Miniature Market Reviews

4.9 Rating 33,098 Reviews

98 %

of reviewers recommend Miniature Market

4.9

Based on 33,098 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Miniature Market:

The one stop shop for every gamer. We have everything from board games, to minis, Magic, and more!

Visit Website

Phone:

877-326-4429

Email:

support@miniaturemarket.com

Miniature Market 5 star review on 1st May 2024

Sandra M

Miniature Market 4 star review on 1st May 2024

ICC28356 K

Miniature Market 5 star review on 30th April 2024

Devin H

Miniature Market 4 star review on 8th April 2024

Anthony H

Miniature Market 5 star review on 8th April 2024

Anthony H

2798

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was fine ¯\_(ツ)_/¯”

Helpful Report

Posted 1 year ago

“There were so many issues with my order. Since it had a price match as part of it, they owed me a refund. It took about a week to get the refund, and they won't ship out games if they owe you money. Then they didn't refund the tax on the difference, so they took it out of the shipping queue while they worked out my refund again. It eventually shipped and then the dice tray snaps wouldn't stay snapped, meaning I basically got a piece of neoprene with snaps on it.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review, William. We're sorry to hear that your last experience with us did not go as planned. We have passed along your feedback regarding the price matching issues so we can better streamline the process in the future. As for your defective item, please contact our customer service team via email (support@miniaturemarket.com) or phone (877-326-4429), and they will be happy to provide you with a replacement product. Again, we apologize for any inconvenience this has caused.

Posted 1 year ago

“My product came in a timely manner”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review, Jorgine! We're happy that your order arrived in a timely manner. Should you have any additional feedback or comments, you can reach out to us via email (support@miniaturemarket.com) or phone (877-326-4429). Thank you for choosing Miniature Market!

Posted 1 year ago

“Doesn’t stand out from all the other online board game sellers.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review! We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached via email (support@miniaturemarket.com) or phone (877-326-4429). Thank you for choosing Miniature Market!

Posted 1 year ago

“The only bad thing about this mini is that you have to glue his arms on. I hate gluing anything, and I really wish Reaper and their competitors would advertise whether or not glue is required.”

Helpful Report

Posted 1 year ago

“Good starter set. However, mine arrived with a fee paints dry and clumpy and some of my minis were damaged. Aside from that, the paints work well and come with what sounds like little ball bearings already in the bottles, so it's easy to shake them.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review! We're sorry to hear that your items were received damaged. We want our customers to receive their products in the best possible condition. Please contact our customer service team via email (support@miniaturemarket.com) or phone (877-326-4429), and they will be happy to advise you on how to proceed. Thank you again for shopping with us!

Posted 1 year ago

“Better once they moved into their new warehouse”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review! We always appreciate the feedback. If you’re open to discussing your experience further, please contact us via email (support@miniaturemarket.com) or phone (877-326-4429). Thank you for choosing Miniature Market!

Posted 1 year ago

“I've ordered one of the pokeballs only to be wrapped and both became wrapped for present and besides that it was a very bad wrapping. Really dissapointed with that.”

Helpful Report

Posted 1 year ago

“When I went to get this book I picked it up at the store on Manchester. When I went into pick up my order, and this has happened on other occasions, I felt like I was deserving the star at the counter. They were just talking amongst themselves about the upcoming MTG set. But as I have said this has happened on a few occasions. So generally I grab my stuff from the Cave Springs location. There i generally buy more than I think I was cause the staff are a more friendly.”

Helpful Report

Posted 1 year ago

“My book arrived damaged, with the corners of the hardback cover smashed beyond any hope of repair. I sent in pics of the damaged areas and got a fast response. I could have a 20% discount on a book that was ruined, or I could get a refund after being issued a return shipping label. I chose the latter option. The sad part of this whole thing is that I know what happens to books when they ship via USPS, and had specifically asked for additional packing material to be used to protect it. When the box arrived, I opened it to find a layer of packing material on top of the book, and a layer below it. Nothing was used to pad the corners in any way, and they had been completely smashed in transit. TLDR - Customer Service Good, Shipping Terrible”

Miniature Market 3 star review on 24th January 2023

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We're sorry to hear that your item was received damaged. We strive to make sure all of our products get to our customers in the best shape possible. As the packaging option for your product did not match your expectations, we have reached out to our shipping department to see if there is any way we can prevent such damage from happening again in the future. Please let us know if you have any additional feedback or comments, but most importantly, thank you for choosing Miniature Market!

Posted 1 year ago

“Had little correspondence for several days, only to be told the day before my items shipped that something was out of stock. Good prices, though.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review, Jesse. We apologize for the lack of communication regarding your order and will strive to be better going forward. Please reach out to our customer service team via email (support@miniaturemarket.com) or phone (877-326-4429), with any further comments or suggestions you wish to share. Thank you for choosing Miniature Market!

Posted 1 year ago

“Somewhat slow on communication when the pre-order release date was delayed with no real indication of what the new release date was for around a week.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review, Jeffrey. We apologize for the lack of communication regarding your order. We typically send out an email once a week in regard to preorder dates that have been changed. I have forwarded your feedback to the proper department for further review, however, we appreciate you shopping with Miniature Market. Please let us know if you have any additional feedback or comments regarding your order.

Posted 1 year ago

“For the purchase of Dune Imperium Immortality, everything was smooth, delivery when expected no supprises. Overall Miniature Market is a good source for games.”

Helpful Report

Posted 1 year ago

Hi James, Thank you so much for your feedback on Miniature Market! We are so happy to hear you are enjoying our products. We work hard to make sure our customers have a great experience and we're really glad that is true for you! If you ever have any questions or issues, don't hesitate to reach out—we are always happy to help. Thanks again for choosing Miniature Market! Best regards, Miniature Market

Posted 1 year ago

“electronic gift cards are very slow to arrive.. needed one on Christmas morning and it took hours, which wasn’t ideal.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We apologize for the delay regarding the delivery of your gift certificate. Our process for those is manual at this time, and it can take longer than usual for them to arrive through email. We have forwarded your feedback to the proper department for further review, so hopefully, we can streamline the process in the future. Please let us know if there is anything else we can assist you with, and thank you for choosing Miniature Market!

Posted 1 year ago

“Not always the best price in town (and their prices have crept up a little) but their customer service is solid and they're good about getting popular items back in stock. I wish their new marketing strategy of "email me every five seconds" would curl up and die. I'm happy to hear about big sales but I DO NOT want to be bothered each time I browse their site ("You looked at a thing! Why not buy it now and these other seven things?!" The've lost some stars over time but I still rely on them for certain items that my FLGS doesn't have.”

Helpful Report

Posted 1 year ago

Hi Travis, Thank you so much for the feedback, we truly appreciate it. We work hard here at Miniature Market to make sure our customers are satisfied with the fast shipping, excellent customer service and wide range of high-quality products. We are so glad to hear that you are enjoying the positive shopping experience here at Miniature Market and hope for our collaboration for a long time. If there is ever anything we can do to help you out, please don't hesitate to reach out. Again, thank you for taking the time to leave a review. Sincerely, Miniature Market

Posted 1 year ago

“Typically I get good service from MM, but for this order it was questionable. Over a week before my items was shipped, I requested to cancel order and receive a store credit. I got no response until about an hour after I got an email saying item is shipping...then the response said it's too late to cancel. Coincidence? Purposeful timing? Idk, but it has definitely put MM in a suspicious eye for me. Again, typically MM is great, but for this order I was very disappointed.”

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Posted 1 year ago

“It's a fun puzzle game that I will probably take every once in a while.”

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Posted 1 year ago

“Shipping delays and slow customer service have plagued the Miniature Market experience for a while now. MM used to be my preferred OLGS but I've begrudgingly had to look elsewhere. I hope these issues get sorted out soon.”

Helpful Report

Posted 1 year ago

“My experience was good except one item was missing and when I asked about it, it couldn’t be replaced since it was out of stock.”

Helpful Report

Posted 1 year ago

“Although the board game I bought was on sale, I had to pay for the shipment. The online platform is easy if you search for the specific product, when browsing on the day or special offers it gets a little bit tricky to separate the board games from promos, miniatures, complements, and other stuff. Even by selecting the tick boxes at the left side of the page. The shipment took longer than the platform calculated, but the item was in perfect shape.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached via email (support@miniaturemarket.com) or phone (877-326-4429). Thank you again for choosing Miniature Market!

Posted 1 year ago

Miniature Market is rated 4.9 based on 33,098 reviews