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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very informative and helpful!”

Posted 8 months ago

“I'm very happy with your company because I was treated very well with repeating something if I didn't understand something. Also the cost is acceptable to my budget. Return calls with a problem was resolved ar once.”

Posted 8 months ago

“So far we are pleased with the product. The only thing I would like the medi alert button to have is volume control. My Mom is hard of hearing & cannot hear the operator when she is on.”

Posted 8 months ago

“Everything seems good.”

Posted 8 months ago

“Equipment was very good but my home has a metal roof and no signal enters my home. The alternative was not acceptable because I would have to wear two devices. Not my style...The service was knowledable and I'd say excellent from sales to support all excellent.”

Posted 8 months ago

“I'm glad to have fall detection, as I've been fainting and falling.”

Posted 8 months ago

“This excellent service was easy to set up and is easy to use. And it gives my family peace of mind. I wear the button necklace every day and it is small enough that it is not an inconvenience. I have not yet had an emergency - thank God! - but once I accidentally pushed the button and immediately a voice came on my unit asking if I was OK. The people are so kind and my daughter said that setting up the account was very easy. I am so happy to use MobileHelp.”

Posted 8 months ago

“Mobile help was fantastic.”

Posted 8 months ago

“I haven't had to use it yet, but it's a great feeling knowing I have immediate help if it's ever needed. Thank you MobileHelp.”

Posted 8 months ago

“Haven’t used it yet but great peace of mind receiving it alerting family and having it “ on the ready””

Posted 8 months ago

“I found Mobile Help to be very easy to install and the customer service rep was very friendly, knowledgeable and helpful in installing my equipment. Thank goodness: I have needed to use it so far, but it is good to know it is there if needed, as I am often alone at home. My husband does work in a shop where there is no phone service, so if I need help immediately, I am in a good place with Mobile Help.”

Posted 8 months ago

“The ordering and shipping process was seamless and fast. Although, I paid for a year and was charged twice, was told it was a ghost charge and would be redeposited in a few days. It would have been a regret if I were someone who could not do without over $500 for a few days... which I believe there are many of who, that would be a major issue. But all is well and the setup process is easy if you can follow instructions. Have not needed it yet but the real test will come if there is an event. Thank you so much for the piece of mind!”

Posted 8 months ago

“I am very happy with my device and feel very safe and secure, but will need to cancel because I am moving to a community that provides the same type of safety. Thank you so much for the feeling of security in my existing home.”

Posted 8 months ago

“We plan our lives to be successful and safe. We don't anticipate accidents which can happen any time or where! It can be devastating if we are alone and inaccessible to help. Rethink your master plan! I did!”

Posted 8 months ago

“The person I spoke to was very helpful and took care of my problem.. !!”

Posted 8 months ago

“After I fell and was hospitalized for 10 days, I knew I had to do something to feel secure. I reviewed a number of medical alert providers and decided upon Mobile Help. The deciding factor was the customer service. They listened, responded helpfully and encouragingly, and I liked that all of the reps with whom I spoke were both sympathetic and even empathetic.”

Posted 8 months ago

“I feel really great about being a Mobile Help customer. It gives me a certain amount of confidence that I am protected in my own home. Not just from falls but from other things as well. I’m very satisfied with Mobile Help.”

Posted 8 months ago

“Each person I talked to was extremely helpful. I was told I would receive a callback “in about an hour” it was 7 hours!!! The young man was very apologetic and took care of my request immediately! I am over the moon!!!!! Thank you!!”

Posted 8 months ago

“very professional, meet my needs easily and quickly”

Posted 8 months ago

“We like it a lot”

Posted 8 months ago

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MobileHelp is rated 4.6 based on 4,080 reviews