“I used to love Missguided, but lately I have found that the quality of their products has slipped. A lot of their dresses are made from cheap material and are practically seethrough. I also find that even if a product arrives in good condition, it doesn't tend to match the image on the site. For example, I ordered a top that was a baby pink colour, but the item I received was a dusty pink colour. It was still a nice top, but it wasn't what they were selling on the site. I also returned 2 items and they claimed they have not received them, even though I used tracked shipping so I know that they have. Standard of the site has dropped a lot in recent years.”
“Excellent. No fuss policy when needed to return an item. Always amazing products, only reason I have ever needed to return is either a sizing issue or simply not suited to the product.”
“I ordered a black Lacey body suit which came with holes and rips in it. Another body suit I ordered had the press study sewn in wrong which h felt uncomfortable to wear. And the quality of the clothing is cheap in general. I will be returning the black body suit ASAP”
“So, I stopped ordering from Misguided due to their horrible customer service. A few days ago, I decided to order a dress from the company, optimistically hoping the service had improved. I am currently almost two weeks post-op from major surgery, so I felt comfortable ordering the item, knowing that if the item was not suitable, I would be able to use the Hermes collection option to return the parcel. When I received the item, it was evident that the item was not for me. I visited the Misguided site, to arrange for a collection. However, the system would not generate a collection time. I contacted Misguided via chat and chatted with Emma. Emma advised me that my item was not eligible for Hermes collection because it was delivered by Yodel. What?? For starters, as a customer, I do not have the choice as to which delivery company Misguided chooses to select to deliver my parcel, secondly, on the Misguided website, Hermes collection is offered as an option, it does not offer a disclaimer that the service is not available if the company decides to use Yodel to deliver parcels. I advised Emma of these concerns, and that I would be unable to travel to the Hermes shop due to my surgery. I further advised that I may be able to get a neighbour to travel to a drop off location at a corner shop maybe a minute away, but that was it. Emma advised that the closest Hermes shop was 8 mins away. I expressed my disgust with the false advertising on Misguided's website; I further explained that customers should not be inconvienced, due to Misguided's decision to stop using Royal mail as a return option and to selectively choose which parcels are eligible for Hermes collection. I requested to communicate with a supervisor. Emma asked me what solution I wanted; and I advised her that Misguided needed to generate the required paperwork for a Hermes collection or if I called for the collection of the parcel, Misguided should reimburse me. Despite my request for a supervisor, Emma immediately claimed that she spoke with her supervisor Sowdha, and was advised that they could not help me, and I would need to travel to a Hermes location. This response is totally unacceptable! The blatant disregard displayed tonight from Emma and Sowdha was totally improper. Misguided's website site provides false information relating to their return options for their customers. The verbiage on the website attempts to give the appearance of returns being hassle free and low risk for customers when in actuality the company wants to make the return process as complex and inconvenient as possible. I will never do business with this company again”
“I placed an order next day delivery it's been three days now and still haven't received my order so yes you're a shitty company I'm getting contact with you no telephone numbers and would need a bodybag complained about you is your shit”
“Literally some of the worst quality clothes you can buy. Supposedly new and unworn items are abundant in loose threads, with multiple items having visible rips in the fabric.
When observing the sale items it is immediately clear that most items are falling to pieces. Not remotely impressed - I can see why they stick mostly to online sales.”
“Their items rarely appear the same in person as they do in photos. Next day delivery is a SCAM, usually arrives even later than normal delivery. Will not be shopping here again.”
“Hi Emma, I've been to trying to return 3 pairs of truousers but I'm now past the 14 day cut off point! My daughter threw out the bag with any documents that showed my order number and I could not find anything on my emails- they seemed to have disappeared and can't find anytywhen I tried to log into my account. I have tried the chat service but lost connection. Is there anything I can do to return them and get a refund?”
“Ordered three items, only two turned up. I am size 8, one of the blouses looks size 12 too big for me yet it is labelled size 8. The trousers, I just don't have any words. Really disappointed.
The one star is that they delivered the day they said they would that is all.
Money wasted and I definitely will Never order from them again. Really disappointed ????”
