Maxwell & Williams Reviews

Name: Maxwell & Williams
Rating: 4.44

4.4 Rating 851 Reviews

88 %

of reviewers recommend Maxwell & Williams

4.4

Based on 851 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email

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Phone:

01536 207710

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Maxwell & Williams 1 star review on 21st December 2025

Kenneth P. Fulcher

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a dinnerware set which arrived with all of the pieces broken and / or chipped. Maxwell & Williams included a copy of their NO QUIBBLE GUARANTEE, which states that “if you are not happy with your purchase, we will issue a full refund”. After requesting a refund of the order, I received no response from their sales team. I am pursuing a formal claim under the Consumer Credit Act 2015 in hopes of having the order refunded. Not only did they fail to ship the goods in adequate packaging, they have completely failed to honour their own company’s guarantee.”

Helpful Report

Posted 8 years ago

Hi there, I'm sorry to hear this. Please email your query to sales@creative-tops.com and the team will be happy to assist you.

Posted 8 years ago

“Ordering experience was fast, accurate. Waiting for product to arrive now.”

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Posted 8 years ago

“Purchasing replacement cutlery, found the product quickly on M&W website. To make it even better you could add dimensions for those cutlery products that don't already have them, and possibly allow to select by range. Good value for money, as both eBay and Amazon were more than twice the price.”

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Posted 8 years ago

“Clear easy to follow website.”

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Posted 8 years ago

“Great service”

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Posted 8 years ago

“Because you had exactly.what I was looking for. I like different and different is what I got from you. Thank you.”

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Posted 8 years ago

“Great selection of products of good quality.”

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Posted 8 years ago

“Great website and great products, very easy....thank you”

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Posted 8 years ago

“We have had lots of white basics products which we have used and loved so we have replaced some plates which (our fault) are chipped. We have also added some rectangular serving bowls and platters as they fit nicely down the middle of the table - you can never have enough of these as different dishes require different presentation. We went for some lovely cups too, couldn’t resist the glorious designs! Happy days!”

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Posted 8 years ago

“Attractive website, well laid out. Ordering and paying quick and easy. But Search engine easily stumped. Too many Cashmere items out of stock - disappointing, time wasted. But you give off a friendly, customer oriented vibe”

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Posted 8 years ago

“I was happy with extra 10%”

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Posted 8 years ago

“I have found what I was looking for”

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Posted 8 years ago

“Easy to use website and prompt delivery”

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Posted 8 years ago

“Just broke a mug from set & was able to extras very easily from Maxwell & Williams.”

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Posted 8 years ago

“We placed an order online on the 29th March 2018 and as of 10th April 2018, we have neither received our shipment nor had any response from Maxwell Williams, despite two emails and one telephone call. VERY POOR customer service. We are a long time user of Maxwell Williams products and are very satisfied with their Tableware.”

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Posted 8 years ago

“Received inconsistant invoice to order amount, will look into the final charge”

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Posted 8 years ago

“Easy to purchase and you had exactly what I wanted, past experience says my order will come quickly.”

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Posted 8 years ago

“Website easy to use.”

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Posted 8 years ago

“beautiful products”

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Posted 8 years ago

“Had bought mugs many times over years. Always of good quality and online service and delivery fantastic.”

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Posted 8 years ago

Maxwell & Williams is rated 4.4 based on 851 reviews