Miniature Market Reviews

Name: Miniature Market
Address: 4690 Tradeport Industrial Ct. Suite 900, Hazelwood, Missouri
Rating: 4.86

4.9 Rating 34,042 Reviews

98 %

of reviewers recommend Miniature Market

4.9

Based on 34,042 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Miniature Market:

The one stop shop for every gamer. We have everything from board games, to minis, Magic, and more!

Visit Website

Phone:

877-326-4429

Email:

support@miniaturemarket.com

Miniature Market 5 star review on 26th July 2024

527

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered this 1 game on 8/18. Received 9/5 in a box quadruple the size needed for this tiny game. Abysmal shipping service and wasteful packaging.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave a review, Jason. We apologize for the poor experience with our service as we regretfully did get behind with processing while our warehouse completed a full inventory. As for the packaging, we appreciate you letting us know and have informed the warehouse so they can look into this further and review our packing processes.

Posted 10 months ago

“I ordered Azul gift wrapped for my nephew's birthday - when the package arrived it contained Gloomhaven instead. When I reached out about this they sent a UPS label for us to return, along with a message saying that we need to reach out once sent so they could ship us Azul. So basically holding the game that I already bought hostage until they received the game they sent out by mistake. Went along with it and responded the next day when Gloomhaven was in the mail. No response for 2 weeks. I followed up at that point and nothing again for several days. I finally threatened to do a chargeback on my card unless refunded which got a response in less than 24 hours. Do yourself a huge favor and purchase your games elsewhere”

Helpful Report

Posted 11 months ago

Dear John, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Please feel free to reach out to our customer service team via email (support@miniaturemarket.com) or phone (877-326-4429), with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Posted 10 months ago

“Not a great experience the product that I received was already open. They did give me a small reimbursement but not a lot.”

Helpful Report

Posted 11 months ago

“I would love to write a review...but, even though I received a shipping confirmation on the order, it was canceled afterward with a notification that the item was out of stock. This was a pre-order item I waited weeks for, so I feel this never should have happened.”

Helpful Report

Posted 11 months ago

“I sent MM an email following their promotional email advocating games specifically created by homosexuals/on homosexual topics, at about the same time I placed this order. I suggested that they consider what they were doing pushing this homosexual agenda. The response I received wasn't even a full sentence. Three words...."celebrating pride month". I've been purchasing games for many years spending thousands with MM. Have always received good service and good prices. However those things will not allow me to compromise on basic values such as protecting children from their sexualization, genital mutilation of children (under the name of pride), and pushing an abominable agenda that is extremely offensive to many who are still awake. I'm sorry MM has taken this turn and hope they quickly turn away from it. Until then, I will no longer be purchasing any products from MM.”

Helpful Report

Posted 1 year ago

“Boring base set, and want to throw this in the trash. How can any company charge so much for so little?”

Helpful Report

Posted 1 year ago

“The order took ages to get here to a point the reason for me ordering these items passed ... i wanted to get my money back but couldn't because it was still tagged as on the way ... so i had to order some of these things off Amazon to get them in time for when i needed... after a long time i got this order from you (i forgot about it to be honest, and had no use of double of the same product so i had to sell it 2nd hand...your shipping is taking a gamble one time its ok one time its really bad”

Helpful Report

Posted 1 year ago

“Came in bent with the way it was packaged loosely in the shipping box.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review, Andrew. We're sorry to hear that your item was received damaged. We want our customers to receive their products in the best possible condition. Please contact our customer service team via email (support@miniaturemarket.com) or phone (877-326-4429), and they will be happy to advise you on how to proceed. Thank you again for shopping with us!

Posted 1 year ago

“My biggest gripe is that even though I preordered this item, becuase I pre-ordered a different item and that item got delayed apparently my pre-order of this item was sold and by the time my other item was ready I was no longer able to get this item. Pre-orders not being pre-orders is a little disappointing, but I guess I just have to get the item from ultra pro directly instead.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review, Matt. We apologize that one of the items that you preordered was not delivered as it was out of stock by the time your order was able to release. We are working to improve our inventory processes so that we can avoid these errors in the future. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via email (support@miniaturemarket.com) or phone (877-326-4429). Thank you for choosing Miniature Market!

Posted 1 year ago

“Received this one but an order from match 27th with preorder x force that comes out on april 5th from UDE has not been send (we are may 19th)... I have no news from your client support and i am not the only one as i see on facebook ... i know that your m&a by asmodée cause you problems but communicate by god sake ...have a good day !”

Helpful Report

Posted 1 year ago

“Earth came to me damaged and it took more than 7 business days to hear anything from customer service. Can’t say I’m impressed.”

Helpful Report

Posted 1 year ago

Thank you for your review. I’m sorry to hear you had a frustrating experience with contacting us. Our customer service team was behind, but we are now on track to have better response times in the future.

Posted 1 year ago

“The miniature I ordered came missing one of its heads. I informed the Miniature Market of this fact (with picture included of the missing head) and as of 10 days later I have heard nothing back from them. Their customer phone line is apparently not answering calls at this time as well. Disappointed all around.”

Miniature Market 1 star review on 9th May 2023

Helpful Report

Posted 1 year ago

We're sorry to hear your item was received damaged. It looks like a member of our customer service team has reached out to resolve the issue. We are working on improving response times, and hope to be faster in the future. Thank you for shopping with us.

Posted 1 year ago

“I never received this order. Thanks”

Helpful Report

Posted 1 year ago

Thank you for your review. I’m sorry to hear you had a frustrating experience with shipping. It looks like you've been in contact with our customer service team to resolve the issue. We appreciate you bringing this to our attention, and will strive to do better in the future.

Posted 1 year ago

“Product was fine after it was delivered 3 weeks past it's expected arrival. I'd still be waiting for my order if I hadn't reached out to the Manchester office and spoken with someone directly. My order was intended for an Easter gift but given the lateness of its arrival that didn't happen. I can't say that this is the type of site I'd use again, nor recommend to my friends, or use to purchase materials for the game club that I sponsor, especially if the only compensation for late arrivals is an email saying "sorry for the delay, looks like someone else took care of your order". Is this the best MM can do?”

Helpful Report

Posted 1 year ago

We’re sorry you had a frustrating experience with us, but are glad someone from the Manchester store was able to assist you. We are catching up on shipping times and are making improvements to prevent long delays in the future.

Posted 1 year ago

“Item was not delivered. Tracking said it was returned to MO. Tried to call customer support and message said there was no longer phone support. Sent an email asking for a refund and am waiting for a response after several days.”

Helpful Report

Posted 1 year ago

We're sorry for this frustrating experience. A member of our customer service team should be reaching out to you with a resolution soon.

Posted 1 year ago

“So far after 8 days of emailing them with a problem, I have gotten nothing from them. I finally decided to email again, maybe a human will respond at some point. My Village Big Box was missing the #2 meeples and instead had 2 bags of #3 meeples. If the #2 meeples had the same number as the #3 meeples in the game, I would have probably solved the problem with a magic marker and been less than happy with my purchase but since a magic market does not solve the problem I would like the #2 meeples.”

Miniature Market 1 star review on 27th April 2023

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention. Replacement pieces are being prepared now for shipping. We’re sorry you had a disappointing experience with our customer service. We’re taking steps to improve response times, and will do better in the future.

Posted 1 year ago

“They literally did not ship me an item I paid for and then still charged me for it. I had to contact them to be reimbursed. They said they didn’t ship the item because it was out of stock. It showed in stock when I purchased and even now still shows in stock. I I kid t have been upset if they just said something before shipping the order, but they didn’t. They shipped the order without the item and still charged me for it. I’m not ordering from miniatures market again.”

Helpful Report

Posted 1 year ago

We're sorry to hear about your frustrating experience. We are working to make our shipping process smoother and will do better in the future.

Posted 1 year ago

“Never received the product in my shipment and have sent 2 emails in over a week with no reply. Very disappointing.”

Helpful Report

Posted 1 year ago

We’re sorry for the delayed response from customer service. We’re taking steps to improve response times, and will do better in the future.

Posted 1 year ago

“My pre-ordered copy of Whale Rider was delivered via UPS which forgot how to deliver via a PO box, despite delivering other packages that same week. Not the fault of Miniature Market, but when I informed them that the package was being returned to them, it took them days to respond. And then they told me my pre-ordered item was "out of stock" and could not be fulfilled. Very disapointing.”

Helpful Report

Posted 1 year ago

We’re sorry you had a frustrating experience with UPS and our customer service. We’re taking steps to improve response times, and will do better in the future.

Posted 1 year ago

“Customer service does not exist, phone line doesn't work, emails are not replied to, order did not even have a tracking number or any way to track it. This was my first and last order from Miniature Market.”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention. We’re sorry you had a disappointing experience with our customer service. We’re taking steps to improve response times, and will do better in the future.

Posted 1 year ago

Miniature Market is rated 4.9 based on 34,042 reviews