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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel safe with mobile help. However I have some concerns and suggestions. I am disappointed that the battery lasts only two days, rather than the four days promised. Also: I wish it was in white rather than black, or that it could be put on a waterproof chain rather than the cord. Also, if the device could be smaller and less “bulky” that would be great. It is very noticeable under summer tops, a disadvantage for women. Thank you”

Posted 1 year ago

“I have not needed to use it yet, but have nor re ieved the information that needs to go on my refrigerator. So far things are good.”

Posted 1 year ago

Hi Sara, We have received your review; we are happy to see that you have been staying safe. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would be happy to send you a medical information form for your refrigerator. What would be the best number for us to reach you on for further assistance with your account? Our Customer Service team can also be reached directly at 877-827-6207 Option 3. We look forward to speaking with you soon.

Posted 1 year ago

“I believe I already did an excellent review within the last 10 days.”

Posted 1 year ago

“MOBILEHELP IS GREAT. I HIT THE BUTTON BY MISTAKE AND RECEIVED A RESPONCE IMMEDIATELY TO MAKE SURE I WAS ALRIGHT. THEY HUNG IN THERE UNTIL I GAVE THEM THE RIGHT ANSWER THAT I WAS OK. GREAT STAFF. GLAD I HAVE MOBILEHELP. KEEP UP THE GOOD WORK”

Posted 1 year ago

“Very easy to use. I feel very secure with knowing I am protected if I need help. I would highly recommend this product to anyone with a disability.”

Posted 1 year ago

“Mom wears her necklace daily, she hasn't needed or used it. But, knowing she has it, is comforting.”

Posted 1 year ago

Hi Doloris, We have received your review and we are happy to see that your mother has been staying safe. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you experience nothing less. Please let us know if there is anything we can do to earn a higher score. What would be the best number for us to reach you on for further assistance with your account? Please do not hesitate to contact us if you have any questions or concerns. Our Customer Service team can be reached directly at 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“From ordering to set up, the entire process was very easy.”

Posted 1 year ago

“My wife and I recently was nearly fatal semi with our vehicle accident. My device indicated something was wrong... within 7 min we had emergency vehicles on the scene. Unbelievable product... recommend everyone should own MOBILE HELP. Mike Anderson”

Posted 1 year ago

“Although my Mom has only had MobileHelp for approximately a month, she mistakenly hit the button on her necklace and someone asked if she was ok immediately! I feel so much more secure knowing that help would be called.”

Posted 1 year ago

“I was very indecisive about what Emergency system I should choose. Clare provided so much information and answered all of my concerns with professionalism and patience. She is the best!”

Posted 1 year ago

“Great customer service, easy to set up. Best feature for us was the fall protection. My friend fell, she was all alone and her fall was detected, when she didn't respond medics arrived. They had the code to the lock box, which was supplied by MobileHelp, so were able to enter her residence. A life saver.”

Posted 1 year ago

“I FEEL THE NECKLACE THAT YOU WEAR AROUND YOUR NECK IS A LITTLE HEAVY. WISH THE DEVICE COULD BE A LITTLE SMALLER. I FEEL A LOT SAFE LIVING ALONE KNOWING THAT I HAVE SOMEONE ON THE OTHER END. THANK YOU MOBILEHELP.”

Posted 1 year ago

“I have had one relly bad spel, and Mobilehelp was right there on the spot so very good this way you do not feal, by you are alone...Thank you...”

Posted 1 year ago

“I only had the system for a week when I had to utilize it. It did the job and I was grateful!”

Posted 1 year ago

“I ordered Mobile Help for an elderly neighbor who is housebound. Less than a week after it was installed, I received a call from Mobile Help saying my friend had pushed the button but was not responding. I ran to her place and sure enough she was on the floor, unable to get up. Within minutes the ambulance was their to administer aid. I have much more peace of mind after seeing exactly how Mobile Help works.”

Posted 1 year ago

“I was pleased with MobileHelp's response and direct answers to my questions when I was checking out medical alerts. Unlike the service recommended by my medical insurance company, the contact was helpful in giving me all the info I needed, the system arrived as promised, and the set-up was easy. It has worked fine, tho I'm not keen on the bright light when recharging. I just re-direct it to another section of the bedroom to keep a dark room.”

Posted 1 year ago

“I was pleased with the knowledge of the REPTS AND extremely pleased with the cost. However, when it came to taking money out of a credit card I have, without the O.K. from me was another matter. this created another circumstance. That was the reason I canceled my order.”

Posted 1 year ago

“EXTREMELY disappointing. Thank God I haven't had to use this thing in an actual emergency! Today the device began flashing for no reason. When I performed a test the test "Failed" and I was told to contact the Call Center. Of course the "Complete User Guide" doesn't include any important phone numbers but only tells you to "refer to the website listed on the contact information card". So, aside from the "Complete User Guide" how many friggin' pieces of paper do I need to keep? Very disappointing, very not user friendly.”

Posted 2 years ago

Hi John, We received your review and we apologize for any issues you have experienced with the equipment. At MobileHelp, your safety is our number one priority, and we are glad to see that you were able to connect with our Technical Support team for assistance with the equipment and testing. Please do not hesitate to get back in touch with us if any additional questions or concerns arise. You can reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“The fall button go off to easy. I don't want to wear it because of this”

Posted 2 years ago

“Within a month of having gotten the system for my mom, she felt in her living room. Within minutes the paramedics were at her door, were able to come in and take her to the hospital. This could have easily been a tragedy! But thanks to MobileHelp it was avoided!!!”

Posted 2 years ago

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MobileHelp is rated 4.6 based on 4,080 reviews