Miniature Market Reviews

Name: Miniature Market
Address: 4690 Tradeport Industrial Ct. Suite 900, Hazelwood, Missouri
Rating: 4.86

4.9 Rating 32,672 Reviews

98 %

of reviewers recommend Miniature Market

4.9

Based on 32,672 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Miniature Market:

The one stop shop for every gamer. We have everything from board games, to minis, Magic, and more!

Visit Website

Phone:

877-326-4429

Email:

support@miniaturemarket.com

Miniature Market 4 star review on 8th April 2024

2793

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took Miniature Market five weeks longer than another local store to get this in stock as well as the online stores! This is not the first time this sort of thing has happened. I will no longer pre-order anything else from them. It's just not worth the wait. If I can get it someplace else when it releases on time, that is what I will do.”

Helpful Report

Posted 1 year ago

“Paid a bit for this game, but upon opening the box I discovered a piece is missing. Z-man says to contact where I purchased it, so I emailed support at Miniature Market. It's been 12 days and I haven't heard anything back. So I am disappointed in both Miniature Market and Z-man for treating a customer this way.”

Helpful Report

Posted 1 year ago

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We will be reaching out to you soon to discuss a solution.

Posted 1 year ago

“I placed and paid for an order for 4 items with Miniature Market on March 20th, 2023. I got a notification that they had shipped 9 days later on the 29th. I received the package on the 31st. It was filled with the wrong items, none of which I ordered. I wrote to MM on April 1st and told them what happened and that I wanted to correct the error. No response, not even an automated reply. I wrote again on April 4th. Same thing. Not a word. I wrote to them one more time after that and still I have not heard a word from them regarding the issue. It is now April 12th and today I received an email from MM. It was not, however, related to the issue at hand. Instead, it was an email wanting me to provide feedback on the items that I ordered (which I never received!). So here's my feedback. I've already purchased the items I didn't receive from another company and they just arrived today! At this point, I am done with Miniature Market.”

Helpful Report

Posted 1 year ago

Thank you for your review. We apologize for the incorrect items and the delay in communication. A customer service representative should be reaching out to you soon.

Posted 1 year ago

“Never received my order! Ordered on March 24, 2023. Package "shipped" on March 28, 2023. Still waiting!”

Helpful Report

Posted 1 year ago

Thank you for your review. We're sorry to hear you had a frustrating experience, but appreciate you bringing this issue to our attention. You should now have an email with your tracking number from our customer service team.

Posted 1 year ago

“Never received order. When I looked at tracking it said it was shipped to New York. I tried emailing twice to customer service. Two weeks later no response.”

Helpful Report

Posted 1 year ago

Thank you for your review. We apologize for the error and the delay in communication. A customer service representative should be reaching out to you soon.

Posted 1 year ago

“Order anywhere else. Miniature market will sit on your order for weeks and not answer customer service requests until after it's arrived.”

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Posted 1 year ago

“Reiner doesnt even try any more. This game is terrible.”

Helpful Report

Posted 1 year ago

“They asked me for a review of an item that when I ordered it, the site said that they has 20+ in stock. I put in an order and after a week I get an email saying that they did not have any to send me. So my review is as follows: Pretty disappointed with the item; thought that I would actually get what I ordered...or something. There you go.”

Helpful Report

Posted 1 year ago

Thank you for your review. We're sorry to hear you had a frustrating experience with not getting the item due to lack of stock, but really appreciate you bringing this issue to our attention. We’ll strive to do better.

Posted 1 year ago

“I'm still waiting for it!”

Helpful Report

Posted 1 year ago

“The miniature itself isn’t bad but I didn’t check the reviews before buying. I thought the miniature was already painted and put together but it came in separate pieces completely unpainted. This is very unlike how the product appears in the store.”

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Posted 1 year ago

“Took forever to get to me and the box is pretty beat up”

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Posted 1 year ago

“Paid for UPS ground shipping at $15, my package was sent USPS, for their cost almost nothing. Order was not processed for at least 5 days, and when I called to ask about the discrepancy in shipping, nobody returned my phone call, but they did pocket my $15. Should I really be worried about the $15? No. I just paid $15 to learn a very valuable lesson about where to purchase things from. Should I have got off my fat posterior and went to a brick and mortar store? Yes I should have, it would have been faster, and cheaper, and I would still have the time that I just spent writing this very real review. Lesson, learned.”

Helpful Report

Posted 1 year ago

“It came in the mail busted at the ankles and still haven't gotten a reply.”

Miniature Market 1 star review on 6th March 2023

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Kyle. We're sorry to hear that your miniature arrived damaged and that you haven't gotten a reply yet. Regretfully, our customer service team is experiencing delays, however, we will be sure to process a replacement for you right away. You should receive an email from Customer Service shortly. Please don't hesitate to let us know if there is anything else we can help you with.

Posted 1 year ago

“Ordered it on December 5th, 2022 and today (03/03/2023) still haven't received it, and very bad communication with customer service. I am very disappointed with Miniature Market, never going to buy anything from this page again”

Helpful Report

Posted 1 year ago

“This email for the review is a joke correct ? The order was never fulfilled and after I sent a few emails with no response. I called the customer service number left a message again with no response. Then I recalled and actually got someone was told the order supposedly shipped on 2-15-23 but there isn’t a tracking number that should have been generated. It was then explained to me that I will just receive a refund. When I asked why not just fulfill the order and reship the order. I was told we no longer have these items in stock so a refund is all that can be done. So I have no idea how exciting, enjoyable or even possibly boring the skirmish would be. I don’t feel it’s necessary to write a review for the individual miniatures I also ordered since they were never fulfilled or shipped”

Helpful Report

Posted 1 year ago

“Didn’t have it in stock. Never got a refund for it.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review, John. We apologize that the item you ordered was out of stock at the time of fulfillment. However, the item was refunded back to your original form of payment on 2/13. Please reach back out to our customer service team if you have any questions or concerns regarding your refund.

Posted 1 year ago

“Package never arrived. Waited 30 days and was told nothing they could do but refund me my $. Total BS.”

Helpful Report

Posted 1 year ago

Thank you for informing us about your experience with Miniature Market, Rhett. We're sorry you encountered complications; we take your feedback seriously. We are very sorry for the inconvenience that you faced. We try to provide replacements to the best of our ability, as we want our customers to get the product they paid for. However, there are circumstances where the items are no longer available, and we would be unable to provide that. The customer may also prefer a refund instead of waiting for another package to arrive, in which case we will submit for a refund to be provided back to the original form of payment as quickly as possible. Once again, we apologize for any inconvenience this has caused.

Posted 1 year ago

“I received a copy of SOS Titanic instead of the copy of Woodcraft I paid for. Woodcraft is now sold out so my copy was sold out from under me I suppose.”

Helpful Report

Posted 1 year ago

“Still haven't received my book and I have not gotten a response to my email as to why in never arrived.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We're sorry to hear that your order was not delivered, and you haven't heard from our customer service team. Your information was forwarded to them, so you should be hearing from them shortly. We apologize for the delay and hope we can resolve your issue soon. Thank you for for choosing Miniature Market!

Posted 1 year ago

“Never got my product. Nothing to review. Don't trust this store!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review, Theresa. We're sorry to hear that your order never arrived. There may have been some issues with the shipping company at that time, however, our customer service team would be more than happy to help you with a replacement or a refund. You can reach out to them via email (support@miniaturemarket.com) or phone (877-326-4429), and they will be happy to advise you on how to proceed. Thank you again for shopping with us!

Posted 1 year ago

Miniature Market is rated 4.9 based on 32,672 reviews