Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.42

“On Sunday 12 th November I visited braehead Glasgow and got my I phone 6 wrapped @ £35.00 that was absolutely fine we left it for 4.5 -5 hours before putting the cover on we flew out to lanzarote for two weeks we are here at the moment and the wrapping is coming off so I called from lanzarote as there is only 14 days come back we don't fly back until Sunday 26 th and touch down on the Monday which is 15 days so not amused as the 14 day guarantee doesn't cover even as we are out the ountry”

Helpful Report

We are so sorry about your experience at one of our Mobile Outfitters kiosks. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Had a full wrap and was told it would increase the protection of phone and screen from most drops. The phone fell off my lap onto a hard floor and the screen smashed to pieces- in no way has it protected the phone from only a 1 foot drop. In terms of how it is fitted to the phone and the look it's great and does prevent the screen being scratched but that's all.”

Helpful Report

We are so sorry about your experience at one of our Mobile Outfitters kiosks. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Terrible product. Began peeling after a couple of days. I sent a complaint email but they didn't reply for 3 weeks, meaning I could no longer get a free replacement. They are then demanding that I go into a store which is miles away and would cost me stupid amounts in transport. Don't use them...”

Helpful Report

We are so sorry about your experience at one of our Mobile Outfitters kiosks. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“I purchased the product on the 3rd September 2017 the following morning the product came off the first chance I had to return with the product was 9th September 2017 were I asked for a full refund of £55 under the consumer act 2015 because I feel the product was unfit for purpose only to be told I can't have a refund even though that's against the law. I have since sent several emails and even had a conversation with someone from clearcoat, I also have a couple of reply emails from them 1 saying they would be happy giving me a refund yet now they are ignoring all my correspondence to try and resolve this issue. I am more than happy to take this further if I need to even court if that's the only option I am left with. It's not about the money its the principle I no longer have the product on my phone and £55 worse off”

Helpful Report

We are so sorry about your experience at one of our Mobile Outfitters kiosks. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“We have had 2 phones done both have bubbled/started peeling within hours, both phones have been re-wrapped and both have started to peel off straight away. The attitude of the staff in Braehead is shocking I would never speak to a client in this manner. The product is simple not fit for purpose.”

Helpful Report

We are so sorry about your experience at one of our Mobile Outfitters kiosks. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Mobile Outfitters in Lenox Mall in Atlanta is a Fraud. They don't stand behind the wonderful Lifetime guarantee thats proudly promoted on Mobile Outfitters website. We've had nothing but a horrible experience. First, we were told to get the full wrap; within 48 hours it was peeling. Apparently the person who installed it did a shotty job. The second installation resulted in a broken screen on my phone after it was dropped. After discussing with The Atlanta (Lenox Mall location) they refused to honor heir warranty and instead gave me reasons why they couldn't and didn't stand behind their promise. #Fraud”

Helpful Report

We are so sorry about your experience at our Mobile Outfitters kiosk in Lenox Mall. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“""Started to bubble and peel after a few weeks on my Iwatch and iPhone . Went couldn't get back to Manchester arndale so had to swallow it and pay the £7 next time I was there . Well went back and they have gone . Paid a lot of money for this I feel like I've been robbed.”

Helpful Report

We are so sorry about your experience at one of our Mobile Outfitters kiosks. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Had my phone done this morning and peeling already within space of a couple of hours. Read bad reviews before I went and just thought it was a few fussy people. Wish I had listened because for the cost of £50 this product is absaloute dog s**t.”

Helpful Report

We are so sorry about your experience at one of our Mobile Outfitters kiosks. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“I just waste 45 pounds today I think. I was in Bullring Birmingham, there was a girl that she put the Clear Coat on my Samsung S8, she said it takes 30 min, I came after 30 min and she still working on my phone, I was waiting another 20 or 30 min and finally she said my phone is done. Well when I saw the phone a few bubbles, one at the back and a small one at the front, on the top edge where is the sim card slot it peeled off, I am not happy at all with the service, they are not professional, I don't know if I will go back if they refund me cause I don't want to keep this material on my phone, it start to peel off already and I just did this today...Waste of money... I am really feel bad and I will contact Trading Standards for false advertising...”

Helpful Report

We are so sorry about your experience at our Mobile Outfitters kiosk in Bullring, Birmingham. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Spent £70 on this. Doesn't even cover to the edge of the screen. Told by the stall it would make my phone 500 x stronger. Dropped phone and hey prest a smashed screen. Unsurprisingly on the bit they didn't cover properly. Have tried emailing and no response so will be going back to stall of Saturday and not leaving until I have a full refund and will tell every customer coming to the stall not to waste their money. Brand new phone that I didn't even get out of the box until I got to the stall now runined”

Helpful Report

We are so sorry about your experience at one of our Mobile Outfitters kiosks. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Total waste of money as useless customer service. Bought this product to protect my iPhone I dropped it from no more than 12 inches as it fell out my pocket while attending a car tyre screen broke. Took it back to Metro centre where I purchased it from and staff we laughing. Disgusting”

Helpful Report

We are so sorry about your experience at our Mobile Outfitters kiosk in the Metro Centre. We pride ourselves on great products and customer service, and would like to make it up to you. If there is anything we can do to correct the situation, please email us at help@moutfitters.com. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Worst product ever! At the stall and on the website you see a video showing a phone being dropped on the floor and it's fine. That's not true. I dropped my phone and the screen is smashed.if you want a screen protector buy one from your local phone shop and save £40. Have been told by the director Ram Datt I have to pay for my own screen Even though they show phones being dropped. Have reported to trading standards for false advertising .”

Helpful Report

Hi Mohammed, We are so sorry about your experience at one of our Mobile Outfitters kiosks. We pride ourselves on great products and customer service, and would like to make it up to you. If there is anything we can do to correct the situation, please email us at help@moutfitters.com. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Rubbish item and terrible customer service. Reported to trading standards.”

Helpful Report

“PLEASE DO NOT WASTE YOUR MONEY ON THIS COATING PRODUCT CAME OF TWICE IN SPACE OF ONE WEEK. I HAVE BEEN REFUSED A REFUND I HAVE MY RECEIPT LESS THAN TWO WEEKS AGO I WILL BE CONTACT TRADING STANDARDS”

Helpful Report

Hi Debbie, Please email us at help@moutfitters.com. We would be happy to assist you in getting a refund!

“Disgraceful team at the Newcastle branch ignorant and manager no better. Product unusable and peeled off so discarded and refused refund. Would not recommend don't waste your money.”

Helpful Report

Hi Louise, We are so sorry about your experience at the Mobile Outfitters kiosk in Newcastle. We pride ourselves on great products and customer service, and would like to make it up to you. What can we do to correct the situation? We look forward to hearing from you. Again, we apologize for the inconvenience.

“Disgraceful team at the Newcastle branch ignorant and manager no better. Product unusable and peeled off so discarded and refused refund. Would not recommend don't waste your money.”

Helpful Report

“Totally disappointed when i opened 1st one, don't know how worst are other gonna be... It is torn(cut) in middle! Check the photo attached, All 5 stickers were rolled inside tubes and rolling made sticker displace from base sheet. Not a worthy buy! Less than a star.”

Helpful Report

“I have ordered 5 skins for my huawei p9 plus, i haven't received shipments or any order updates except my order confirmations, mobile outfitters have not provided with tracking number too... My shipment #100019188 shipment via USPS, i expect seller to update me with tracking number at least to track my shipments.”

Helpful Report

“I ordered five skins for the Huawei mate 9. There are too many parts and they don't fit very well. There are three (!) parts for the back of the phone which makes it look really cheap. Instead of one sleak surface it is now covered with lines from the different parts. If this had shown in the images on the web site I would not have bought any skins from Mobile Outfitters.”

Helpful Report

Hello, We are extremely sorry to hear that we have disappointed you. We pride ourselves on providing amazing customer service and would like to make it up to you. What can we do to correct the situation?

“Got a samsung s8 before release date. Flip covers were not on sale so i thought clear coat......£45, shouldnt have bothered. Orange peel application annoyed me then a month later the cover started to peel. Took it back and they wanted £14 to replace it as it was after the 14 days. No chance. Ripped the crap off and went to EE for a proper cover and screen protector. Far better option. Stay clear. Waste of money.”

Helpful Report

Hi Gary, We are extremely sorry to hear that we have disappointed you. We pride ourselves on providing amazing customer service and would like to make it up to you. What can we do to correct the situation?

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Mobile Outfitters Reviews