“I came across this website as someone on Instagram plugged it, and the clothes looked cute on the website. First off, the clothes look SO CHEAP when you receive them. The shipping takes WAY LONGER than advertised, and it comes in a flimsy bag. They will NOT cover returns even if the clothing arrives damaged or late. They WILL offer a refund on your shipping if you put in a LOT of time and effort, but only in the form of a store credit.. which, will be a faulty code. So, they'll be nice and offer you a new code, BUT, they'll NEVER send it, and turn around to say they NEVER offered it to you in the first place. In addition, they must teach their customer service agents to talk like middle-schoolers, because after talking with them in their "online chat", I always want to rip my hair out. I will absolutely NEVER purchase from this terrible store again, and I advise you all to do the same!”
“I have returned 2 dresses & I have only received the refund for one of my dress and each time I contacted Missguided I've been told that I've either already received the refund or it will take 4-10 days..weeks after I still have not received my refund for my 2nd dress and each time I'm getting fob off by Missguided.
The customer service was so poor and to top it all off I cannot get a straight answer to where my refund is or when I will receive it. I am so disappointed with the treatment by Misguided I never thought these things happen any more customer obviously don't come first. Policy and procedures needs to be looked at Missguided I've been so frustrated by your process.
Don't bother to shop there it may be at a reasonable price but not good for your mental health if anything goes wrong! You'll might go crazy trying to sort thing out with them! they are quick to take your money but not quick to refund or make things right when they go wrong. They are good at fobbing you off with email....also save yourself the stress don't bother”
“Ordered an item for next day delivery, waited and nothing arrived so I assumed that the item would come the following day and still nothing... it had'nt even left the warehouse. So I spoke to customer service and they said they we're "sorry" and would only send me a refund for the delivery and until my item arrived then sent a full refund, but it would only be issued but only when I sent the item back to them. Seemed like more hassle on my part.
Never got my item which was disappointing because it was for a friends party and had to compromise..
Won't shop here again and advise others not to either!!!”
“I am writing to complain about an issue with Online womans fashion at Missguided. I have contacted your customer services team with my complaint, but am dissatisfied with the response I've received so far.
I am writing to you to raise an issue about Online womans fashion at Missguided on 30th of may and June 6th, 2017.
I am not too sure where to start but first of all, I ordered an item 2 weeks ago to my address and also paid for next day delivery. The item number is 121068075. The item was given to yodel who apparently tried to deliver 3 times but couldn't get into the property. I took 3 days off work and lost out on 3 days pay to receive this item that never got delivered. I gave yodel special instructions which were the code for the back gate and even my contact number to call me if they could not get in, I did this via miss guided and via yodel directly, after not receiving my items I asked them to send it back and for a refund. I was so angry and I explained to a colleague that it made my anxiety worse. You claim to have refunded me and I am now waiting for the refund. Secondly, I decided to give miss guided another go and I ordered from you again, this time I chose the option to click and collect from a near store. order number 121190964, When I received my email it had my home address written as the delivery address and not the store I picked before paying for the items. I also changed my contact number and my old number was in the confirmation email. I am still waiting for my first refund and secondly, I am highly disappointed about the services I was given. I am not sure if I will receive my second items which I ordered today because your website did the wrong thing.
I emailed you regarding two situations I had one was for a situation which has already been refunded, secondly I placed an order yesterday and I asked for it to be click and collect and I chose an address which was not my home addrsss, when I received the confirmation email it had my home address on it. I then spoke to several of your colleagues who said once I recieve the email to say it's been dispatched I can change the delivery address, I even received an email from Ben from the complaints team saying he's sorry for the way I have been treated. I now go to my email to find another email telling me my item has been cancelled and I am being refunded. How is that practical? Why would you treat people like crap? The error was a system error and I was waiting for these items to get delivered. Honestly I am sick and tired of this treatment. My first order didn't find its way to me, now my second order is also having an issue in the space of two weeks. This is a poor company I don't think you should be open any longer.”
“I am writing to complain about an issue with Online womans fashion at Missguided. I have contacted your customer services team with my complaint, but am dissatisfied with the response I've received so far.
I am writing to you to raise an issue about Online womans fashion at Missguided on 30th of may and June 6th, 2017.
I am not too sure where to start but first of all, I ordered an item 2 weeks ago to my address and also paid for next day delivery. The item number is 121068075. The item was given to yodel who apparently tried to deliver 3 times but couldn't get into the property. I took 3 days off work and lost out on 3 days pay to receive this item that never got delivered. I gave yodel special instructions which were the code for the back gate and even my contact number to call me if they could not get in, I did this via miss guided and via yodel directly, after not receiving my items I asked them to send it back and for a refund. I was so angry and I explained to a colleague that it made my anxiety worse. You claim to have refunded me and I am now waiting for the refund. Secondly, I decided to give miss guided another go and I ordered from you again, this time I chose the option to click and collect from a near store. order number 121190964, When I received my email it had my home address written as the delivery address and not the store I picked before paying for the items. I also changed my contact number and my old number was in the confirmation email. I am still waiting for my first refund and secondly, I am highly disappointed about the services I was given. I am not sure if I will receive my second items which I ordered today because your website did the wrong thing.
I emailed you regarding two situations I had one was for a situation which has already been refunded, secondly I placed an order yesterday and I asked for it to be click and collect and I chose an address which was not my home addrsss, when I received the confirmation email it had my home address on it. I then spoke to several of your colleagues who said once I recieve the email to say it's been dispatched I can change the delivery address, I even received an email from Ben from the complaints team saying he's sorry for the way I have been treated. I now go to my email to find another email telling me my item has been cancelled and I am being refunded. How is that practical? Why would you treat people like ****? The error was a system error and I was waiting for these items to get delivered. Honestly I am sick and tired of this treatment. My first order didn't find its way to me, now my second order is also having an issue in the space of two weeks. This is a poor company I don't think you should be open any longer.”
“Always have really good offers on, as well as a very quick delivery. Items are usually true to picture but if not returns are very quick and simple and they have a number of ways to contact them with speedy replys.”
“I am not too sure where to start but first of all, I ordered an item 2 weeks ago to my address and also paid for next day delivery. The item number is 121068075. The item was given to yodel who apparently tried to deliver 3 times but couldn't get into the property. I took 3 days off work and lost out on 3 days pay to receive this item that never got delivered. I gave yodel special instructions which were the code for the back gate and even my contact number to call me if they could not get in, I did this via miss guided and via yodel directly, after not receiving my items I asked them to send it back and for a refund. I was so angry and I explained to a colleague that it made my anxiety worse. Secondly, I decided to give miss guided another go and I ordered from you again, this time I chose the option to click and collect from a near store. order number 121190964, When I received my email it had my home address written as the delivery address and not the store I picked before paying for the items. I also changed my contact number and my old number was in the confirmation email. I am still waiting for my first refund and secondly, I am highly disappointed about the services I was given. I am not sure if I will receive my second items which I ordered today because your website did the wrong thing.
I want my refund for my first item and I want my new items delivered this week to the correct click and correct address which I picked before I paid for the items.”
“Claiming that I stained the product when I haven't and it could of been from the previous buyer. The quality is average sometimes very poor will never shop again.”
“Bought a dress that was listed as £40 and it was such terrible quality. Sequins were falling off when I took it out of the bag. The sizing was inaccurate. The dress looked cheap. It was also extremely uncomfortable.
Postage took up until the last minute.”
“what didn't go wrong? long story short, I received defective merchandise, and had to pay over $30 to ship this back. When I contacted them about this--it took forever to get this situation explanation and proof over to the right people over there--finally I was connected with a manager and she credited me a site credit for the amount I paid to ship these items back plus a little extra for the inconvenience. When I tried to use this credit, it said that the code had already been used. Then I contacted them again to get a new code. This is when I learned that they keep absolutely NO record of previous chat conversations (which is hilarious as that is the only method of live customer service that they offer--as they do not offer phone service). So I had to recap everything, share photos again, and THANK GOD I copy and pasted my previous chat conversation into a word doc for my own records. I had to recap all thew photos I already sent, people who I talked to, what they had done and the previous code given. Then Jessica (customer service representative) said that they would never have given me a code for more than the amount that I paid--so then I had to prove that Emily (customer service manager) actually did just that. Finally, I was connected to Emily again and they sorted it out. So long story short--this website is ridiculously unorganized and if you have any issues with your order DO NOT expect to spend any less than a couple of hours trying to prove that you did in fact get defective merchandise, that you paid for return shipping even thought the merchandise was defective, and that you may have gotten a code that didnt work---all of which they will not know anything about or have any record of at all. Total waste of time and I will never shop here again.”
“If I could award a zero rating I would do so. Shockingly bad 'customer service' to the extent that it is non existent. Paid for next day delivery. Item not received. Company response = order and pay for next day delivery again, then pay to return the second item whenever they deem to send it and finally wait 20 working days for a refund. The clue is in the title..Missguided...you would have to be to order from them.”
“Usually love their clothes however, recently made a purchase and was sent the wrong skirts i alerted them of this and there was no resolve but to return them, so i reordered as i really wanted to get the right ones only to be sent the wrong ones again. Then finally told there out of stock”
