Miniature Market Reviews

4.9 Rating 32,865 Reviews

98 %

of reviewers recommend Miniature Market

4.9

Based on 32,865 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Miniature Market:

The one stop shop for every gamer. We have everything from board games, to minis, Magic, and more!

Visit Website

Phone:

877-326-4429

Email:

support@miniaturemarket.com

Miniature Market 4 star review on 8th April 2024

2793

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No complaints on browsing or buying. The box I bought took way more than the promised 4 business days to arrive (closer to a month in fact). I'm in Alaska, so I get that things are gonna get here slowly, it's part of living here, just don't put on your website that it'll be 4 days.”

Helpful Report

Posted 1 year ago

“The box I received were missing the top antennas. Other than that, they went together nicely.”

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Posted 1 year ago

We're sorry to hear that your item was received damaged. We want our customers to receive their products in the best possible condition. Please contact our customer service team by emailing support@miniaturemarket.com or calling (877) 326-4429, and they will be happy to advise you on how to proceed. They are currently working to get caught up so please allow some extra time for a response. Thank you again for shopping with us!

Posted 1 year ago

“Surprised they chased and delivered on a hard to find game. Thanks! Other side was the game box was badly damaged (2 corners ripped out). Have not heard back on that one yet. Only get 3* because of a pleasant surprise they found some supply, and this may have been why.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review, Eirik! We're sorry to hear that your order was received damaged. We want our customers to receive their products in the best possible condition. We have notified our customer service team of your email, so they should be in contact with you shortly. Please let us know if there is anything else we can help you with, and thank you for choosing Miniature Market!

Posted 1 year ago

“Slow response when I had a price match and inquired about my order, but they did do right by me after I called them.”

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Posted 1 year ago

We apologize that our service did not satisfy your expectations, but thank you for your feedback. We are working to improve our customer service response times and will strive to do better in the future.

Posted 1 year ago

“Great prices, the stock seems very limited, and shipping lately has been extremely slow.”

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Posted 1 year ago

Thank you for bringing this to our attention. Our warehouse is working as quickly as possibly to fulfill orders. Without feedback like yours, we cannot improve. Thank you again for shopping with us.

Posted 1 year ago

“Great minis but a few arrived broken”

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Posted 1 year ago

“Besides Amazon and Kickstarter; the only site i shop for board games on”

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Posted 1 year ago

“Company shipped incorrect item. After contacting them many 5 times they finally shipped the correct item. Customer service was polite and they sent the replacement in a timely manner. Item condition was very good and packaged well.”

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Posted 1 year ago

“Satisfied with the products I received. My main gripe is the long turnaround on order processing. It took a week for my order to get processed and shipped out, and then I had to wait 5 more days for the actual shipping. So 1.5 weeks from order placement to arrival. But I couldn't find the paints I wanted on Amazon at a reasonable price, so it's a tradeoff.”

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Posted 1 year ago

“I ordered online for in-store pick up. My item was not located. It was a bit of a cluster getting that non existent item returned and my money back.”

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Posted 1 year ago

“The quality of the sales has dropped since Asmodee started buying all of board gaming and instituting MAPP pricing.”

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Posted 1 year ago

“Shipping time is still much slower (13 days from order to delivery) than it used to be. Product was nicely packaged.”

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Posted 1 year ago

“Excellent service but they have not kept pace with increased online shopping. Long delays in shipping is now accepted and baked into the site now I guess? Disappointing that it took 4 days for my last order to ship a single book and two single pack miniatures from the same line. And there was such a delay in shipping that one of the minis that did not have low stock at the time of ordering had to be refunded.”

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Posted 1 year ago

“1234567890”

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Posted 1 year ago

“Extreme wait time for a presale item, not communicated to about it. Was supposed to be a birthday gift (in November)”

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Posted 1 year ago

“I've been ordering from M.M. for a little over a year, and built most of my collection through them. I feel they don't value customers because if I'm not the buyer of an item, their customer base is so wide someone else will buy it. So while their stock is pretty on-par, I'm not thrilled with their customer service.”

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Posted 1 year ago

“My product arrived with top condition but i paid for border service and is not supossed”

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Posted 1 year ago

“It was fine ¯\_(ツ)_/¯”

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Posted 1 year ago

“There were so many issues with my order. Since it had a price match as part of it, they owed me a refund. It took about a week to get the refund, and they won't ship out games if they owe you money. Then they didn't refund the tax on the difference, so they took it out of the shipping queue while they worked out my refund again. It eventually shipped and then the dice tray snaps wouldn't stay snapped, meaning I basically got a piece of neoprene with snaps on it.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review, William. We're sorry to hear that your last experience with us did not go as planned. We have passed along your feedback regarding the price matching issues so we can better streamline the process in the future. As for your defective item, please contact our customer service team via email (support@miniaturemarket.com) or phone (877-326-4429), and they will be happy to provide you with a replacement product. Again, we apologize for any inconvenience this has caused.

Posted 1 year ago

“My product came in a timely manner”

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Posted 1 year ago

Thank you for taking the time to leave a review, Jorgine! We're happy that your order arrived in a timely manner. Should you have any additional feedback or comments, you can reach out to us via email (support@miniaturemarket.com) or phone (877-326-4429). Thank you for choosing Miniature Market!

Posted 1 year ago

Miniature Market is rated 4.9 based on 32,865 reviews