Maxwell & Williams Reviews

Name: Maxwell & Williams
Rating: 4.46

4.5 Rating 845 Reviews

88 %

of reviewers recommend Maxwell & Williams

4.5

Based on 845 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email

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Phone:

01536 207710

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Maxwell & Williams 1 star review on 21st December 2025

Kenneth P. Fulcher

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a range of Tint teapots, cups and jugs for Christmas presents. The lids on the teapots are wobbly and do not sit well, also the charcoal range does not match in colour across the various items. I emailed IHGL to initiate the returns process and a courier was arranged. I waited all day and they didn't arrive. A second date was scheduled by IGHL and again the couriers failed to turn up. A third date was scheduled by IHGL and yet again the couriers failed to turn up, with IHGL saying that it was a 'busy time of year for DPD'. Frankly, if a company promises something they should deliver that promise. I have sent Maxwell and Williams 2 messages through their website and have had no response. I have had no further response from IHGL. VERY poor customer service. Their 'easy returns' with 'no fuss' returns policy is a farce. I'd give this company zero stars if I could. I will not be a returning customer and will steer clear of any company using DPD as a courier service.”

Helpful Report

Posted 7 years ago

Thank you for your review. We're sorry to hear you have had an issue with your items and returning them to us via DPD. Please accept our apologies. We will take on board your feedback and experiences with DPD to enable us to improve our services moving forward. Thanks

Posted 7 years ago

Thank you for your review. We're sorry to hear you have had issue with your items and returning them to us via DPD. Please accept our apologies. We will take on board your feedback and experiences with DPD to enable us to improve our services moving forward. Thanks

Posted 7 years ago

“EASY TO ORDER AND NICE DISCOUNT EOY20”

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Posted 7 years ago

“Excellent website and the crockery is just fabulous..I am now on my 4th x12 pc set ..the dishes are great in the dishwasher and look the part too. Hardwearing and classy.”

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Posted 7 years ago

“Quick and easy.Good range of products.”

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Posted 7 years ago

“Excellent customer service. Despite so many fragile items the order was extremely well packed and no casualties. A problem with one of the items resolved quickly and without fuss and in time for Christmas too.”

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Posted 8 years ago

“Very happy with delivery and purchase”

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Posted 8 years ago

“Really like products, modern and clean looking”

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Posted 8 years ago

“I was disappointed that I did not get my 10% discount for signing up to your newsletter”

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Posted 8 years ago

“good website and easy to order”

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Posted 8 years ago

“I find, buy abd receve my goods easy and safe.”

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Posted 8 years ago

“Fab customer service and responses were quick. Problem resolved immediately. Ordering is easy and products are great. Def recommended this company.”

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Posted 8 years ago

“Straight forward easy to use website”

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Posted 8 years ago

“User friendly, easy to navigate website! My only disappointment is the offer to sign up for regular e mails and receive 10% discount ( or did I get that bit wrong?). My local stockist, Burleydam Nurseries, seem to think "East meets West" is no longer available.”

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Posted 8 years ago

“nice product, delivered on time”

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Posted 8 years ago

“Submitted a question online and i received a response within 24 hours. Also provided quick delivery.”

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Posted 8 years ago

“Good selection of items very good prices”

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Posted 8 years ago

“a good range of designs was offered”

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Posted 8 years ago

“Not received yet”

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Posted 8 years ago

“prompt & efficient service.”

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Posted 8 years ago

“Good service”

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Posted 8 years ago

Maxwell & Williams is rated 4.5 based on 845 reviews