Miniature Market Reviews

Name: Miniature Market
Address: 4690 Tradeport Industrial Ct. Suite 900, Hazelwood, Missouri
Rating: 4.86

4.9 Rating 33,090 Reviews

98 %

of reviewers recommend Miniature Market

4.9

Based on 33,090 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Miniature Market:

The one stop shop for every gamer. We have everything from board games, to minis, Magic, and more!

Visit Website

Phone:

877-326-4429

Email:

support@miniaturemarket.com

Miniature Market 5 star review on 1st May 2024

Sandra M

Miniature Market 4 star review on 1st May 2024

ICC28356 K

Miniature Market 5 star review on 30th April 2024

Devin H

Miniature Market 4 star review on 8th April 2024

Anthony H

Miniature Market 5 star review on 8th April 2024

Anthony H

2798

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great design and detail but FAR too small to work with. I suppose I should've read the details a bit more carefully, but it was the one I was most excited about painting. Unfortunately, that was not the case upon arrive.”

Helpful Report

Posted 1 month ago

“It really pains me to type this. For years I’ve almost exclusively used MM when purchasing games. For years nothing ever went wrong, in fact I made it difficult a few times on MM by ordering something one day to then order something a couple days later but asking MM to merge the orders for one shipment, and they did that with ease. I haven’t been given what I feel is a true or honest answer but something has changed with MM service from what I can tell in 2023, possibly others experienced this in 2022. I’ve now had four orders in a row where something went wrong, orders not being fulfilled, wrong items sent, no communication when an item I preordered goes out of stock and when I call to ask what’s taking so long they admit they have no idea when the product will come back in stock yet they don’t reach out and ask if I’d want my other items ready to ship just sent ahead in stead. Go read on BoardGameGeek a large forum of people listing other frustrations. Again, something changed, is that a new operating system and there are bugs, was it Asmodee purchasing MM the problem, are they understaffed, is it all of the above and more they aren’t saying. It’s irresponsible for us to pay them money and for them to not communicate, mess our orders up, and over extend preordering items when they don’t have sufficient supply of the item. We don’t have to put up with this and I’m on a very thing rope with MM now. If they can’t produce clean and proper order fulfillment over the next two orders I do, I’m gone.”

Helpful Report

Posted 3 months ago

We apologize for any frustration you have been experiencing. We have been working on better updates for our customers, and plan to implement this communication in the coming months. We hope to better meet your expectations in the future.

Posted 2 months ago

“To be honest, I was disappointed. I thought the dragon would be one full piece as a coworker who suggested the site recieved his that way but its pretty much a model. I understand that if you read the description it all but says that however most people shop by the picture. Other than that, the customer service was good.”

Helpful Report

Posted 3 months ago

We're sorry to hear your mini did not arrive as expected. When shopping with us again, please know that most of our miniatures will have "Miniatures are supplied unpainted. Preparation and assembly are required." if assembly is required. Thank you for shopping with Miniature Market!

Posted 3 months ago

“It's not miniature market itself I have a problem with, but their shipping method. My package went through 3 different carriers, and it still hasn't arrived with no way to track it. Both ups and USPS tracking no longer let me see where it is, and my package was 2 minutes away from me 27 hours ago. I was not allowed by MM instructions to ups to divert/pick up my package from the hub, meaning I had to wait more than one day extra to receive and play it.”

Helpful Report

Posted 4 months ago

We apologize for any frustration caused by shipping. The holiday season rush was likely the cause of the delay and tracking problems. Please let us know if these issues persist, and thank you for shopping with Miniature Market!

Posted 4 months ago

“Unfortunately these trolls came smashed. I have reached out to customer service but never heard anything back.”

Miniature Market 2 star review on 20th November 2023

Helpful Report

Posted 5 months ago

We're sorry to hear that your item was received damaged. We want our customers to receive their products in the best possible condition. Our customer service team is working on a back log of tickets, but should be reaching out soon to find a solution.

Posted 5 months ago

“Game is good, price was about average. Shipping time for a product in stock was terrible. It took almost a month for me to get it. It was about 3 weeks before they even shipped it. It wasn’t until I emailed them that it was shipped. But then they didn’t respond to my email until after I received the game letting me know it shipped.”

Helpful Report

Posted 5 months ago

Thank you for leaving a review! We apologize for the slow shipping and customer service response times. We were experiencing a high volume of orders and tickets that caused delays. Steps have been taken to get back on track, and we hope to better meet your expectations in the future.

Posted 5 months ago

“Hadn't had problems in the past ; but most recently I ordered a Death Knight and several Merfolk - and they never arrived. I tried writing to complain and ask them to re-send or provide a refund - but after over a week haven't received any response.”

Helpful Report

Posted 6 months ago

Thank you for leaving a review. A customer service team member will be reaching out to you shortly to help resolve this issue. We apologize for the delayed response and hope to better meet your expectations in the future.

Posted 6 months ago

“Took over 2 weeks to get my order of foam.”

Helpful Report

Posted 6 months ago

Thank you for leaving a review! We apologize for the delayed shipping. We were getting caught up from a large sale, but are now back on track. We hope to better meet your expectations in the future.

Posted 6 months ago

“From what I've heard, the game is great! My copy arrived damaged, but I'm excited to play it once things are sorted out with customer service!”

Helpful Report

Posted 6 months ago

We're sorry to hear that your item was received damaged. We want our customers to receive their products in the best possible condition. It looks like customer service has shipped you a new order. We hope you get to enjoy your game soon!

Posted 6 months ago

“Okay game but overly similar to the game Cat Trois without the excitement and strategic thinking. Like most games that copy other games, this does not have the elegance of Cat Trois artistically or in game-play.”

Miniature Market 2 star review on 5th October 2023

Helpful Report

Posted 7 months ago

“I have not yet received my order, and I demonstrate my game today, so I had to buy more miniatures locally. There was no indication how long the order would take. I submitted an inquiry as to an expected delivery date, but received no reply. Site did not convert to Australian dollars, so ended up overspending. $100 US is about $160 Aus.”

Helpful Report

Posted 7 months ago

We apologize for any inconvenience this may have caused you. It looks like your order was shipped on September 20th and delivered on October 16th. We hope to better meet your expectations in the future. Thank you for shopping with us!

Posted 6 months ago

“Getting better with service. Don't send them an email as they ignore those for a week.”

Helpful Report

Posted 7 months ago

Hi Kirk. Thank you for leaving a review. We apologize for any frustration our response times may have caused. We are taking steps to improve this and hope to meet your expectations next time. Thank you again for shopping with Miniature Market.

Posted 7 months ago

“This game came damaged and I have tried repeatedly to reach out, [by email AND phone] with no success. Their customer service for damaged games so far, is unacceptable. This is the first time I have had to return a game for damage, and the damage was not caused through shipping, as the outer box was not damaged. Very disappointed in the lack of response.”

Helpful Report

Posted 7 months ago

Hi Heidi, thank you for bringing this to our attention. It looks like our customer service team has resolved this issue. We apologize for any frustration your damaged item and our response time caused. We are taking steps to improve customer service response time in the future.

Posted 7 months ago

“Really disappointed in the speed of customer service”

Helpful Report

Posted 7 months ago

We apologize that our service did not satisfy your expectations. Thank you for your feedback.

Posted 7 months ago

“This order was delayed and was received several days after expected. I was not happy with this.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your experience with Miniature Market. We sincerely apologize for the delay in your order. We understand that this may have been very inconvenient and have not reached the level of service we strive to provide. We are taking steps to make our shipping times faster, and hope to exceed your expectations next time. Thank you for shopping with Miniature Market!

Posted 7 months ago

“I ordered a standard sized playmat and it was shipped in a giant box with two big sheets of bubble wrap. I've ordered from Miniature Market before and have had no issues with the service, shipping or prices up until this point. The packaging of my one item was so over the top and wasteful it makes me reconsider MM as a viable option for certain items.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leave a review, Raf. We appreciate you letting us know about the way your package was received and have informed the warehouse so they can look into this further and review our packing processes. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via email (support@miniaturemarket.com) or phone (877-326-4429).

Posted 8 months ago

“Not worth the money. Doesn’t add much at all to the game.”

Helpful Report

Posted 9 months ago

“The entire order, with the exception of the Starfall Knights, was crushed and crumpled.”

Miniature Market 2 star review on 22nd July 2023

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave a review, Kenneth. We're sorry to hear that your order was received damaged. We want our customers to receive their products in the best possible condition. Please contact our customer service team via email (support@miniaturemarket.com) or phone (877-326-4429), and they will be happy to advise you on how to proceed. Thank you again for shopping with us!

Posted 9 months ago

“I had a large order and the packages were not packed well. Heavy items were placed on top and the game boxes on the bottom were damaged.”

Helpful Report

Posted 9 months ago

“Was disappointed the cards received were valued at $15.00 less than I paid for it Very disappointing”

Helpful Report

Posted 11 months ago

Miniature Market is rated 4.9 based on 33,090 reviews