“You shipped me the incorrect item. This has happened twice recently. You have great customer service but please diligently check what you are packaging.”
Thank you for taking the time to leave a review. We are so sorry to hear that you received the incorrect item. Miniature Market takes pride in the packaging and shipping of our products. We informed our Warehouse and Shipping Managers of this incident so they can address it to the appropriate team members. It appears you have been in contact with our customer service team and the issue has been resolved. We appreciate your business.
“First I order two items and only recieved one of them. Second the item I did recieve was shoved in a box that was too small. The item was mangled when I received it.”
Thank you for taking the time to leave a review! We are so sorry to hear that the paint brushes arrived damaged and the dice were missing! Our warehouse staff definitely messed up your order. Miniature Market prides ourselves on the care that is taken in pulling and packing products and we apologize that attention to detail was lacking for your order. We have reported this situation to the warehouse manager so he can follow up with the appropriate team members. It looks like you have already reached out to our customer service team and that they have resolved the situation. Hopefully, you will give us another try in the future.
“I splurged on a set booster box for us to open at opening. A draft booster box came a week after release and the box was damaged upon arrival. I asked for an exchange for the correct box but now 2 weeks later all prices fell and i asked for comeptitive pricing seeing that it was 2 weeks after release. Why pay inflated prices if your not even going to get to enjoy the product when it comes out? Now i havent been buying cases like i used to from this sight but i was hoping loyalty meant something. I wont be shopping here anylonger.”
Thank you for taking the time to leave a review! We are so sorry to hear that the Magic the Gathering: Modern Horizons 2 - Set Booster Box arrived damaged and it was an incorrect item! Our warehouse staff definitely messed up your order. Miniature Market prides ourselves on the care that is taken in pulling and packing products and we apologize that attention to detail was lacking for your order. We have reported this situation to the warehouse manager so he can follow up with the appropriate team members. It looks like you have already reached out to our customer service team and that they have resolved the situation. Hopefully, you will give us another try in the future.
“Sent the wrong item. Ordered a set booster box and got a draft booster instead. Item was pre-ordered a month in advance. Should have been checked multiple times for accuracy over that period.”
Thank you for taking the time to leave a review! We are so sorry to hear that you received the wrong item. Please contact our customer service team via email (support@miniaturemarket.com) or phone (877-326-4429) and they will be happy to advise you on how to proceed.
Keith, We tracked your order and see that it has travelled all around the country! We are sending you out a new shipment; you should have it tomorrow. If the original package ever does show up, simply mark 'Return to Sender' on the box and hand it back to the post office. Our apologies for the inconvenience.
Randy, We apologize for the errors and the inconvenience! Please contact our customer service team via email (support@miniaturemarket.com) or phone (877-326-4429) and they will be happy to assist you.
We want to make sure that you receive your replacement item at the correct address. In addition, if this new address is permanent, our customer service representative can change the default shipping address to your new one so that this type of error does not happen again. Thank you.
Ben, Thank you for your review. It looks like your order shipped the day after you ordered it. A member of our customer service team is looking into the tracking and will be reaching out to you shortly. Thank you for your service!
We are so sorry to hear that cards arrived damaged! Please contact our customer service team via email (support@miniaturemarket.com) or phone (877-326-4429) and they will be happy to assist you. Thank you.
“I'm hoping the product itself is fine, however I have not yet received it. The scheduled delivery date was 4/13/21 and it is currently 4/22/21. It has been sitting in one spot for 10+ days. A bit disappointing.”
“I was very disappointed that the Orc Skeleton case that miniature market got for free, based on my preorder, was sold to the highest bidder instead of being passed on to me.
It's too bad too, because otherwise I like the store. But they've lost a lot of my business.”
Daniel, Thanks for taking the time to leave a review! A member of our customer service team will be reaching out to you shortly. Your order shipped out on March 18th, and, according to UPS tracking information, it was delivered on March 24th.
“Was missing ashoulder strap on a bag. Asked for it to be included in another order I planned to make if that was possible. I was ignored for a week and then toldI was being sent a new $40 bag. It takes $60 of the foam made to fill the bag to use it without the sides sagging. I had to go on Amazon to get myself a $10 strap so I would have enough straps for all my bags. I didn't want to spend another $60 on foam filler.”
Daniel, After reviewing the tracking information, It looks like your package was returned to sender. It is currently on it's way back to us. Once we receive it, a member of our customer service team will reach out to you to help resolve the problem.
“Didn't receive my order, talked to a representative, was told my order was being re-shipped and still have yet to receive my order. As my first and only issue going through tcgplayer this is a let down.”
As stated in our FAQ, if an item is out of stock on your order, we will refund your account for the item and ship the rest of the order.
However, if you would like to return your items, please contact our customer service team (877-326-4429 | support@miniaturemarket.com) and they will be happy to arrange the return for you. We do apologize for any confusion. Thank you.
