I waited a long time after making my order and getting the initial email confirmation from miniature market. In the email, I was told I would get an updated tracking number from the carrier, which never arrived. After waiting several weeks, I contacted support, and they had me wait a few more weeks (I think overall I waited almost two months) and then the order was cancelled and I was refunded (was offered that they resend the minis, but many were no longer in stock, so that didn't help). I also contacted the carrier again afterwards, but they informed me they never got the item from Miniature market. All in all, I didn't lose out on my money, but wasted 2 months waiting for Items I wanted and I'm still not sure who dropped the ball and I lost out on the sale and minis I wanted due to this.