“Placed an order on black Friday for a dress 50% off, checking on my trackinv number the carrier had not received it although misguided told me it was definitely dispatched and to wait 48 hours more! Then received an email to say I'm being refund That the item is out of stock, even though i was told it was DEFINITELY dispatched. The product was still on the website and told it was now in stock that I could reorder, (this was the same day I received my refund email) of xourse this time not 50% off...reordered as the honoured 50% after I had to ask and carrier yet again has not received it 2 days after order placed...told to wait 48hours again....worst customer service ever. Constantly just pawn you off to wait another 24-48hours rather than give honest answers. Will not shop again...now I'm left without a dress for my Christmas party.”
“Really bad!! made 2 orders, one got lost in transit and the other one came without an item. They just refunded the order without sending me the items back coz they are out of stock! This company is a joke!
Spoke to Jacqueline using live chat not helpful at all.”
“I have received a faulty shipment and reached out to them many times with no help. extremely disappointed and will not return to buy anything until i am helped.”
“I received a faulty item in the mail (a shirt that had a hole in it), so I ordered another soon after and returned the other. Now the new package is lost/stuck in customs and Missguided Customer Service is running me in circles instead of issuing a resolve to the problem. I need the package early next week for an event! An appropriate solution would be issuing me a refund and reordering my item with overnighted shipping as a courtesy. Absolutely horrible. I understand that this is a web-based company but it's ridiculous to me that there are no phone operations with the company. Also need more staff to answer emails and DMs. Do better Missguided. I just want my package.”
“Never recieved my parcel and when I complained I was only given the choice of a credit note or replacement but they refused to give me a refund. After accepting the credit note I was informed that it can’t be used with any offers or promo codes making it useless to me as I already find there website overpriced rubbish.”
“This company has the worst customer service ever! They trick people by always having products shown in stock on their website, when really it's out of stock. This has happened to me twice and they only email me to say it's out if stock after I email them to ask why the product hasn't been delivered yet. Well whoever is thinking to buy from this company, I'll really say to think twice before you buy, cause I've always had bad experiences with them!”
“I am so unimpressed by this company at the moment. I normally love this website, I get all my clothes from there but this time it was Very different. So I had ordered during the Black Friday sales and found a beautiful dress which dropped from £120 to £60 but what misguided neglected to tell me via email or through even a text ( yeah they text me because I got a random text from kourtney chatting about her new collection which I really wasn’t here for by the way) is that my order was sent back because the website was showing the wrong information and didn’t display the fact that it was sold out, which has now left me only a few day before my 21st birthday without a dress! I am incredibly angry and they really need to work on their communication because in those days in which I waited for my dress I could have been actively out looking for a new one!”
“The second time now i have ordered an item and a cheap remotely similar product has arrived in its place. . . The items have the same product number on but are defiantly not the same! Advice given. . . Return for a refund. I just want the item i ordered :( will check back to see if the misleading picture has been removed once i receive my refund. Dont want other people to be as disappointed as i am.”
“Slow response! They under delivered based on the fact they stated through the chat they will get back to me within 1 hour. But it took them a minimum of 4 hours. Very disappointed. Other online stores such Boohoo and Very are MUCH better! Such a shame I wasted my time. If I could give half a star I would.”
“out of stock of what i ordered sent something different put same product code on invoice i now have to return and wait minimum 14 days for refund ! disgusting! will not bother again they took my money whilst being unable to supply then tried to palm me off with something else !”
“Probably the slowest, most difficult and most frustrating customer service around at the moment. Very, very poor. They take a week to answer any message and constantly ask you the same thing - clearly designed to make you give up.
Dreadful. Avoid.”
“Placed an order
Wasn't pleased with some items so returned them
Didn't receive any credit for some of the items so messaged them eventually, after waiting to see if i'd get any communications from them as they do say allow some time.
Still didn't hear back so i contacted them.
They refused to give me back my money but offered a credit note. I accepted it as i would lose my money otherwise, but the code was useless!!
It wouldn't work!!!! messaged them severally, they all use the same troubleshooting process like robots!! Even after telling the next rep that the previous rep had me do the same thing!
And the funniest thing, their response was always, it's working on our end so it should be fine at your end. really?? misguided, really?? and you call that customer service?? it's November now, i'm still £60 short and have no items to show for it.
Today 22/11/2017, they are STILL refusing to sort this out and are also refusing to provide details of their governing body.”
“Placed an order
Wasn't pleased with some items so returned them
Didn't receive any credit for some of the items so messaged them eventually, after waiting to see if i'd get any communications from them as they do say allow some time.
Still didn't hear back so i contacted them.
They refused to give me back my money but offered a credit note. I accepted it as i would lose my money otherwise, but the code was useless!!
It wouldn't work!!!! messaged them severally, they all use the same troubleshooting process like robots!! Even after telling the next rep that the previous rep had me do the same thing!
And the funniest thing, their response was always, it's working on our end so it should be fine at your end. really?? misguided, really?? and you call that customer service?? it's November now, i'm still £60 short and have no items to show for it.
Today 22/11/2017, they are STILL refusing to sort this out and are also refusing to provide details of their governing body.”
“I have only ever returned items to Missguided three times, once earlier this year and the second and thrid time was last month, i returned two packages at the exact same time to the exact same address, as provided by Missguided. All three times my returns have "gone missing"! ???!!! I didnt follow up with the first package because i forgot about it, but I wont let it go this time. There is ZERO customer support, i have tried contact them on the live chat and facebook and to say they were absolutely useless is an understatement. I dont know how they can get away with this. My next move is to report this company to all the consumer rights watchdogs and I would urge others to do the same. Its not fair, they are clearly keeping customers money wrongfully on the basis of returns "going missing", in my eyes this is a form of THEFT!”
“Failed to let me know that item was out of stock.
Only after pestering them did they admit it was not available.
Then they tell me it will take two weeks to refund me, ridiculous. Don't risk your time and money.”
“Worst company, you place an order then receive an email to confirm order and product on its way ... but nothing arrives you contact the company with a live chat feed.. to be told the product wasn’t sent they offered to reorder it or refund, of course reorder.. to be told it will be with you in the next 19 days. Ok great then received a email of a refund the product out of stock ... but they don’t refund you in full I paid for next day delivery so I want that back as well. Will never use this company again”
“Their customer service is terrible.
I oredered two items. One was out of stock and I've been refunded.
The one that got shipped got lost on the way. Wrote them an email explaining and they said I have already been refunded. Told them only for an item that was out of stock.
It took 15 emails and I still haven't been refunded for an lost parcel. They said I will be refunded for a top, I had to ask them to refund me for delivery too. Refund should be on my acc in 48h. Nope. Contacted them again and they said if I can send a copy of proof from post office (???).
Then went on a web site chat, explained again... now I am waiting for my money, see how this goes.
Never again. You have to explain 20 times that your order was lost in transit.”
“Placed an order with misguided and decided to have click and collect delivery to my local supermarket only took 2 days for delivery was available to collect a day early and the clothes are fantastic excellent value for money”
