MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 5th April 2026

Braxton Willis

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Feeling more confident to go anywhere. I had a fall, and, it dislocated my shoulder. High pain level. Screami ng at the top of my lungs to try to get lucky to be heard. I am a great screamer, and, got lucky. I did get help, from screaming. I had multiple back surgeries, that's life. I have to deal with certain realities. Getting up off the floor completely is hard for me. Sometimes, I cannot get off the floor, alone. That was before the dislocated shoulder. Now, the Mobilehelp device gives me a better look on the help getting up, if needed. When the button is pressed, a call is connected within seconds. From there, ask the operator anything. I know, I did it by accident, once. I have nothing but great things to say about the support, too. Get what you pay for. I'll take this.”

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Posted 2 years ago

“Very sensitive to falls. Easy to cancel false alarms. They can and will find you anywhere!”

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Posted 2 years ago

“Finding an email address on the website that actually works is impossible. If you cannot or prefer not to hang out on the phone, seems the only way to get attention is to fall and can't get up.”

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Posted 2 years ago

“I love it - I don't have to move into assisted living now! I really like living in my own home. Marie Evans”

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Posted 2 years ago

“Should have purchased it years ago. it is a real life saver”

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Posted 2 years ago

“Easy to set up. Staff explained everything.”

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Posted 2 years ago

“Can’t remember to wear the wrest band or the neck button in the house. Thank you, David and Gloria Blamer”

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Posted 2 years ago

“we have just started wearing the device but it has given us a feeling of safety”

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Posted 2 years ago

“So far everything has gone well. I did have a false alarm because I had fiddled with the button that hangs around my neck. When a voice was asking me what help I needed I did not know how to respond. The problem was resolved and I keep the button under my top, so I am not touching it many times a day. When I completed my profile, the customer service representative was very clear about why they were asking me questions and was very professional and accommodating. I feel comfortable when I am alone with my MobileHelp. Thank you.”

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Posted 2 years ago

“Once we received the correct parts, it works very well. Very sensitive so we have had to cancel a few alerts but that is better than not being alerted when needed.”

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Posted 2 years ago

“I fell and help was here within 10 minutes. I recommend MobileHelp.”

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Posted 2 years ago

“Delivery was quick and the device worked as advertised. I returned it and am waiting on refunds but I am trusting no problem . I return because I just am not ready for it yet.”

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Posted 2 years ago

“The Mobile Help sales people are very informative and kind. The device (Micro) is easy to set up and test.”

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Posted 2 years ago

“Dasmine was very polite and very thorough. I am up and running on the app!! she even waited to make sure I got signed in and could see the information. AWESOME!!”

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Posted 2 years ago

“I like the idea of having only one "center" to work with using the Micro necklace. Mine has fall detection which is great as we get older and sometimes less balanced.”

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Posted 2 years ago

“I am very happy ith my purchase. This gave me comfort in being alone”

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Posted 2 years ago

“Excellent product and service. Great deal of peace of mind.”

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Posted 2 years ago

“So far I have been very pleased with this purchase even though I haven’t had to use it yet… the peace of mind is a great comfort. I have not had any issues and am glad it was simple and inexpensive. Sherry”

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Posted 2 years ago

“Customer service and their ability to deal with elderly folk with some cognitive challenges is extraordinary.”

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Posted 2 years ago

“I have been very pleased with everybody that got me on board with your company. Everyone was so helpful and wanting to please.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,104 reviews