“I love the clothes they always have new stuff and something for everyone to choose from I honestly love shopping at missguided as the clothes are amazing quality and the deliveries arrive the next day for a great price, the clothes are really good for the price as well.”
“AWFUL customer service, possibly the worst customer service I've ever encountered... they will pretend they are addressing your problem, and pretend they have done as much as they can but actually they have done nothing about it, nor do they care. Even the delivery company Hermes that works with them admits they're useless with sorting out any problem or error.”
“They have really good sales and love the periodic free delivery offers as well as student discount. My packages always arrive on time and I find it really easy to make returns as the returns labels are always enclosed in the package. I also really love the random little surprises enclosed, like discount codes and samples of sweets.”
“I cannot recommend Missguided enough. Their range of clothing and styles suit anyone of any shape and their sizes are a perfect fit. Ordering is easy, and they often have discounts and offers on delivery which makes ordering so much easier!”
“Paid for next day delivery on Friday. .. it's Monday and still item, they forgot about it and said I'll have it in the next 48 hours but won't refund the next day delivery. ..the worst company ever ...thieves”
“I ordered a dress from Missguided which upon arrival wasnt the colour I had wanted. I returned the item promptly without even trying the dress on to then recieve an email from Missguided advising there were marks on the dress and they would not accept a refund. The dress was returned to me with dirty black marks all over the front, I am furious about this as there is no way those marks were on the dress when I returned it, given that I didnt even try it on and the marks are black. I have emailed Missguided with no response and am extremely unhappy with the service and will not be ordering anything in the future. I am now left with a dress I dont want full of black marks which I believe looks like it has been dropped on a dirty warehouse floor!”
“Made an order and paid for next day delivery as I needed items for a sudden event the next day.
Waited in all day for the driver but no one came. Eventually I get an email at night saying they've just attempted to deliver but no one was in. I was in absolute shock. I have security cameras in my house thank god that clearly shows no one came at all. Driver clearly just lied and couldn't be bothered to deliver to my house, or just simply ran out of time!!!!!
I call Misguided to tell them and they say that I will now have wait in again all day the next day........ so I bregudgingly do this. The driver then turns up late evening, doesn't even ring the doorbell & throws the parcel in my porch (as seen on camera).
I open said parcel and guess what..... they've sent me the wrong item.
Call them up again, and they tell me that I now have the responsibility to return this back to them if I want to get the correct item, even though this was THEIR mistake. They refused to arrange a collection of their wrong item. Why should I have to waste my time and petrol sending the item back due to their mistake?
Absolutely shambolic service from start to finish.
Will never buy anything off them ever again and will be sure to tell everyone I know and work with not to bother either.
The stress they cause just isn't worth it. Clothes are cheap looking and crap too!!!”
