Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.42

4.4 Rating 5,276 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,276 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 15th April 2025

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“poor product , kept peeling off phone refused refund. poor customer service”

Helpful Report

Hello, We are extremely sorry to hear that we have disappointed you. We pride ourselves on providing amazing customer service and would like to make it up to you. What can we do to correct the situation?

“I've never seen a screen protector like this. Very floppy and stretchy making it very difficult to apply it uniformly. The spray they have you spray on the cover creates a nice foam with tiny pockets of foam that flatten out and are nearly impossible to squeegy out before it starts setting up. I spent 30 minutes trying to squeegy out the air bubbles before I gave up. I was spraying the solution on the squeegy as instructed, but I was applying so much force at the end to try and get the air bubbles out that it actually marred the surface, since the protector stretches slightly as you are squeegying it. Also the fluid gets into microphone holes very easily, and the instructions that say to dab it with a q-tip are nonsense. Capilary action sucks the fluid into the device instantly.”

Helpful Report

“My wife purchased a screen protector & a decorative rear cover for her iphone 7 from mobile outfitters White Rose shopping center Leeds. The guy who served her was named Joseph and was of foreign extraction, early twenties, thin build and mousey brown hair. He was all over her like a rash when she was laying out £50 for these items. The day after the decorative backing was already peeling off. We went back the next day and sure enough they replaced the backing. My wife was also told that if the protective front cover needed replacing the cost would be £12. A few days later my wife flew out of the UK to visit her family, whilst out there once again the backing started to peel off, then a few days more the protective front cover took on an orange peel effect, this made the digits on her phone unreadable. Our daughter suffers from a rare medical condition, so my wife needed to phone her on a daily basis to make sure she was OK. The protective screen cover had to be removed to enable my wife to see the digits on her phone allowing her to phone our daughter. Upon her return to the UK we once again returned to the White Rose shopping center Leeds and complained. Now the all over my wife like a rash took a different stance, first of all saying that because my wife no longer had the defective screen cover the charge would be £28. He was rude bordering on abusive towards my wife and they point blank refused to try to resolve the matter.They even phoned the stand owner, who would not permit an FOC replacement. I contacted their HQ in the USA and got in touch with a lady called Janice. The punch line to this is that today we received a new screen protector and Two decorative backings for my wife's phone. The outlet at the White Rose were asked if they would now do the required work if we supplied the protector and backing.NO was the response.I will do this work myself. I do find it rather a coincidence that someone called Joseph Balfego has put a 5* review on their site, don't you think that's a little strange ??? DO YOURSELF A FAVOUR, STAY WELL AWAY FROM THIS OUTLET.”

Helpful Report

“They charged me £45. Jan 11th 2017 . I was assured l could change full body protection at any time , any amount of times , any col . Also renew screen scratch protection any time . Life long cover . For £7 each time .Just been this evening , 26th May 2017 They say now l can only have same col and style replaced . Assistant Nada who told me this must have given me wrong in Jan . It is a con ??? I only paid all that money , as l thought l could have a different casing each time . Con , con ,con .”

Helpful Report

“Hi This is the 3rd Time that I have had t have my Fusion Clear Coat Screen and Bumper replaced. It keeps discolouring quite badly and as I have a white phone looks dreadful. And this was not cheep do do £65. The first time it happened was after a couple of weeks so paid £7.50 to have it re done them again that item the lad on the counter said that it had been wrongly installed it has now happened again so it cannot be just the way it is applied as 3 different people have not done it. Very Poor quality I would not recommend until they solve this issue. I have spoken to their CEO about this issue he suggested that I upgrade to another one so that it coves to the edges but would cost me another £50 on top of the amount that I have paid out for the original product + the extra costs to have other replacement ones put on. Sad as it is a good product otherwise Carole Durham”

Helpful Report

Hi Carole, We are extremely sorry to hear that we have disappointed you. We pride ourselves on providing amazing customer service and would like to make it up to you. What can we do to correct the situation?

“Had my iphone7 and I watch 2 done been back 3 times now for them to replace them the watch keeps peeling at the underside corners first time I scuffed the iPhone screen protector second time it peeled at the bottom corner whilst I was away working so peeled it off as it looked awful but did not keep it now the warranty is valid 😳 I paid £75 to have both my watch and phone covered since then I have paid a extra £21 to keep recovering them as it's peeled life time warranty I don't think so very disappointed with this I would not have it done again”

Helpful Report

“Paid £35 for front protector to take case came off been back 4 time with it won't give refund waste of money can get same protector cut out for £3 off the net will not recommend rip off.”

Helpful Report

Hi Paul, We are extremely sorry to hear that we have disappointed you. We pride ourselves on providing amazing customer service and would like to make it up to you. What can we do to correct the situation?

“Bubbles still on the screen after two days. Told this would disappear but it never. Since removed and reapplied myself after a few attempts much better result and looks smoother. Edges quickly come away and gather fluff. Expensive for a very poor product and wouldn't recommend.”

Helpful Report

“Clear coat is providing poor quality of material...”

Helpful Report

“Random email soliciting me to leave a review to save 20%... um, okay. Here's my review... I don't think it's cool to get random emails soliciting a review for a product I don't even remember buying. Thanks.”

Helpful Report

“Daughter had it fitted to Samsung S7 in December and had to take it back within a week due to bubbles and the front started to peel off. The front cover was not replaced but stuck down again. Now less that 2 months later the front is peeling off and the corner of the phone is damaged after she dropped it; this product failed to live up to its claims. Not only that they've tried to blame the front peeling off on the fact she dropped it. Avoid at all costs, not worth the excessive price.”

Helpful Report

“No protection from this product. Luckily apple replaced the phone under apple care (great customer service) but mobile outfitters refused to replace the screen protector under their "lifetime warranty" First they misled me into stating that this product would work well with after market cases ( it doesn't and I tried several) and then they refused to replace the screen which would have cost them all of $15. Terrible customer service and relations. I would avoid this product at all costs and suggest you look elsewhere. Your phone is worth a lot of money. If a company refuses to stand by their product, I would not ever trust my phone with them.”

Helpful Report

Hi, We are extremely sorry to hear that we have disappointed you. We pride ourselves on providing amazing customer service and would like to make it up to you. What can we do to correct the situation? Again, I apologize for the inconvenience. We're looking forward to hearing from you.

“Fitted at Livingstone shopping centre and after 2 days bubbled and lifted at the corner. Going back today to see what they are going to do. Warranty say they will sort it within 2 weeks there after it will cost £7. Most expensive screen protector I have ever purchased and lasted 2 days very disappointed.”

Helpful Report

Hi Gill, We are so sorry about your experience at the Mobile Outfitters kiosk in the Livingstone shopping centre.??We pride ourselves on great products and customer service, and would like to make this up to you. What can we do assuage your disappointment? Again, we apologize for the inconvenience. We look forward to hearing from you.

“If I could I would put a minus star rating. Had an I phone 5 covered on Sunday at the white rose shopping centre Leeds. That same day I noticed the plastic cover coming off the edges. Went back to the kiosk to complain. What a waist of time. The young girl offered to stick it back. I asked for a refund which was refused and the terms pointed out on their product leaflet, which is only given after purchase They are not on display round the stall. Keep well away from this product and company it is a rip off.”

Helpful Report

“Product started to bubble in multiple locations and was showing significant scratches and divuts in the film 3 to 4 days after placement. Not durable at all. Would not give zero stars if i could.. went back 9 days after placement and they wanted $15 to replace. Don't waste your money here. Placed on samsung edge.”

Helpful Report

“New phone fitted with fusion screen protector and clear coat on remainder of iPhone. 3 weeks later fusion screen protector is bubbling and peeling off. Took it back and told I was obviously picking at it and then told I've dropped and that is why it is coming off. Not a single scratch on phone and why would I spend £50 to peel the protection off. Told they are doing me a favour by charging to fit a new fusion protector. Told to look it up in dictionary difference of what the warranty they provide (lifetime) and guarantee 2 weeks. Don't waste your money when they say lifetime because you still have to pay after 2 weeks.”

Helpful Report

“CINESATA SCHIFOSA! Ho comprato questa cinesata a 45 euro pensando che fosse roba buona e invece mi sono ritrovato una pellicola cinesata (con tutto il rispetto per le pellicole cinesi che sono di qualità indubbiamente migliore di questa robaccia).... questa pellicola è ciarpame puro, dopo 2 mesi dall'acquisto fa delle bolle (effetto varicella) che ovviamente non vanno via se non cambi la pellicola... ed ecco il bello: per cambiare la loro pellicola da 2 soldi "garantita a vita" dopo che si è rovinata da sola perchè è scadente al massimo, ti chiedono altri soldi, altri 5 euro. Ormai io mi sono fatto fregare, mi hanno fregato 50 euro, la prossima volta, prendo quelle dei cinesi che con 2 euro durano di più. Ho contattato il sito, dandoli il beneficio del dubbio, per chiedere se potessero sostituirmi la pellicola perche probabilmente difettosa, ma con grande professionalità mi hanno del tutto ignorato, forse preché sanno cosa stanno vendendo, bè, ora lo so anche io!”

Helpful Report

“I bought 2X clear coat for iphone 6s and samsung s7edge which were done in Leeds (70 GBP). 2 days later both came off and as I am traveling overseas could not take it back. 3 weeks later returned to another mobile outfitters who blatantly told me this is not his problem and should take it back to where I got it done otherwise will require to pay 12 gbp ( to put it back. Tweeted with the pictures of the products yet no response. Poor service & poor quality.”

Helpful Report

“Had both mine and my partners phones done at white rose centre. both peeled on bottom corners straight away. Returned to white rose to have them fixed within 14 day period where the customer service was terrible! Both phones where re done at a charge of £5 extra for a colour change on the back of a iPhone 6s and £10 extra charge on an iPhone 7. Within one day of them being re done they both started to peel. Went back the day later to be told they do not offer a refund and that all they could do is stick them back on, all the girl on the counter did was apply heat and stuck on. Peeled once again within a day Wouldn't recommend the product to anyone. Now left with the situation of having spent £100 on 2 products and no chance of a refund!!”

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“Product hasn't been delivered and my credit card has been billed already.”

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Mobile Outfitters is rated 4.4 based on 5,276 reviews