Miniature Market Reviews

Name: Miniature Market
Address: 4690 Tradeport Industrial Ct. Suite 900, Hazelwood, Missouri
Rating: 4.86

4.9 Rating 32,865 Reviews

98 %

of reviewers recommend Miniature Market

4.9

Based on 32,865 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Miniature Market:

The one stop shop for every gamer. We have everything from board games, to minis, Magic, and more!

Visit Website

Phone:

877-326-4429

Email:

support@miniaturemarket.com

Miniature Market 4 star review on 8th April 2024

2793

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received 2 Dire Bear Mauler in this order and still waiting for a reply regarding this issue, it's been over a week.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. It looks like that item was out of stock and a refund has been issued. We apologize for any inconvenience this may have caused. We are taking steps to improve Customer Service response times and hope to better meet your expectations in the future.

Posted 5 months ago

“Miniature market is always a great seller. They are not the cheapest out there but they are one of the most consistent. Most of the time if my other sources are sold out I know I can get here at a fairly okay discount compared to MSRP. The shipping is always fast. My only issue is communication. I've sent emails with questions and never got a response (to this day) as well as calling their customer support line that is never directly answered. They want you to leave a voice mail and to me, that just reflects poorly. I would still highly suggest them to everyone though.”

Helpful Report

Posted 6 months ago

Thank you for leaving a review. We are in the process of improving our Customer Service response times to better meet our customers' needs. Thank you again for shopping with Miniature Market!

Posted 5 months ago

“Ordering was easy, and a great selection of minis I needed for my campaign. The only downside is that when using 2nd day air, it actually comes via USPS, which made the total delivery time about a week.”

Helpful Report

Posted 6 months ago

Thank you for leaving a review. We apologize for the shipping delay and will pass on your feedback to the appropriate team. Good luck with your campaign!

Posted 5 months ago

“Shipping and response times a slower than their competitors, but they have some decent sales.”

Helpful Report

Posted 7 months ago

Hi Robert! Thank you for leaving a review. We are working on our customer service response times and hope to better meet your expectations in the future.

Posted 6 months ago

“great website design, many deals, needs better customers service”

Helpful Report

Posted 7 months ago

Thank you for leaving a review! We are taking steps to improve our customer service response times and hope to meet your expectations next time. Thank you for shopping with Miniature Market.

Posted 6 months ago

“Miniature Market provided the box I ordered in great physical condition. A few parts were missing, but I was able to get most of them using the chat system.”

Helpful Report

Posted 7 months ago

Thank you for leaving a review! We're glad our customer service team was able to assist you.

Posted 6 months ago

“Prices and shipping are done very well and customer service is typically on point, but one recurring issue I've had ordering from your company is very slow shipping fulfillment. I would love to order from your company more often but it seems that every time I do it takes an extra week (or more) before you ship the product, regardless of the time of the week or time of day I place the order.”

Helpful Report

Posted 7 months ago

Hi Derek. Thank you for leaving a review! We hope to better meet your expectations for shipping times in the future.

Posted 6 months ago

“Shipping and communication from your company is very slow. It took a week for you to package and ship my items. Then when I wrote to find out why it was taking so long to ship them, you didn't respond to my email until a week after I received them which was two weeks from the date of inquiry!”

Helpful Report

Posted 7 months ago

Hi Charles. Thank you for bringing this to our attention. We apologize for any frustration this may have caused. We are taking steps to improve our customer service response time and hope to better meet your expectations in the future. Thank you for shopping with Miniature Market.

Posted 6 months ago

“Good quick game. Not as good as the original “The Game” but still fun. Harder with less people. As a hack we played 3 card instead of 2 and made it easier and last longer.”

Helpful Report

Posted 7 months ago

“All the minis received were of excellent quality and shipping time wasn't bad at all. However, the Mimic I ordered was replaced with a small humanoid rogue sort of character, and the mimic was never received.”

Helpful Report

Posted 7 months ago

Hi Caleb. We're sorry to hear that you received the wrong item. Please contact our customer service team via email (support@miniaturemarket.com) or phone (877-326-4429), and they will be happy to advise you on how to proceed. Allow a few days for our team to get to your ticket. Thank you again for shopping with us!

Posted 6 months ago

“Good game.”

Helpful Report

Posted 7 months ago

“Great shop, more product availability than most, and for reasonable prices! For international purchases a bit unfortunate that import fee cost is not (or not easily findable) explained at check-out.”

Helpful Report

Posted 7 months ago

Hi Menno, thank you for your review! We will pass on your feedback about how international shipping fees are explained at checkout. Thank you again for shopping with Miniature Market.

Posted 6 months ago

“I did not get this miniature. I got a lion instead.”

Helpful Report

Posted 7 months ago

Hi Orlando. We're sorry to hear that you received the wrong item. Please contact our customer service team via email (support@miniaturemarket.com) or phone (877-326-4429), and they will be happy to advise you on how to proceed. A response may take a few days, but our team will resolve this as quickly as possible for you. Thank you again for shopping with us!

Posted 6 months ago

“Product variety and affordability are off the charts. The time to ship is very long (2 weeks before my order was shipped). One mini arrived without its base but the overall quality is very great.”

Helpful Report

Posted 7 months ago

Hi Frederik, Thank you for taking the time to share your experience with Miniature Market. We sincerely apologize for the delay in your order, and understand that this may have been inconvenient. We are taking steps to make our shipping times faster, and hope to exceed your expectations next time. We also want to ensure your items are delivered in the best possible condition. Please reach out to Customer Support at (877) 326-4429 or support@miniaturemarket.com for a resolution about your missing base. Thank you again for shopping with Miniature Market.

Posted 7 months ago

“The "support" is broken of the base, i couldn't track the package at all but it showed up quickly.”

Helpful Report

Posted 7 months ago

Hi Claude, Thank you for your feedback. We want to ensure your items are delivered in the best possible condition. Please reach out to Customer Support at (877) 326-4429 or support@miniaturemarket.com for a resolution. Thank you again for shopping with Miniature Market.

Posted 7 months ago

“I bought three games during one of the sales. I received them and one had a gash in the bottom of the box. I know it was on sale but I wasn’t expecting it to be damaged. Still, I’m looking forward to playing it and hoping the components inside aren’t also damaged! The other two games were fine.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review, Kalyn. We're sorry to hear that your item was received damaged. We want our customers to receive their products in the best possible condition. Please contact our customer service team via email (support@miniaturemarket.com) or phone (877-326-4429), and they will be happy to advise you on how to proceed. Thank you again for shopping with us!

Posted 7 months ago

“An acceptable game supply store. Sales are great but shipping cost and time can be excessive. "Pre-orders" do not appear to receive any priority, though. For those, you're better off with the manufacturer or your local game shop. Preordered one almost a month ago and my local shop has had a shipment and sold out. It would have only cost me three more dollars.”

Helpful Report

Posted 7 months ago

Dear Jarred, thanks for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to our customer service team via email (support@miniaturemarket.com) or phone (877-326-4429), with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

Posted 7 months ago

“One of the better gaming markets. I do miss how it used to be and being able to buy old dnd miniatures and the daily deal having a penny item every now and then. Now I can't even review items unless I'm emailed about them.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leave a review, Corey. We appreciate your feedback and will forward this information on to our warehouse and purchasing department for review. Please feel free to reach out to our customer service team with any other comments, questions, or concerns, and thank you for choosing Miniature Market!

Posted 7 months ago

“Responded to several of my queries within a reasonable time frame for this product. However, one of the products I received in this order had some box damage. I would still prefer Miniature Market continue to use the inflatable plastic cushions and have the minor box damage than for them to switch to environmentally worse packing peanuts, but hopefully they can mitigate damage more in the future with packing things more snugly.”

Helpful Report

Posted 8 months ago

We're sorry to hear that your item was received damaged. We want our customers to receive their products in the best possible condition. Please contact our customer service team via email (support@miniaturemarket.com) or phone (877-326-4429), and they will be happy to advise you on how to proceed. Thank you again for shopping with us!

Posted 7 months ago

“Great store and prices. Delivery took over 10 days to be processed and none of my emails were answered for over a week. I’m only a 5 hour drive away. Some items were out of stock after I purchased them, they were refunded. Everything else came neatly packed in a box.”

Helpful Report

Posted 8 months ago

Miniature Market is rated 4.9 based on 32,865 reviews