Miniature Market Reviews

Name: Miniature Market
Address: 4690 Tradeport Industrial Ct. Suite 900, Hazelwood, Missouri
Rating: 4.86

4.9 Rating 34,042 Reviews

98 %

of reviewers recommend Miniature Market

4.9

Based on 34,042 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Miniature Market:

The one stop shop for every gamer. We have everything from board games, to minis, Magic, and more!

Visit Website

Phone:

877-326-4429

Email:

support@miniaturemarket.com

Miniature Market 5 star review on 26th July 2024

527

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The game was delivered damaged.”

Helpful Report

Posted 1 month ago

Greetings Tuncer! I sincerely apologize for your game being delivered damaged! If you are able, would you please email me at daniel.inlow@miniaturemarket.com and I will be more than happy to make this right for you and get a new copy of the game sent out! Looking forward to hearing back from you!

Posted 1 month ago

“Bought the gift certificate a week ago and it has yet to be delivered.”

Helpful Report

Posted 2 months ago

Greetings Curtis! Apologies for the Gift Card not coming through! I have just gone ahead and resent the email to the recipient that was listed, so they should be receiving it shortly. Please reach out to our support team if you still do not see this come over or continue to have any issues. Thank you!

Posted 2 months ago

“Possibly the worst experience I've ever had purchasing a miniature. The mini is clearly second hand sold without any description of alteration done by its previous owner, the eye was painted over with white acrylic, the base was not the one pictured in the description and when I tried to email my complaint and request for a refund I was met with refusal from their server”

Helpful Report

Posted 2 months ago

Greeting Ethan! Thank you for the feedback regarding the miniatures quality, I have passed this along to our purchasing team to get in contact with the manufacturer regarding the poor quality. Unfortunately I was not able to see a ticket in our help desk system for your order, however I will be giving you a call shortly to go over this issue and get this taken care of. Thank you for shopping at Miniature Market and I look forward to speaking with you soon!

Posted 2 months ago

“Midelivered and so I do not have it to play. Waiting to hear back from James in customer service if it will be replaced or refunded. If neither I will be no longer a customer.”

Helpful Report

Posted 3 months ago

I'm sorry for any frustration this may have caused. It looks like James has taken care of the issue. We hope to better meet your expectations in the future. Thank you for shopping with Miniature Market.

Posted 3 months ago

“I am very disappointed with how it looks, red dragon head looks dirty, it's wings are bent”

Helpful Report

Posted 5 months ago

We're sorry to hear that your item was received damaged. We want our customers to receive their products in the best possible condition. Please contact our customer service team at support@miniaturemarket.com or (877) 326-4429, and they will be happy to advise you on how to proceed. Thank you again for shopping with us!

Posted 5 months ago

“Don’t know hasn’t shown up yet no response from miniature market”

Helpful Report

Posted 6 months ago

We apologize for the delay. It looks like your package has been delivered. Thank you for shopping with Miniature Market!

Posted 6 months ago

“We have yet to receive the gift card ordered on Jan 1, have contacted and left messages with no response. what is going on.”

Helpful Report

Posted 6 months ago

Thank you for leaving a review! It looks like the email entered for the gift card was misspelled. Our team has corrected this error, and your gift card has now been sent. Thank you for shopping with Miniature Market!

Posted 6 months ago

“I ordered Earthborn Rangers in August (preorder) as a gift for my husband for Christmas and I received a notification in December that my order was shipped. I received a box that I thought was empty but it did contain the insert for Ark Nova I had added to the order in August. I wasn't notified that the Earthborn Rangers was not coming. I called customer service and left messages several times and I sent 2 Emails to get assistance. Finally, I did get through and spoke with Alyssa S. of Customer Service and she verified that I was never sent a message indicating Earthborn Rangers was not EVER coming. I received a refund. I have a board game collection of 350+ games and I order games from several companies, FLGS, and crowdfunding. I will only order from companies that provide excellent packaging, customer service, reasonable shipping rates and quality game selections. I will not be ordering from Minature Market again. The only other time I ordered from this company I received Wonderlands War with a damaged game box.”

Helpful Report

Posted 6 months ago

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. This was a technical error on our part that has since been resolved. Under normal circumstances, we would reach out to customers to notify them of the situation and work on providing the best solution. We hope to have a chance to provide you with a better experience in the future.

Posted 6 months ago

“My pre-order wasn't held and it was sold to someone else. So when it came time for me to receive my game, it was out of stock and a refund was issued. Waited over 6 months to receive my pre-order (in the meantime other stores were getting their stock and I could have purchased it there) just to be told they don't have it in stock. Miniature Market has been my main "go to" for all things board gaming for several years and I've spent untold amounts of money here so it was extremely disappointing and frustrating to be treated this way.”

Helpful Report

Posted 6 months ago

Thank you for letting us know about this. Your feedback helps us do better. We apologize that our service fell short and hope to provide you better service in the future.

Posted 6 months ago

“This request to write a review on a card sleeve ordwr i never received is outrageous. I guess someone in shipping is having a good laugh.”

Helpful Report

Posted 6 months ago

We're sorry to hear that your item was not received. Please contact our customer service team at support@miniaturemarket.com or (877) 326-4429, and they will be happy to advise you on how to proceed. Thank you again for shopping with us!

Posted 6 months ago

“I ordered some pieces and the first order was not trackable; the re-order seems to also have gotten lost! Please have someone contact me so we can get this resolved quickly. Thank you.”

Helpful Report

Posted 7 months ago

It looks like a member of our customer service team has reached out and resolved this issue for you. We apologize for any frustration caused by the situation. Thank you for shopping with Miniature Market!

Posted 6 months ago

“The item sent to me was not the same as described”

Miniature Market 1 star review on 28th November 2023

Helpful Report

Posted 7 months ago

Thanks for leaving a review! Could you contact our customer service team at support@miniaturemarket.com or (877) 326-4429 with more information. They will be able to take care of any issues you may have with the product.

Posted 7 months ago

“I ordered this in August and it didn't arrive until November. It was released on Oct 6. There was no communication of a delay, and my attempts to contact were all ignored. I finally got notification that it was shipping and THEN someone contacted me. I find this to be very poor customer serivice.”

Helpful Report

Posted 8 months ago

Thank you for leaving a review. The item in your order was not received by our warehouse until early November. We are taking steps to speed up response times and hope to better meet your expectations in the future.

Posted 7 months ago

“Emailed many times with no response… got 2 of the wrong boxes”

Helpful Report

Posted 8 months ago

Thank you for leaving a review. We apologize for any inconvenience this may have caused. It looks like a customer service team member has reached out to resolve this issue since your post. We are taking steps to speed up response times and hope to better meet your expectations in the future.

Posted 7 months ago

“I don’t recommend. Vortex mixed, brush and air brush. Never got good or even decent results. I have tried a few of these shifters from them and never been happy with them. Rainbow and six shooter they make is good thou”

Helpful Report

Posted 8 months ago

“Bought what I thought was going to be a trail copy and receive a brown box Kickstarter extra box with no insert to put things back in.”

Helpful Report

Posted 8 months ago

Thank you for leaving a review! We apologize for any inconvenience this may have caused. It looks like a customer service team member has reached out to resolve this issue since you posted. We hope to better meet your expectations in the future.

Posted 7 months ago

“The dice were improperly made. The numbers were wrong”

Helpful Report

Posted 8 months ago

We're sorry to hear that you received a defective item. We want our customers to receive their products in the best possible condition. Please contact our customer service team at support@miniaturemarket.com or (877) 326-4429, and they will be happy to advise you on how to proceed. Please allow a few days for a response, our team is working through a backlog of tickets. Thank you again for shopping with us!

Posted 8 months ago

“it is not received on my address and sent to billing address and I am trying to contact support from 10 days and failed support is not good and I want to return it please make it as soon as possible”

Helpful Report

Posted 8 months ago

Thank you for leaving a review! A customer service team member will be reaching out to you shortly. We apologize for any inconvenience this may have caused you.

Posted 8 months ago

“Didn't get the game, if t should already be here then it's not....”

Helpful Report

Posted 8 months ago

Thank you for leaving a review! We see that the package was delivered on November 14th, however, international orders can take up to 120 days to be delivered. If you still haven't received your package after this time frame please reach out to customer service at support@miniaturemarket.com or (877) 326-4429. Thank you again for shopping with Miniature Market.

Posted 8 months ago

“Item I received was not what was pictured on the website”

Helpful Report

Posted 8 months ago

Thank you for leaving a review. It looks like a customer service team member has already reached out to resolve this issue. We apologize for any inconvenience this has caused and hope to better meet your expectations in the future.

Posted 8 months ago

Miniature Market is rated 4.9 based on 34,042 reviews