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Miniature Market Reviews

4.9 Rating 32,921 Reviews

98 %

of reviewers recommend Miniature Market

Company Reviews

Product Reviews

4.9

Based on 32,921 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Miniature Market:

The one stop shop for every gamer. We have everything from board games, to minis, Magic, and more!

Visit Website

Phone:

877-326-4429

Email:

support@miniaturemarket.com

Miniature Market 5 star review on 1st May 2024

Miniature Market 4 star review on 1st May 2024

Miniature Market 5 star review on 30th April 2024

Miniature Market 5 star review on 30th April 2024

Miniature Market 5 star review on 30th April 2024

Miniature Market 4 star review on 8th April 2024

Miniature Market 5 star review on 8th April 2024

2798

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took 10 days to box and ship 3 small bottles of the exact same color paint. Sent an email questioning the delay on the 9th day, after attempting patience. I never heard anything back until a couple days later, after it had finally shipped. When the box finally arrived, it was massive compared to the 3 small bottles. Makes one wonder if shipping costs would be lower with smarter packaging. Oh and these paints were needed for a commission job too. Glad a friend had a bottle so I did not have to delay my client. Bad experience for me, most likely won’t shop again unless desperate for my needs. The customer service does get a 3-4 star from me because once someone did respond, the response was very professional and explained about the warehouse move. Clicking “over a week” for the company response. Though it was actually a couple days until a response. Emailed on the 29th. Response came on the 1st.”

Miniature Market 1 star review on 15th October 2022

Miniature Market 1 star review on 15th October 2022

Posted 1 year ago

“My honest opinion is that I don’t want to be solicited for opinions”

Posted 1 year ago

“Forgot to put in the discount code for the items I ordered and there customer service refused to help me.”

Posted 1 year ago

“Not only is it the same price as the PAINTED new Baphomet but they didn’t even did me the courtesy of removing the extra pieces from the printing.”

Posted 1 year ago

“The incompetence of this company is baffling. First things first, it took them over 50 days to ship my order and only after I consistently contacted customer service. Imagine those poor quiet saps waiting 60+ days. Second, one of my items was canceled/refunded. Why did they take my money for something they didn’t have in stock? The item was clearly in stock when I placed my order, so why didn’t they reserve my item? Third, the box that my order came in was in such a sad state. Don’t go blaming the shipping company for this one as the single piece of tape wrapped around my box was so crooked and unaligned that the cardboard flaps were held together through sheer willpower. Fourth, one item in my order had a bashed in corner. Luckily, only one item came damaged but why was this item damaged when it was packed near the center of the box? I’m not saying I was shipped a damaged product but I have to wonder. Now, the classic excuse Miniature Market keeps giving is that they are going through a warehouse move. I understand these things take time but a two months delay is way too much. Sorry Little Suzy I couldn’t get that game you wanted for your birthday, Miniature Market is having a warehouse move but please understand, they need to grow too! Sorry Timmy, we couldn’t play that game before you had to head out to basic training, Miniature Market is doing a warehouse move but hey, when you get back they will have twice the space and serve you better in the future! I guess I’m just bitter that I didn’t get that apology email with the coupon code they sent out but I guess I wouldn’t be needing it anyway. Miniature Market needs to work on improving their logistics instead of slapping the band aid of good customer service over it and expecting people to be satisfied.”

Posted 1 year ago

“Ordered sometime August, its about to be Mid-October and I still haven't received my order!”

Posted 1 year ago

“The mini is cool but it took over 6 months to receive it. I am no longer playing the campaign for which I bought the minis. So I am really disappointed. I don’t understand how that is an appropriate amount of time to wait for a purchase.”

Posted 1 year ago

“Ordered this product on August 24th and still have not received it. I will not order from this company again. Terrible customer service.”

Posted 1 year ago

“Took over 30 days to get the product I paid for. I know they posted a message but it mentioned a ten day delay in shipping, NOT 30+!”

Posted 1 year ago

“Miniature Market put my order on hold while they migrated their warehouse then they told me they were out of stock of the item. I was heavily disappointed, and their customer service was less than satisfactory.”

Posted 1 year ago

“Miniature Market is my go to online game store.”

Posted 1 year ago

“I got the wrong order and they sold mines to someone else and they were sold out so I didn’t get it”

Posted 1 year ago

“I waited a long time after making my order and getting the initial email confirmation from miniature market. In the email, I was told I would get an updated tracking number from the carrier, which never arrived. After waiting several weeks, I contacted support, and they had me wait a few more weeks (I think overall I waited almost two months) and then the order was cancelled and I was refunded (was offered that they resend the minis, but many were no longer in stock, so that didn't help). I also contacted the carrier again afterwards, but they informed me they never got the item from Miniature market. All in all, I didn't lose out on my money, but wasted 2 months waiting for Items I wanted and I'm still not sure who dropped the ball and I lost out on the sale and minis I wanted due to this.”

Posted 1 year ago

Thank you for taking the time to leave a review, Uri. We're sorry to hear that your package was not delivered successfully. While it can take up to 120 for an order to travel internationally, it usually has some sort of tracking within that time frame. We apologize for the inconvenience losing out on these minis has caused. It was an uncommon instance, and we’ll do better in the future. Please feel free to reach out to our customer service team, via email (support@miniaturemarket.com) or phone (877-326-4429), with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Posted 1 year ago

“Never received the item, there was some kind of delay or the vendor couldn't get it”

Posted 1 year ago

“I continue to get junk mail asking me to review items that I have no interest in reviewing.”

Posted 1 year ago

Thank you for taking the time to leave a review. You should only be receiving emails to review items you have purchased from us. However, if you are receiving more than normal, please reach out to us via email (support@miniaturemarket.com) or phone (877-326-4429) so that we can take a look into this issue further. Thank you again for your feedback.

Posted 1 year ago

“I'd love to write a review for this product but I purchased it a month ago and I still havent received it. I'd love to tell you mini market understood and sent a replacement right out but they have not. Their CS insists I continue to wait.”

Posted 2 years ago

Thank you for taking the time to leave us a review, Donnie. We're sorry to hear that your package has not yet been delivered. We have reached out to our Customer Service team regarding this issue, and they should be able to assist you with a replacement. You should hear back from them within 1-2 business days. Please feel free to reach back out to us if you need any further assistance.

Posted 2 years ago

“Tell u how it is when I get it….been over 2 weeks and haven’t received it”

Posted 2 years ago

Thank you for taking the time to leave a review, Bradley. Even when shipping with the USPS, it should not normally take that long for your package to arrive. Please reach out to our customer service department via email (support@miniaturemarket.com) or phone (877-326-4429), and they will be able to advise you on how to proceed.

Posted 2 years ago

“I have not received an item.”

Posted 2 years ago

Thank you for taking the time to leave a review, Milton! We're sorry to hear that your order has not yet arrived. Please reach out to our Customer Service team via email (support@miniaturemarket.com) or phone (877-326-4429) at your earliest convenience so that we can assist you.

Posted 2 years ago

“Pre orders take forever to get to you. Buy them somewhere else”

Posted 2 years ago

Thank you for taking the time to leave a review, Bart! We're sorry to hear that your preordered item was delayed. Please note, release date information is always tentative and subject to change at any time. However, please contact our customer service team via email (support@miniaturemarket.com) or phone (877-326-4429) with any additional feedback or suggestions regarding your experience. Thank you again for shopping with Miniature Market!

Posted 2 years ago

“i don’t even receive my game which I order 4 months ago, and you asking for my review ?!”

Posted 2 years ago

Thank you for sharing your feedback. We’re sorry to hear that your order was lost in transit. We see that you have already reached out to our Customer Service department regarding this issue, and we apologize for the inconvenience. Please let us know if there is anything else we can assist you with, and thank you for supporting MM.

Posted 2 years ago

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Miniature Market is rated 4.9 based on 32,921 reviews