MobileHelp Reviews

4.6 Rating 4,080 Reviews
89 %
of reviewers recommend MobileHelp
4.6
Based on 4,080 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read MobileHelp Reviews

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous
Anonymous  // 01/01/2019
I switched several months ago from a unit that only worked in the home. Since I have very poor balance, Mobile Help provides safety in my home and anywhere outside the home. The unit is also safe to wear in the shower and not stuck on the wall. The unit is somewhat large, but you get used to it. Customer Service was very helpful.
Helpful Report
Posted 1 year ago
I had only had my MobileHelp about a week when I fell and broke my arm. Someone was there for me immediately and they had an ambulance to me within 10 minutes. Saved me much suffering!!!!
Helpful Report
Posted 1 year ago
easy to use, watch and pendant comfortable. station takes up no space.
Helpful Report
Posted 1 year ago
My experience with MobileHelp from my initial phone call to the present time has been exceptional. The registration process was explained and easy to complete. I have called with questions and always received a pleasant voice to help me. I would highly recommend MobileHelp. Bottom Line - I feel secure having same!
Helpful Report
Posted 1 year ago
My first experience on the phone when I called to get information was very helpful. The first thing I was asked was, "Do you have a pacemaker?". I do have a pacemaker and I felt very secure in the fact that it was the first thing considered in helping me get the correct medical help equipment. I have been using it for about a month now and am very happy with it. Whenever I call to ask questions or to check that everything is working properly, everyone I have spoken to has been very helpful and pleasant to talk to.
Helpful Report
Posted 1 year ago
They have been very responsive and helpful, just wish the battery was longer lasting. Having to charge every few days.
Helpful Report
Posted 1 year ago
I helped my mom order one and decided to order one for myself since we are both widows. We both have accidentally set it off and the response time is EXCELLENT!!! It has proven to make us both feel safer about being alone at times. My mom is 86 and I am 66 and that is a real comfort knowing in case of emergency help is on the way.
Helpful Report
Posted 1 year ago
Absolutely love MobilHelp! Biggest bang for your money without breaking the bank. Bought for my mother with Alzheimer's. Their service is dependable and gives me peace of mind.
Helpful Report
Posted 1 year ago
No problems so far and has been worn everyday since we've gotten it!
Helpful Report
Posted 1 year ago
Wonderful gives me peace of mind I can leave hubby while running an errand he falls a lot knowing help is on the way.They notefi me right away The people are very nice and patience with you if you accidently hit the button.Works like a charm You will be very happy with MobileHelp worth every penny
Helpful Report
Posted 1 year ago
It has helped me with insecure feelings of falling
Helpful Report
Posted 1 year ago
The entire process took about 15 minutes. Mobile help had received rave reviews. The equipment arrived within two days and it was a simple matter to hook everything up and to do a test run as well. And essential piece of equipment if you live alone or are growing old.
Helpful Report
Posted 1 year ago
I've had the wireless setup just a short time and feel secure with it as long as I'm in my house or close by outside. My previous setup was great, but because of large trees around my house, I couldn't always get reception when needed so changed to wireless. It worked everywhere except in my house and yard.
Helpful Report
Posted 1 year ago
I'm very happy with the prompt service; and the courteous staff. I am comfortable with leaving my husband alone.
Helpful Report
Posted 1 year ago
Very happy with a device I can hear and can hear me. Although the pendant is larger than a previous one I had, it isn't heavy. So glad I made the change.
Helpful Report
Posted 1 year ago
I received a package with assorted pieces and no instrctions for what they were used for,
Helpful Report
Posted 1 year ago
It seems it goes off with the slightest of touch but when my mom has fallen it doesn't go off and detect the fall.
Helpful Report
Posted 1 year ago
Hello, We received your review, and we are sorry to hear about this incident. At MobileHelp your safety is our number one priority and our Technical Support team is always happy to assist with any issues you may experience with the equipment. We would like to contact you to help resolve this issue. What would be the best number for us to reach you on? You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.
Posted 1 year ago
I have been told that the device need to be charge every 4 days but that is not true It need to be charge every 24 hours and some times shorter time to hold the charge
Helpful Report
Posted 1 year ago
Very unhappy with charge times. Sometimes 7 hours Sometimes 11. Today had to be on charger over 8 hrs before it showed charge.
Helpful Report
Posted 1 year ago
Hi Carol, We received your review and we apologize for any inconvenience you have experienced with the battery life. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be more than happy to help review the equipment, as well as provide any replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
Posted 1 year ago
Customer service was good but the one I talked to when ordering kept telling me it would work in my area without cell phone service. When I contacted them when I got the product inform me it wouldn't work. They did give me a full refund but I had to pay for the postage.
Helpful Report
Posted 1 year ago
Hi Bernadette, We have received your review and we apologize if the proper expectation regarding the cellular coverage was not set at the time of the order. This is not an experience we want any of our customers to have. At MobileHelp, your safety is our number one priority, and we do offer a landline-based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.
Posted 1 year ago
MobileHelp is rated 4.6 based on 4,080 reviews