick-up guys.”

Helpful Report

Posted 6 years ago

It was our pleasure! We do our best to provide a hassle-free removal with a smile! Thanks for choosing MDP!

Posted 6 years ago

“Service was great. Guys came early and were quick. Will definitely use again in the future and refer to family and friends.”

Helpful Report

Posted 6 years ago

That is wonderful to hear! We look forward to seeing you again and thank you for your recommendation! Thanks for choosing MDP!

Posted 6 years ago

“You guys are awesome, came at the start of my 8 to 12 appt., and didn’t have to wait. Then, the guys were in and out in about 15 minutes. Thanks bunches!”

Helpful Report

Posted 6 years ago

You are most welcome, Mary! It was our pleasure. We hope that you will think of us again in the future. Thanks for choosing MDP!

Posted 6 years ago

“This service was fast and convenient. Plus I love that my used mattresses will be repurposed, most likely as a pet bed!”

Helpful Report

Posted 6 years ago

Thank you for your review, Marcie! It was our pleasure to help you remove your items. We do our best to dispose of every item we take in the most eco-friendly way possible in your area; donation, recycling, and repurposing the material are only a few ways that we help our environment and keep these 'junk' items out of the landfill! We hope you will think of us again in the future! Thanks for choosing MDP!

Posted 6 years ago

“Mattress Disposal Plus was very communicative throughout the process. The pickup was swift and easy. Just note: box spring and mattress are separate items.”

Helpful Report

Posted 6 years ago

Thank you for your review of our service, Paula. We are so happy to hear that you were satisfied. We do count mattresses and box springs as separate items in order to provide a better understanding for our drivers and this also helps us when disposing of the items in an eco-friendly way. We have recently made some big changes to our booking system and we hope you will take a look and book again in the future. Thanks for choosing MDP!

Posted 6 years ago

“I arranged for pick up of 2 mattress sets. Two workers showed up. They were courteous, professional, and customer service was outstanding. They were on time, let me know when to expect them, and showed up right on time. I recommend Load Up and Mattress Disposal for sure!”

Helpful Report

Posted 6 years ago

Thank you for your excellent review of our company and for your recommendation! It was our pleasure to help and we are thrilled to know that you were more than satisfied with our company. We hope you will think of us again in the future. Don't forget to follow us on social media for savings on your next booking. thanks for choosing MDP!

Posted 6 years ago

“Was polite and also called when the time didn’t work to reschedule for the end of the day. Maybe could have brought a second person along to help load but not a big deal. Overall happy.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to let us know about your experience. I am glad that we were able to communicate effectively and that you were satisfied with the service. We do require that our Loaders bring along a helper, but sometimes schedules create obstacles. We will be reaching out to the driver manager in the area to make sure this is avoided at all costs in the future. Thank you for your patience and understanding and we hope to see you again in the future. Thanks for choosing MDP!

Posted 6 years ago

“Perfect .... I was notified in advance when you were on the way to pick up the mattress and you were on time . Thank you”

Helpful Report

Posted 6 years ago

You are most welcome, Ernest! It was our pleasure and we are thrilled to know that you were satisfied with the service. We hope you will think of us again for all of your removal needs. Thanks for choosing MDP!

Posted 6 years ago

“The young man who did the job was awesome!”

Helpful Report

Posted 6 years ago

We are so happy to hear that you were satisfied with your service! We think we have some of the best Loaders around and we love to hear from our customers that they are doing a good job. We hope you will give us a call in the future for all of your removal needs. Thanks for choosing MDP!

Posted 6 years ago

“Very professional.”

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Posted 6 years ago

We try our very best to provide an excellent, hassle-free, and professional service for our customers and we are thrilled to hear that we were able to do that for you. We hope to see you again in the future! Thanks for choosing MDP!

Posted 6 years ago

“Great prompt friendly service!”

Helpful Report

Posted 6 years ago

That is wonderful to hear! It was our pleasure to help you remove your item(s), Patrick and we hope you will think of us again in the future. Don't forget to follow us on social media for savings on your next booking. Thanks for choosing MDP!

Posted 6 years ago

“The contracted disposal firm was late in arrival. Upon arrival they were in an old pick-up truck and the personnel were rough and sloppy in appearance. An untitled receipt identifying the items that were disposed of was provided; in fact we have no idea who the contractor was that proved the service. The experience was unsettling and I questioned in my mind who was really benefitting from the $100 and whether the mattresses were really going to be recycled or just taken to the dump. I was glad that my husband was home when the service was performed and receipt delivered to the front door.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to share your experience with us, Cheryl. We sincerely apologize for any and all inconvenience created to you during your scheduled pickup. We do our very best to provide an excellent service that is hassle-free and eco-friendly for our customers and I completely understand your hesitation. We do utilize smaller haulers in certain areas but expect a certain level of professionalism that was clearly not met in your case. I would like to let you know that we have spoken with the driver manager in the area and he will be addressing this with the team that completed your pickup asap. We do our very best to dispose of every item we take in the most eco-friendly way possible in each area we service. We utilize many different resources in order to accomplish this. Recycling and donation are only two outlets we use to help our environment. I will also have our customer support team send you a better receipt for your pickup. Again, I would like to thank you for sharing your experience with us. We are not able to maintain the level of service we expect without valuable feedback such as this. We hope you will give us another opportunity in the future to serve you. We can and will do better. Thanks for choosing MDP!

Posted 6 years ago

“I scheduled the appointment. Paid the amount due. The people showed up within the appointment time frame and called 30 minutes before arrival. They were in and out in 10 minutes. Simple and easy.”

Helpful Report

Posted 6 years ago

Thank you for that wonderful review of our service, Chris. It was our pleasure and we hope to see you again in the future! Thanks for choosing MDP!

Posted 6 years ago

Mattress Disposal Plus is rated 4.8 based on 3,412 reviews