Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Miniature Market Reviews

4.9 Rating 33,097 Reviews

98 %

of reviewers recommend Miniature Market

Company Reviews

Product Reviews

4.9

Based on 33,097 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Miniature Market:

The one stop shop for every gamer. We have everything from board games, to minis, Magic, and more!

Visit Website

Phone:

877-326-4429

Email:

support@miniaturemarket.com

Miniature Market 5 star review on 1st May 2024

Miniature Market 4 star review on 1st May 2024

Miniature Market 5 star review on 30th April 2024

Miniature Market 5 star review on 30th April 2024

Miniature Market 5 star review on 30th April 2024

Miniature Market 4 star review on 8th April 2024

Miniature Market 5 star review on 8th April 2024

2798

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great game and these minis look great. Little upset that miniature market sells the magnets separately even though Privateer press supplies them with the product in other stores.Only package them separately due to legal reason in some countries. Can’t complain too much with the price of the box, that being said it wasn’t much of a discount after I had to buy the magnets. Just be aware”

Posted 2 days ago

“Pretty good selection of miniatures. Shipping is good and miniatures are packed well, though it's rather expensive. Some of the miniatures are a little overpriced, so that makes it difficult to pick and choose exactly which ones you want/need. I do wish their rewards program was a little more liberal in the amount of rewards you receive for your purchases.”

Posted 3 days ago

Greetings Chris! Thank you for the feedback, it is very much appreciated and received! I have passed this cost information regarding some of our miniature pricing along to our purchasing team so they can review our current price structure! As for the rewards program feedback, I have passed this along to our Marketing team for review as we are always looking for feedback from our customers regarding our rewards, promos, etc.. Thank you again and I hope you have a wonderful day!

Posted 7 hours ago

“Well to be fair it took a while to ship and when the store said it got shipped the label was only printed had to wait an extra day for that too so overall it was mid”

Posted 1 week ago

Greetings Thomas! Apologies for the extra day delay in shipping! We always strive to get our orders out within 1-3 business days of orders being placed on the site per our FAQ. Thank you very much for the feedback, it is always appreciated!

Posted 6 hours ago

“It's a store.”

Posted 1 week ago

“Great service as always. The game came in great condition. Though the shipping box was very big relative to the small game gox(Medici the Dice Game).”

Posted 3 weeks ago

Thank you for the feedback George! I have passed this message along to our shipping department to see if we can better match box sizes to the size of the games in the order.

Posted 1 week ago

“Ordered two things. My big box came with the seal on the box already opened, which was VERY frustrating, since I had to go through and make sure everything was still in there. It was, but that's not the way I wanted to spend my hobby time. Everything was included, as far as I can tell, so hopefully I can start building without problems. Looking forward to the kits.”

Posted 3 weeks ago

Thank you for the feedback! I sincerely apologize for the box being opened when you received your order. Can you please send a message to our customer service team including your order number so we can further look into this order? Thank you for shopping at Miniature Market!

Posted 1 week ago

“Decent price shipping is affordable my only issue is they were packaged horribley loose mini's just thrown into a box of packing peanuts.”

Posted 4 weeks ago

Thank you for the feedback Shannon! I have passed this message along to our shipping department so we can further improve our shipping of minis to make sure they are in pristine condition when they arrive. Thank you for shopping at Miniature Market!

Posted 1 week ago

“It took forever to ship. I emailed them about it over a month after I ordered and only then did they ship it.”

Posted 1 month ago

Hello! It looks like your order contained a preorder item that released on March 29th. When an item says preorder in the title, it means the item is not yet available and we are taking advance orders. If there are other items on the order, we will not ship the entire order until the preorder product comes out. Your order was shipped within our typical three-day turnaround after the preorder item was received. I apologize for any confusion or frustration you experienced. Thank you for shopping with Miniature Market!

Posted 1 month ago

“Miniature Market is one of the top online and retail shops around. I feel MM has slipped lately. Actually, ever since making the original location just a warehouse and opening up a storefront. I miss the wall to wall Ding & Dent and the tax situation. A lot has changed and really not for the better. I have spent a lot of money at MM but of late it had not been as much.”

Posted 1 month ago

“I like this overall but the paint and detail is a bit lacking. I will be doing some touch ups before it heads to the table.”

Posted 1 month ago

“The hedges themselves are great, but unfortunately I found them for half the cost at The Game Steward the day after I purchased them here. When I asked, MM customer service informed me that they no longer offer a price match so be sure to price shop thoroughly before buying. I really do love Miniature Market and want to support them, but sometimes they make it very difficult.”

Posted 2 months ago

“Game is excellent unto itself, unfortunately the product delivered was not as advertised; it came in a typical cardboard box rather than the advertised metal tin. Support is slow and unhelpful, just another online retailer who doesn't care. Lol could have stayed with Amazon despite my loathing for the company.”

Posted 2 months ago

“Not happy at all that MM is not moving their second retail store to a more central location, and fired all the Manchester employees.”

Posted 2 months ago

“Still among the best board game sellers online. :D I ordered my recent game that was advertised as an October release for my parents' anniversary in November. It finally arrived this past Tuesday. It was not their fault, since the game had not released to them, so I do not fault them. But it would be much appreciated if they were more realistic with when they expected to have the games in their preorders. Anyhow, the game arrived and we have played it twice now and quite enjoy it.”

Posted 3 months ago

Happy to hear you enjoyed your game! We base our release dates on information provided by the publishers. Unfortunately, shipping delays and postponed releases happen. We are working on providing customers with more updates when changes occur. Thank you for shopping with Miniature Market!

Posted 2 months ago

“My one stop shop for board games. Lots of good products and prices but the service has degraded in the last couple of months. Slow shipping times, delays in pre-orders, and some of my orders being cancelled due to lack of inventory.”

Posted 3 months ago

We're sorry for any frustration you've experienced with your orders. We are putting systems in place to improve our customer service and shipping times, and hope to better meet your expectations in the future. Thank you for shopping with Miniature Market.

Posted 2 months ago

“Above MSRP on certain products, which is an anti-consumer behavior. But that's OK, the staff has pronouns on their profile!”

Posted 3 months ago

“This is the first order I've made from Miniature Market after a horrible preorder debacle last year. I ordered again to take advantage of a sale but had to order an idem separately "due to size," according to the product page. After paying for shipping twice, the items arrived in boxes that each could have easily fit the entire order.”

Posted 3 months ago

We're sorry to hear you were unhappy with our shipping process. Looking at your order, we can see it only needed to be separated if an express shipping option was requested, however, we do see where it could be confusing. We will send your feedback to our team. Thank you for shopping with Miniature Market!

Posted 3 months ago

“Miniature market, has been up and down for me recently. I have not had any issues with online purchases and the support team is great!! In store (Manchester) I have run into some issues that leave a bad taste in my mouth.”

Posted 3 months ago

We're sorry to hear that your retail experience did not meet expectations. Please send any feedback to our customer service team so we can improve future visits. Thank you for shopping at Miniature Market.

Posted 3 months ago

“Solid amount of stock, do wish the shipping was a little faster as it sometimes takes days for the order to be processed.”

Posted 3 months ago

Thank you for leaving a review! Now that the holiday rush is over, you can expect faster shipping and processing times. Thank you for shopping with Miniature Market.

Posted 3 months ago

“Product listing for the Crusader AA troop states it comes with two Models and two unit cards, when it arrived it did not include unit cards”

Posted 4 months ago

We're sorry to hear you were missing components. Our customer service team has reached out with the next steps to get a replacement. Thank you for shoppind with Miniature Market.

Posted 3 months ago

«
1
2
3
4
5
»

Miniature Market is rated 4.9 based on 33,097 reviews