Name: mcqueens dairies
Address: 20 High Craighall Road, McQueens Dairies, Glasgow, Glasgow
Rating: 2.25

“Always happy to help”

Posted 2 years ago

Hi, I hope you’re well. Thank you for the lovely 5 star review it means a lot to our team and family! It’s great to hear that you’re enjoying the service too. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Good service good Delivery very happy”

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Posted 2 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a lovely review. We are delighted to hear that you’re enjoying the service too! We really appreciate your continued support of doorstep deliveries, Kind regards, McQueen’s Dairies

Posted 1 year ago

“have been getting deliveries from mcqueens twice a week for quite a few months now and can not fault them, never had any issues with my deliveries and just phoned to put a hold on delivery while on holiday and the girl I spoke to was lovely .”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave us a lovely review, We are delighted to hear that our customer service advisors were able to help you with your account and that you are pleased with the service provided. Thank you so much for your support of doorstep deliveries. Kind regards, McQueen’s Dairies

Posted 1 year ago

“I agreed to receive two bottles of milk as a trial. I then received numerous telephone calls and texts trying to persuade me to sign up to a direct debit. Paid for the trial and phoned McQueens to cancel any further deliveries. Staff were argumentative and told me that I owed more money even though I had paid the full amount I had been quoted (and have in writing!) McQueens tell me they will be chasing me through their debt collection department. Avoid this company!!”

Helpful Report

Posted 2 years ago

Hi, I hope you’re well. Thank you for this honest review and apologise for the inconvenience caused. We will certainly use your feedback to improve, I have passed this on to our directors to investigate further. Kind regards, McQueen’s Dairies

Posted 1 year ago

“I wasn’t particularly interested in receiving milk but salesman was quite pushy and said the first bottle is a free trial and to see how you get on. I decided it wasn’t for me and was bombarded with texts. After they phoned me and I said I want to cancel, they used passive aggressive comments to try make me reconsider I was told I have to pay for the “free” bottle £1.01. Wouldn’t recommend.”

Helpful Report

Posted 2 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Absolutely charlatan company like everyone has said. Horrible people Never agreed to a subscription service. Offered a free sample and now keep getting chased for the overpriced milk.”

Helpful Report

Posted 2 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today. We’re very sorry to hear about your experience with us. Please contact us on 0330-555-55-88 Monday-Friday 8am – 5pm or via our contact form on our website http://www.mcqueensdairies.co.uk/help/ and our customer service team will be happy to investigate this further for you. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Excellent service, quality produce, reasonable prices. Always on time, highly recommend 5*”

Helpful Report

Posted 2 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a lovely review. We are delighted to hear that you’re enjoying the service too! We really appreciate your continued support of doorstep deliveries, Kind regards, McQueen’s Dairies

Posted 1 year ago

“Got 2x2 pints as a trial, I never set up a order account or bank account, left messages on my gate " no more milk " delivered without consent another 3 times, even with note on gate, got a bill by phone, paid it for want of no arguments, told delivery guy NO more !!!, just now got a bill for what I paid for end of march !!!!”

Helpful Report

Posted 2 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Bad company drivers speeding in diesel van driving dangerously and causing a noise nuicance at 3am milk doesn't taste very fresh either”

Helpful Report

Posted 2 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today. We’re very sorry to hear about your experience with us. Please contact us on 0330-555-55-88 Monday-Friday 8am – 5pm and our customer service team will be happy to investigate this further for you. Kind regards, McQueen’s Dairies

Posted 1 year ago

“I've had milk delivered from McQueens Dairies for a long time now and have had No problems at all. When I contact them to put in my holidays, they are so helpful and pleasent . I would recommend them to everybody. Thanks Andrew(today)”

Helpful Report

Posted 2 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a lovely review. We are delighted to hear that you’re enjoying the service too! We really appreciate your continued support of doorstep deliveries, Kind regards, McQueen’s Dairies

Posted 1 year ago

“I can only echo what has already been said. Negatives - Door to door sales - Constant calls to try this and to try that - which is never free - Overpriced. 3 pints of orange and 6 eggs for £6.80 or so a week. At a supermarket, this would be ~£3 - Orange juice always tasted a bit weird - Poor quality eggs. For some reason the yolks would always break - Milk was delivered in plastic containers - Not a local company - Did I mention it was expensive? Positives - AVOID!!!!!!”

Helpful Report

Posted 2 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today. Unfortunately, our family dairy is unable to compete with the price at the supermarkets I’m afraid. We do feel our milk and produce are fairly price as it helps support the local farmers whereas the supermarkets do not. We will certainly take your feedback on board. Kind regards, McQueen’s Dairies

Posted 1 year ago

“My children stoped taking the milk so decided to cancel . I rang to cancel and this sales man was talking me into taking one instead of 2 . After insisting I wanted to cancel. He was just not listening. I managed to get home cancel and he took final payment. ( I wasn’t getting y but i didn’t mind as long as I was cancelled for anymore delivery. I was informed it is cancelled. No the next week milk is delivered money goes out again. This continued for like 3weeks . I had to give some of the milk out and kept the others in my freezer. I was now very on happy and cancelled it fired from the bank. I am now constantly receiving emails that I owe £2. 19. From an unmonitored number. I regret joining them now..”

mcqueens dairies 1 star review on 8th March 2022

Helpful Report

Posted 2 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“These salesmen of theirs are so desperate and rude. Got conned by them when living at another address under the 'free milk trial'. Just moved address to find yet another one of their salesman knock on our door not once, bit twice in one evening after I closed the door the first time. No means no. Not , no but I'll try again later !”

Helpful Report

Posted 2 years ago

Hi, I hope you’re well. Thank you for this honest review and apologise for the inconvenience caused. We will certainly use your feedback to improve, I have passed this on to our directors to investigate further. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Lied to by salesman who offered a 'free trial' that turned out to be not free. From reading others comments this seems to be an issue up and down the country. Surely tricking people into one extra payment isn't a good business plan.”

Helpful Report

Posted 2 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“My review is pretty much the same as 99% of them on here. Cold call door salesmen offering me a free trial of the milk (it was not free), told they were a local company (they are not a local company) - not the door to door salesmen were very nice, friendly and approachable, however I suspect they are told to tell all these lies about the company and product as part of their training. I stuck with them for a couple of months, but my milk started arriving already spoiled by the next morning and the orange juice was sour, these certainly hadn't been refrigerated for quite some time, then the straw that broke the cammels back was when my delivery never arrived at all the next time, I had had enough of poor quality products and undelivered products. I attempted to cancel but never managed to get through to anyone on the phone, I emailed to explain and received a response ignoring all my raising concerns and instead told me to call the cancellation number which I had already previously been calling. I decided to cancel the direct debit instead, I wasn't going to pay another penny to this shambles of a company. Then the threatening emails and text messages stared threatening to use debt collectors if I don't pay them £12.44 immediately (how they think I owe them £12.44 for 1 pint of milk and 2 pints of orange juice which never arrived is beyond me). I called them up again to explain they wouldn't be getting a penny from me, received a load of abuse, and simply told the woman on the phone that I have a better chance of being blown by Jesus than she did of getting any money off me. In the end I reported them to both trading standards for a number of consumer rights violations, and to the HSE for repeatedly providing spoiled dairy products to the public.”

Helpful Report

Posted 2 years ago

Hi, I hope you’re well. Thank you for this honest review and apologise for the inconvenience caused. We will certainly use your feedback to improve, I have passed this on to our directors to investigate further. Kind regards, McQueen’s Dairies

Posted 1 year ago

“DON’T BE FOOLED BY FREE TRAIL OFFER…offered a free trial for one week by two members of staff. One being the boy at the door and another a man on the phone. Once we tried the milk we made a decision it were cheaper for us to go to our local shop so we asked to cancel. We was then told we would have to pay for the free trail milk we got. SCAMMERS AND RUDE. The woman on the phone should be milking the cows because her customer service is diabolical…STAY CLEAR OF THIS COMPANY”

Helpful Report

Posted 2 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Cancelled my delivery 2 weeks ago and they are still taking money from my account absolute charlatans. Had way to many issues with them Bunch of crooks”

Helpful Report

Posted 2 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today. We’re very sorry to hear about your experience with us. Please contact us on 0330-555-55-88 Monday-Friday 8am – 5pm and our customer service team will be happy to investigate this further for you. Kind regards, McQueen’s Dairies

Posted 1 year ago

“billed me for milk I never agreed to receiving and ive been bombarded with emails text and phonecalls.... Harassment at its best. Terrible and rude customer service - AVOID AT ALL COSTS”

Helpful Report

Posted 2 years ago

Hi, I hope you’re well. Thank you for this honest review and apologise for the inconvenience caused. We will certainly use your feedback to improve, I have passed this on to our directors to investigate further. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Just come off the phone having changed the order. The usual very friendly and efficient response. Delighted that delivery staff always carefully put eggs into a safe container. Much as I appreciate the local foxes, I didn't want them pinching my eggs!”

Helpful Report

Posted 2 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a lovely review. We are delighted to hear that you’re enjoying the service too! We really appreciate your continued support of doorstep deliveries, Kind regards, McQueen’s Dairies

Posted 1 year ago

“It has been a big change for us now having our milk and eggs delivered , I feel I have no need to rush the shops and not spending on other items when I only needed milk , deliveries are always on time”

Helpful Report

Posted 2 years ago

Hi, I hope you’re well. Thank you for the lovely 5 star review it means a lot to our team and family! It’s great to hear that you’re enjoying the service too. Kind regards, McQueen’s Dairies

Posted 1 year ago

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