Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.76

4.8 Rating 3,448 Reviews

93 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,448 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The two gentlemen that came to my home were friendly, very efficient and careful not to damage walls throughout my home or the hallways at the condo. Would definitely recommend to others.”

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Posted 7 years ago

Thank you for that excellent review of our service and your recommendation! We hope to have the opportunity to help you again in the future. Thanks for choosing MDP!

Posted 7 years ago

“Very nice gentleman. Everything went smooth.”

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Posted 7 years ago

That is wonderful to hear, Drew! We were happy to help and we hope to have the opportunity to serve you again in the future. Thanks for choosing MDP!

Posted 7 years ago

“On time. Easy to schedule. Friendly.”

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Posted 7 years ago

That is always what we strive to do and we are thrilled to know we were able to do just that for you. We hope you will think of us in the future and that you will let your friends and neighbors know about us too. Thanks for choosing MDP!

Posted 7 years ago

“Perfect solution for a bulky mattress I couldn’t transport to the dump. Easy website and on time service.”

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Posted 7 years ago

We are thrilled to know that we were able to make removal a little easier for you! We hope you will think of us again in the future. Did you know we can take other items too? We can take mattresses, box springs, furniture, appliances, exercise equipment, etc. If it is in your way we will do our best to remove it. Don't forget to follow us on social media for savings on your next booking. Thanks for choosing MDP!

Posted 7 years ago

“Was notified when they would arrive. They were prompt and very friendly. No issues whatsoever. Thanks!”

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Posted 7 years ago

It was our pleasure, Steven! We hope to have the opportunity to help you again in the future. Thanks for choosing MDP!

Posted 7 years ago

“Very professional!!! Thank you”

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Posted 7 years ago

It was our pleasure, George! We hope to have the opportunity to serve you again in the future. Thanks for choosing MDP!

Posted 7 years ago

“Great job. Quick and professional”

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Posted 7 years ago

It was our pleasure, Erin! We are thrilled to know that you were happy with our service. We hope to see you again in the future and that you will let your friends and neighbors know about us too. Thanks for choosing MDP!

Posted 7 years ago

“On time, professional, fast to load. I would definitely recommend”

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Posted 7 years ago

Thank you for your review and for your recommendation! We hope you will think of us again in the future. Thanks for choosing MDP!

Posted 7 years ago

“Easy reservations, on time, pleasant staff and good price. Whats not to like about that?”

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Posted 7 years ago

We are thrilled to hear that you were pleased with our service, Susie! It is our goal to offer a friendly, efficient, and affordable service from start to finish and we love to hear when we are able to do just that. We hope you will think of us again in the future and that you will let your friends and neighbors know about us too. Thanks for choosing MDP!

Posted 7 years ago

“It was very easy to use this service from booking on-line to having them come and pick up our old mattresses. They were there within the time frame and I had a call when they were on their way. I would definitely use them again.”

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Posted 7 years ago

It was our pleasure, Cindy! Thank you for letting us know that you had a great experience with our company and we look forward to seeing you again in the future. Don't forget to follow us on social media for savings. Thanks for choosing MDP!

Posted 7 years ago

“On time, no problems.”

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Posted 7 years ago

That is wonderful to hear! We hope you will think of us again in the future, Allan. Thanks for choosing MDP!

Posted 7 years ago

“This was a great service. Two guys were in and out quickly. I had to have a bed removed and I needed to be able to count on it being taken on a certain day and I needed them to do the heavy lifting and so it was worth the price to get excellent service. I would use them again.”

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Posted 7 years ago

Wow! Thank you for that excellent review of our service! It was our pleasure and we look forward to having the opportunity to serve you again in the future. Don't forget to let your friends and neighbors know about us too! Thanks for choosing MDP!

Posted 7 years ago

“King bed, including headboard, frame, and mattresses had been previously moved by family into the garage for pick up. Only one person arrived for removal and was unaware that items for removal were king-sized. Customer feels that if items had not been moved to the garage that there likely could have been some damage to walls done with only having one person available for removal. Employee was kind and courteous.”

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Posted 7 years ago

Thank you for taking the time to let us know about your experience. We sincerely apologize for any and all inconvenience caused to you during your pickup. We do require that our Loaders have a helper present during their pickups and I would like to let you know that we have contacted the driver manager in the area to avoid this happening again in the future. We are not able to maintain our level of service without valuable feedback such as yours. We hope you will think of us again in the future. Thanks for choosing MDP!

Posted 7 years ago

“On time and very nice. Great experience. Will be using this company again.”

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Posted 7 years ago

Thank you for taking the time to let us know you were satisfied with our service! We look forward to serving you again in the future. Thanks for choosing MDP!

Posted 7 years ago

“The men who pick up the mattress were very friendly and fast. Great service!”

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Posted 7 years ago

Thank you, C J! We were happy to help! We hope that you will think of us again the next time you have anything cluttering your space. Thanks for choosing MDP!

Posted 7 years ago

“The best price by far I found online to pick up old furniture for disposal. Very timely and professional. I'd recommend them to anyone needing to get rid of bulky items.”

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Posted 7 years ago

Thank you for that excellent review of our service and your recommendation, Seth! We were happy to help and we hope to see you again in the future. Don't forget to follow us on social media for savings on your next booking. Thanks for choosing MDP!

Posted 7 years ago

“Quick and easy. The guys were very nice and removed the old couch quickly.”

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Posted 7 years ago

Getting your unwanted items out of your way as quickly as possible so you can get on with your day is our number one goal, and we are thrilled to know we were able to do that for you! We hope to see you again soon. Thanks for choosing MDP!

Posted 7 years ago

“came on time, helpful and friendly with quick service!”

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Posted 7 years ago

It was our pleasure, Bill! We always do our best to provide quick and easy service with a smile and we are thrilled to know that we were able to do just that for you. We hope to see you again in the future. Don't forget to visit our website and follow us on social media for savings on your next booking. Thanks for choosing MDP!

Posted 7 years ago

“Using Mattress Disposal Plus was so easy. They were great about pick up times and even accommodated a reschedule because our return flight was unexpectedly canceled. Thank you for simplifying my recycling needs.”

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Posted 7 years ago

Wow! Thank you for that excellent review of our service. It was our pleasure to help you with your removal and we are thrilled to hear we were able to make this process as easy for you as possible. We hope you will think of us again in the future and that you will let your friends and neighbors know about us too! Thanks for choosing MDP!

Posted 7 years ago

“0 stars. Terrible experience. Originally booked to have mattress removed on Dec 28th after customer service verified availability. Was called roughly a day prior and informed that the driver was “still out of town” and the next available date was January 2nd. Understandable during the holiday season, but this should have been caught during the initial booking. On the 2nd, there was quite a bit of rain. The sub contractor hired by Load Up (the actual company behind this web site) decided they didn’t want to get wet and thought it was a good idea to back their trailer into my narrow drive way. Due to the angle they parked at, when they pulled out after loading the items the trailer straightened out and it’s right side wheel were dragged through my yard. This left roughly a 10 foot long 10 inch wide by 5 inch deep scar in my front yard. It looks awful. I notified Matress disposal + (load up) about it and was promptly told by “Chris” that unless I had irrefutable proof that their driver did the damage not only would they not be further investigating for an insurance claim, they also would not refund me the cost of the matress disposal for service dissatisfaction. Essentially if the driver denies they damaged your property and you don’t have irrefutable proof (a full close up video of them doing whatever), they won’t make it right. They will happily call you a liar to your face and not even refund you for the poor customer service. File this company under the list of dirtbags who don’t really care about customer service. I’d be surprised if this review even makes it to their website. 1800 Got Junk is much better. No shady sub contractors, guys are always polite.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to let us know about your experience, Joel. We sincerely apologize for any and all inconvenience to you during this process and thank you for your patience. We do our very best to provide a quick and efficient service for our customers that is pleasant from start to finish and take great care in removing items from our customer's residence in order to avoid any property damage that may occur. Unfortunately, in this line of work, damage can happen on occasion. Our company, as well as all of our Independent Contractors, are fully insured to be able to provide a quick and easy resolution in the rare event there is damage. Our policies dictate that in these instances, we fully investigate and gather all information and evidence in order to reach a fair and ethical resolution. I have reviewed the notes on your claim and sincerely regret that we were not able to obtain the pictures requested in order to fully investigate the claim. Making sure that our customers are satisfied with our service is always our number one goal and we would love the opportunity to make it right. Please contact the office or email your pictures to support@goloadup.com so we may investigate this further and find a solution that works for you.

Posted 7 years ago

Mattress Disposal Plus is rated 4.8 based on 3,448 reviews