MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,086 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I switched several months ago from a unit that only worked in the home. Since I have very poor balance, Mobile Help provides safety in my home and anywhere outside the home. The unit is also safe to wear in the shower and not stuck on the wall. The unit is somewhat large, but you get used to it. Customer Service was very helpful.”

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Posted 2 years ago

“I had only had my MobileHelp about a week when I fell and broke my arm. Someone was there for me immediately and they had an ambulance to me within 10 minutes. Saved me much suffering!!!!”

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Posted 2 years ago

“easy to use, watch and pendant comfortable. station takes up no space.”

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Posted 2 years ago

“My experience with MobileHelp from my initial phone call to the present time has been exceptional. The registration process was explained and easy to complete. I have called with questions and always received a pleasant voice to help me. I would highly recommend MobileHelp. Bottom Line - I feel secure having same!”

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Posted 2 years ago

“My first experience on the phone when I called to get information was very helpful. The first thing I was asked was, "Do you have a pacemaker?". I do have a pacemaker and I felt very secure in the fact that it was the first thing considered in helping me get the correct medical help equipment. I have been using it for about a month now and am very happy with it. Whenever I call to ask questions or to check that everything is working properly, everyone I have spoken to has been very helpful and pleasant to talk to.”

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Posted 2 years ago

“They have been very responsive and helpful, just wish the battery was longer lasting. Having to charge every few days.”

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Posted 2 years ago

“I helped my mom order one and decided to order one for myself since we are both widows. We both have accidentally set it off and the response time is EXCELLENT!!! It has proven to make us both feel safer about being alone at times. My mom is 86 and I am 66 and that is a real comfort knowing in case of emergency help is on the way.”

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Posted 2 years ago

“Absolutely love MobilHelp! Biggest bang for your money without breaking the bank. Bought for my mother with Alzheimer's. Their service is dependable and gives me peace of mind.”

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Posted 2 years ago

“No problems so far and has been worn everyday since we've gotten it!”

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Posted 2 years ago

“Wonderful gives me peace of mind I can leave hubby while running an errand he falls a lot knowing help is on the way.They notefi me right away The people are very nice and patience with you if you accidently hit the button.Works like a charm You will be very happy with MobileHelp worth every penny”

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Posted 2 years ago

“It has helped me with insecure feelings of falling”

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Posted 2 years ago

“The entire process took about 15 minutes. Mobile help had received rave reviews. The equipment arrived within two days and it was a simple matter to hook everything up and to do a test run as well. And essential piece of equipment if you live alone or are growing old.”

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Posted 2 years ago

“I've had the wireless setup just a short time and feel secure with it as long as I'm in my house or close by outside. My previous setup was great, but because of large trees around my house, I couldn't always get reception when needed so changed to wireless. It worked everywhere except in my house and yard.”

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Posted 2 years ago

“I'm very happy with the prompt service; and the courteous staff. I am comfortable with leaving my husband alone.”

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Posted 2 years ago

“Very happy with a device I can hear and can hear me. Although the pendant is larger than a previous one I had, it isn't heavy. So glad I made the change.”

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Posted 2 years ago

“I received a package with assorted pieces and no instrctions for what they were used for,”

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Posted 2 years ago

“It seems it goes off with the slightest of touch but when my mom has fallen it doesn't go off and detect the fall.”

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Posted 2 years ago

Hello, We received your review, and we are sorry to hear about this incident. At MobileHelp your safety is our number one priority and our Technical Support team is always happy to assist with any issues you may experience with the equipment. We would like to contact you to help resolve this issue. What would be the best number for us to reach you on? You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I have been told that the device need to be charge every 4 days but that is not true It need to be charge every 24 hours and some times shorter time to hold the charge”

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Posted 2 years ago

“Very unhappy with charge times. Sometimes 7 hours Sometimes 11. Today had to be on charger over 8 hrs before it showed charge.”

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Posted 2 years ago

Hi Carol, We received your review and we apologize for any inconvenience you have experienced with the battery life. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be more than happy to help review the equipment, as well as provide any replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“Customer service was good but the one I talked to when ordering kept telling me it would work in my area without cell phone service. When I contacted them when I got the product inform me it wouldn't work. They did give me a full refund but I had to pay for the postage.”

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Posted 2 years ago

Hi Bernadette, We have received your review and we apologize if the proper expectation regarding the cellular coverage was not set at the time of the order. This is not an experience we want any of our customers to have. At MobileHelp, your safety is our number one priority, and we do offer a landline-based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,086 reviews