Miniature Market Reviews

Name: Miniature Market
Address: 4690 Tradeport Industrial Ct. Suite 900, Hazelwood, Missouri
Rating: 4.86

4.9 Rating 32,865 Reviews

98 %

of reviewers recommend Miniature Market

4.9

Based on 32,865 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Miniature Market:

The one stop shop for every gamer. We have everything from board games, to minis, Magic, and more!

Visit Website

Phone:

877-326-4429

Email:

support@miniaturemarket.com

Miniature Market 4 star review on 8th April 2024

2793

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping was slower than expected, and I didn't get my minis in time to use in my campaign. Price was great, and communication was excellent.”

Helpful Report

Posted 10 months ago

“A pair of items from my on hold order were missing when I requested it be shipped. They did not advise me and I did not find out until I checked my order. When I asked for a resolution, they refunded promptly, but did not offer any other recompense or alternative resolutions.”

Helpful Report

Posted 10 months ago

“Miniature Market does offer good deals and a decent Free Shipping option, but the customer service has become awful. I know there was a move to a new warehouse some time ago. However, for a move that happened such a long time ago, it shouldn't be affecting their customer support line nor their e-mail response time. It's simply not acceptable.”

Helpful Report

Posted 10 months ago

Thank you for your review, Sergio! We apologize that your experience with us was less than 5 stars. Regrettably, our customer service team did experience a backlog of tickets while the warehouse was behind which extended their response time. However, we have added additional staff to the team, and they are currently all caught up, so you should receive help within 24-48 hours. Feel free to reach back out to us with any further comments, concerns, or suggestions you wish to share. Thank you for shopping with Miniature Market!

Posted 10 months ago

“First order didn’t process for over a month and then shipped without a tracking number and was lost. When I was finally able to contact customer support (after they had closed all communications for a few weeks), MM pulled through with a replacement.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave a review, Justin. We're sorry to hear that your first package was lost and that it took a long time to hear back from our customer service team. They are back on track to answering customers via email within 24-48 hours, and the phones and chats are online. We're happy to hear that they could assist you with a replacement order. Please reach back out to us if you have any additional questions or concerns, and thank you for choosing Miniature Market!

Posted 10 months ago

“I like Miniature Market. Customer service got back to me recently about an issue I had with a preorder and they eventually gave me a satisfactory answer. When they had product in, it shipped quickly and with ease. I was appreciative of their communication, even if my product arrived later than I wanted it to.”

Helpful Report

Posted 11 months ago

“The website does a lot of things right, and though tardy, Miniature Market is usually on top of your products or refunds for dissatisfaction. The main problems with the site are its absurdly long shipping times and disregard for the card game community. To clarify, card games like the OPTCG are sold out before they are updated on the website, and the website from my knowledge and contact with support, has no limit on how many of the OPTCG starter decks or boxes can be purchased. They fly off the shelves in the first wave, usually into the hands of scalpers, who then flip the product. If they limited the purchase to cards, ID's, or accounts per month it would give genuine players a chance to purchase products without being gauged by the more aggressive and early scalpers. To be clear, even with the limit on the OPTCG they would still sell out, it just wouldn't all be in the hands of people looking to flip cards for profit.”

Helpful Report

Posted 11 months ago

“Shipping was very backed up and any attempts I made to contact them were not responded to for at least a week.”

Helpful Report

Posted 11 months ago

I’m sorry to hear you had a frustrating experience with our shipping and customer service. We are taking steps to resolve shipping times and our customer service response times. Thank you for leaving a review.

Posted 11 months ago

“Hey there, so I ordered 16 salvage boxes for battletech. I instantly after placing the order, decided I wanted to get one more item. I could not add or midify (even cancel) the order. Im thinking I know you don't want people cancelling orders but there should be an option. I wanted to add this item so I would not get charged the extra shipping fee for getting it separately. I called, and due to high volume the recording stated that only emails were being accepted. I emailed and got no reply until after I had received the order.. which was missing 1 of the salvage boxes. Frustration set in.. I did write a couple emails. A few days later, I did get reimbursed for the missing box, and I got an online credit for the shipping If I decided to order the item, which I tried to, but when I tried to add it to my cart, it was sold out. I was frustrated with the lack of communication at first but was happy that all my concerns were addressed when I did receive the response. I missed the chance to get the item I wanted (a laser line pen). Good and bad I guess guys. I appreciate the effort made to save me shipping and get the reimbursement for the missing item. I think the way everything was handled will keep me as a customer..!! have a good day guys.”

Helpful Report

Posted 11 months ago

I’m sorry to hear you had a frustrating experience, and appreciate you bringing this issue to our attention. Our customer service team was behind on tickets, but are now on track to have faster response times. Thank you for shopping with us!

Posted 11 months ago

“1 Magazine in a way oversized padded envelope. Manage to arrive in as a Möbius strip. Flattening it out currently between 6 volumes of the Encyclopedia Britannica. My wife was not happy.”

Helpful Report

Posted 11 months ago

We're sorry to hear that your item was received damaged. We want our customers to receive their products in the best possible condition. Please contact our customer service team at support@miniaturemarket.com or call 877-326-4429, and they will be happy to advise you on how to proceed. Thank you again for shopping with us!

Posted 11 months ago

“Overall, I like ordering from MM, but I wrote three emails, tried to call, and tried to use the chat bot, with zero response. Great deals! But be sure you never have to change anything about your order!”

Helpful Report

Posted 11 months ago

Thank you for your review. I’m sorry to hear you had a frustrating experience with contacting us. Our customer service team was behind, but we are now on track to have better response times in the future.

Posted 11 months ago

“The rider came in a good time frame. Sadly one of the foil cards came with 2 bubble damage on the foil. It was also the card that is worth the most in terms of reselling. First time I've have any issue with miniature market and not really their fault.”

Miniature Market 3 star review on 3rd May 2023

Helpful Report

Posted 11 months ago

We're sorry to hear that your item was received damaged. We want our customers to receive their products in the best possible condition. Please contact our customer service team at support@miniaturemarket.com, or call (877) 326-4429, and they will be happy to advise you on how to proceed. Thank you again for shopping with us!

Posted 11 months ago

“Miniature market is amazing! Best prices around and great customer service!!”

Helpful Report

Posted 11 months ago

We're glad you enjoy shopping with Miniature Market. Thank for for taking the time to leave a nice review!

Posted 11 months ago

“Miniature market has pretty good prices for just about any TTRPG product or accessory you can think of. I've had some substantial shipping delays with them, and their customer service is mid; but for the price mostly makes up for it.”

Helpful Report

Posted 1 year ago

Thank you for leaving a review! We’re sorry you had a disappointing experience with our shipping times and customer service. We’re taking steps to resolve this, and will do better in the future.

Posted 1 year ago

“Miniature Market offers a good range of games at good prices, but continues to suffer from long order queues.”

Helpful Report

Posted 1 year ago

Thank you for leaving a review. We’re sorry you had a disappointing experience with our shipping times. We’re taking steps to resolve this, and will do better in the future.

Posted 1 year ago

“Don't go into this one thinking it's super deep, but honestly, if you enjoy a couple's night just playing and talking, this is a great one. It has some strategy to it to satisfy those of us who enjoy that part and has a simple enough concept to grasp for those of us who just enjoying something to do while we chat.”

Helpful Report

Posted 1 year ago

“Always surprised how quickly shipments arrive. Everything was packed well and in perfect condition. Love the regular sales (even if I end up spending more than planned).”

Helpful Report

Posted 1 year ago

Thank you so much for shopping with us and leaving a review!

Posted 1 year ago

“My item arrived safely, but communication could have been much better. I did not receive a shipping notification for about a week and so bought the item elsewhere in the meantime. I did not have an account when I placed the original order, so I created one in hopes that my future purchases will be easier to track.”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention. We’re sorry it took longer than expected to get updated on your order. We’re taking steps to improve shipping times, and will do better in the future.

Posted 1 year ago

“Don't like MM.”

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Posted 1 year ago

“It took a long time to release my holds on my games.”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention. We’re sorry it took longer than expected to release your holds. We’re taking steps to improve customer service response times, and will do better in the future.

Posted 1 year ago

“Product 5/5. Shipping speed 2/5. Customer service response speed 1/5. Amazing laser. Couple other people at my LGS have chepaer ones from hardware stores, but they have a much dimmer light. Highly recommend the laser. The seller is okay. This is only instance of buying from them. They took over a week to ship and even longer to respond to my inquiry about why shipping was taking so long. When they did respond, they didn't explain the delay, only that the product had now shipped.”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention. We’re sorry you had a disappointing experience with our shipping times and customer service. We’re taking steps to improve both areas, and will do better in the future.

Posted 1 year ago

Miniature Market is rated 4.9 based on 32,865 reviews