Merchbar Reviews

Name: Merchbar
Rating: 1.30

1.3 Rating 411 Reviews

6 %

of reviewers recommend Merchbar

Company Reviews

Questions

Metrics

1.3

Based on 411 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Merchbar made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Merchbar 1 star review on 26th January 2025

Anonymous

Merchbar 1 star review on 7th January 2025

Audiel Limon

Merchbar 1 star review on 29th November 2024

Brian DeVille

Merchbar 1 star review on 24th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jag beställde en hoodie åt min dotter i slutet av november -20 som var tänkt som en julklapp, den kom fram till mig 26/2 -21 så total leveranstid 3 månader.. När jag dessutom packar upp hoodien är tvättlappen i nacken bortklippt och det gör att även fast hoodien är ny så ger den ett begagnat intryck. Var i kontakt med kundtjänst i januari då jag undrade vart min beställning tagit vägen och de var väldigt trevliga och tillmötesgående men med tanke på den långa leveranstiden och skicket på hoodien kan jag tyvärr inte ge ett högre betyg.”

Helpful Report

Posted 4 years ago

“Never got my order!! It's been 5 months”

Helpful Report

Posted 4 years ago

“Bought 6 LPs in one order. One arrived, other 5 didn't (in the end I got all the right LPs). Wrote them re: the order and they told me the one I received was on back order. Waited for the rest of the order to arrive so I could verify which records I was actually going to get since their system was incorrect... DHL tracking number showed an attempted delivery but there was none so I called DHL. Merchbar put a random phone number on the order so I would never receive a call to pay a import charge; that was never mentioned during checkout. If I didn't pay it the items would simply be sent back to them. Since I simply didn't want to deal with Merchbar for a refund I paid the import charge to get my brand new LPs which... are clearly used as there are finger prints and marks all over them. Wtf Merchbar? Stay clear of this joke of an online store.”

Helpful Report

Posted 4 years ago

“Order took a while to arrive. Then two months later I get an unpaid import tax bill for over £25! When I've already spent nearly£100 on vinyl, including shipping.”

Helpful Report

Posted 4 years ago

“The worst customer service ever. Wanted to place two orders (in stock) numerous times and kept getting Error in order submission. Contacted them immediately and didn’t get a reply until hours later and by that time the item went out of stock.”

Helpful Report

Posted 4 years ago

“My initial experience makes me wonder if this is a scam. I needed to correct in order and sent an email to the email address that was provided. The email was unable to be sent as it was not a valid email address. II hope this was not a scam to get my credit card information. I will not order from here again”

Helpful Report

Posted 4 years ago

“Ordered a hoodie on !27 November 2020! Still didn't receive it. Never again.”

Helpful Report

Posted 4 years ago

“Watch out! They are Scammers!! I buy 2 shirts from Dua lipa in November and get a cheap copy poster from China on Jan 25! and they use the name of Dua lipa on the package! And i mail them a lot about that! You get always the same answer from the same person! Thanks to paypal i get my money back!”

Helpful Report

Posted 4 years ago

“Product has taken over 2 months to ship, they ran out and won't tell me what they are out of stock of so they can't even partial ship and refund. Customer service is outsourced to Phillipines. Not their fault but they really suck”

Helpful Report

Posted 4 years ago

“Placed an order on January 2 for one shirt. On January 29 it still is processing, not even shipped. Customer service was no help. Do not order from merchbar. Covid is no excuse for this.”

Helpful Report

Posted 4 years ago

“Scam. Charged me insane shipping fees, and didn't pay the courier so they are now holding my package hostage for fees that I already paid. They provided an incorrect phone number to DHL, my guess is so that my package would get shipped back to them and they could keep the money. Never again will I order from them this has been such a hassle. Merchbars customer service has been a joke.”

Helpful Report

Posted 4 years ago

“As soon as I have put an order and made a mistake I wanted to cancel my order.. Immediately send an email saying that I want to cancel and get a refund. The only answer is too late our order is ready... And can't get a refund, unless you wait for the package, return it... Too difficult and long process. I will not recommande this company”

Helpful Report

Posted 4 years ago

“Ordered 2 shirts.. 2 months later filed a claim against them. Call servive. No one from company answers phone.. DO NOT BUY FROM THEM”

Helpful Report

Posted 4 years ago

“I want to hurt someone. Scammers should receive hammers. My son thought because it wne through our Amazon Prime pay that it might be ok.”

Helpful Report

Posted 4 years ago

“Ordered hoodie AC/DC. Sizing not accurate. Can't return it. Called office and was told I would get a return call. No responce. "Beware" total con website”

Helpful Report

Posted 4 years ago

“This is a horrible company. First I ordered an album that was supposed to be delivered 12-20-20. It was a Christmas gift that finally showed up 12-29-20 after being “guaranteed by Christmas” twice by merchbar representatives. Then i ordered a hoodie and vinyl album in November of 2020. The hoodie showed up 12-22-20 but the album was not released until 1-8-21. Merchbar claims my vinyl was delivered before it was even released. They are claiming the hoodie shipment was both items. It was not. This company in a total scam. Please don’t waste your money.”

Helpful Report

Posted 4 years ago

“Ordered November 28th, still says processing (not even shipped) but they will not respond to my emails asking where my items are. Unfortunately the band has no other options for on line merch that I could find. Do not order from them.”

Helpful Report

Posted 4 years ago

“I don't know how this company stays in business.. I ordered an album for my niece on December 12 and paid the $10.95 for expedited shipping which GUARANTEED Christmas Delivery. It's been "in transit" since December 16th and still not has not arrived as of January 6th. Despite numerous phone calls and emails to the company, I kept being told that it was out of their hands because they had a tracking number and that I had to keep checking it myself for updates. It was now MY problem. They also refused to issue a refund because they will only do so if I receive the item damaged. I never received it. Luckily, I ordered through PayPal who resolved the issue in one day and issued me a full refund. Unless you enjoy aggravation, false advertising, inept customer service and a charge for something you'll never receive, do not order from this company. Check out the other reviews which prove to be very similar to mine.”

Merchbar 1 star review on 6th January 2021

Helpful Report

Posted 4 years ago

“Okay so I should have pay attention to the reviews here. People please, please pay attention. I am so upset that there are stupid places like this just here to scam people. I order a TK sugarplum Mug to be delivered to another city for my niece as a gift. $30 I could have just gave her that cash instead giving it away to some scammers. So on Dec. 15,2020 she received a lil box with 2 wine cups( mind you she is only 12) why would she need wine cups. She called me and said there was a box with to wine cups on I immediately got on line to check my order. It said will be delivered by 12/26/20 so I told her I had no idea what that was. So she being a honest person went and put the box back on mail box and put return on it. Come the 26, 27,28 no package I try to call DHL cause it said it would arrive through there come. After making so many calls and being so frustrated I come to find out the package was delivered on the 15. But, guess what it was thousand wine cups and never received the actual sugarplum mug that was ordered. I wish something was done against places like this that scam hard working people. My poor niece is so disappointed. I contact the place and all the can say is your package was delivered already oh well if you got what you didn’t order. Stupid peace of sh***. Plus how do they not keep inventory of what the have and check to see what is missing and what is not. Also my tracking is never updated. Just pure lies.”

Helpful Report

Posted 4 years ago

“They lie. Ordered ONLY items identified as ones guaranteed for Christmas delivery on December 10th. They creat a shipping/tracking number and it just sits. Customer service is Pitiful! All lies. "Just wait" they say " give us until Christmas " then "give us until new years " they say! USPS JUST POSTED information on tracking number! It's JANUARY 1ST! EXPECTED DELIVERY IS JANUARY 9TH! ONE MONTH AFTER ORDERING! THEY HAVE HAD MY MONEY AND LIED TO ME FOR A MONTH! NEVER AGAIN WILL THEY SEE A PENNY FROM ME!”

Helpful Report

Posted 4 years ago

Merchbar is rated 1.3 based on 411 reviews