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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think it's good for people who are disable. I myself a little more active. I wish you had different levels of sensitive movements. I work and move around a lot. I just need it for protection I work at night.”

Posted 1 year ago

Hi Teresa, We received your review, and we thank you for taking the time to share your experience with us for others to benefit, and to help us continue to improve. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you received nothing less. You seem to be referring to the automatic fall detection pendant. This feature can be added or removed from your coverage at any time. And you can continue to use the standard help button in case of an emergency. What would be the best number for us to reach you at for further assistance with your account? Our Technical Support team can also be reached directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“I have two experiences dealing with Alerts set off by my mother's bracelet. In one instance, I was able to take the call and the process worked as described. On the second occasion, they left a voice mail. In attempting to return the call, I was routed through the phone system maze, never able to reach anyone. I made a call to my mother and found out that she had set the bracelet off by mistake. I am certainly glad this was not an actually emergency. Using automated phone answering services for an emergency center is very troubling.”

Posted 1 year ago

Hi Malcolm, We received your review and we are sorry to hear about this incident, but we are happy to know it was only a false alarm. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be happy to review this incident with you and answer any questions or concerns you may have. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“I have not needed to use it yet, but have nor re ieved the information that needs to go on my refrigerator. So far things are good.”

Posted 1 year ago

Hi Sara, We have received your review; we are happy to see that you have been staying safe. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would be happy to send you a medical information form for your refrigerator. What would be the best number for us to reach you on for further assistance with your account? Our Customer Service team can also be reached directly at 877-827-6207 Option 3. We look forward to speaking with you soon.

Posted 1 year ago

“Not sure how I feel about my unit yet. Have had some issues that haven't been answered.”

Posted 1 year ago

Hi Claire, We received your review and we apologize for the issues you have experienced with the equipment. At MobileHelp, your safety is our number one priority. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to contact you for further assistance. What would be the best number for us to reach you on? You can also reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“Advertised that the battery would stay charged for 4 days after a full charge is not true; more like 11/2 to 2 days.”

Posted 1 year ago

Hi Terry, We received your review and we are sorry to hear that you have been experiencing some issues with the battery life. At MobileHelp, your safety is our number one priority, and if you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to contact you for further assistance. What would be the best number for us to reach you on? We are always happy to help, and we can be reached directly at 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“Mom wears her necklace daily, she hasn't needed or used it. But, knowing she has it, is comforting.”

Posted 1 year ago

Hi Doloris, We have received your review and we are happy to see that your mother has been staying safe. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you experience nothing less. Please let us know if there is anything we can do to earn a higher score. What would be the best number for us to reach you on for further assistance with your account? Please do not hesitate to contact us if you have any questions or concerns. Our Customer Service team can be reached directly at 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“just received, waiting for period of adjustment to see if they work well for me. very comfortable”

Posted 1 year ago

Hello, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp, we pride ourselves in providing our customers with great customer service, and peace of mind with our coverage. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“THIS IS THE REQUEST FROM MOBILE HELP: If there is any reason you wouldn’t rate MobileHelp as a 5 out of 5 please contact our Customer Service department so we can address your concerns before your review. (DOESN'T THAT SAY IT ALL?? READ THE REVIEWS WITH A GRAIN OF SALT) I CALLED THEM NUMEROUS TIMES AND FINALLY AT TO AN INDIAN AGENT "CUSTOMER RETENTION" WHO WAS THE WORSE! I WAS OVER CHARGED BY 15-20% COMPARED TO WHAT WAS QUOTED TO ME, BUT HE SAID THE FIRST AGENT MADE A ERROR IN HIS CONVERSATION WITH ME (THEY CONFIRMED IT WAS THEIR ERROR), BUT HE SAID THEY MOBILE HELP NEEDS TO MAKE MONEY TOO AND GAVE A 'TAKE IT OR LEAVE IT ATTITUDE". IT LEAVE ME FEELING THEY RUN different 1-YR PROMOTIONS VERY FREQUENTLY JUST TO TAKE ADVANTAGE OF THE SENIOR AND VULNERABLE. HAD I NOT PULL MY CALCULATOR OUT, I WOULDN'T EVEN NOTICE WHAT THEY DID! THEY DIDN'T FIX THE PROBLEM. THEY JUST GAVE ME A MO FREE AT THE END OF 1 YEAR---THAT MEANS I'M COMMITTED TO >1YR IF I WANT THE LOWER RATE THAT THEY INITIALLY QUOTED. OTHERWISE, I'M PRORATED AT THE HIGHER RATE!!!! BEWARE!!”

Posted 1 year ago

Hello, We have received your review and we apologize for any inconvenience you have experienced with your order. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we apologize if you have received anything less. What would be the best number for us to reach you on for further assistance with resolving these issues. You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“Claim the alarm would last up to four days before needing charging. The first alarm lasted 2 days. I returned it, and the second alarm also lasted 2 days. I like the system, so now we must charge it every night to be safe. Carl Sommer”

Posted 2 years ago

Hi Hildegard, We received your review and we apologize for any issues you have experienced with the battery life of the equipment. However, we are glad to hear that you were able to connect with our Technical Support team for assistance with this concern, as well as the equipment replacement. Battery life can vary with usage, but please do not hesitate in getting back in touch with us if any questions or concerns arise. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. You can reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“My alarm sounded and I pushed the button and heard "Alarm Cancelled" An ambulance was dispatched anyway. Why?”

Posted 2 years ago

Hi Barbara, We received your review and we are sorry to hear about this incident, but we are happy to know it was only a false alarm. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. What would be the best number for us to reach you on for further assistance? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“Too sensitive went off about 12timrs in a month.”

Posted 2 years ago

Hi Phyllis, We received your review and we apologize for the inconvenience you have experienced due to the false alarms. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to give you a call for further assistance with resolving this issue. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“The monitor frequently reports falls for no reason.”

Posted 2 years ago

Hi Leonard, We received your review and we are sorry to hear about the false alarms that you have been experiencing. At MobileHelp, your safety is our number one priority, and we want would like to contact you for further assistance with resolving the issues you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I have not yet used it, so don't know.”

Posted 2 years ago

Hi John, We received your review and we are happy to know that you have been staying safe and have not yet had to use the system for an emergency. We do recommend testing the equipment at least once a month to make sure everything is working properly. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. Our Technical Support team is available at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family!

Posted 2 years ago

“I feel safer wearing my Micro however, its fall detector is not consistent. Sometimes it goes off with the slightest movement then testing in a real fall, it does not go off. The other day the green circle was flashing while shopping. When I got home it was still flashing. I called Technical Support but was put on hold for a very long time. Apparently a lot of people were calling. Finally it stopped flashing and I hung up because I know what I would have been told--AT&T was down, because that is what I was told before when I called. It is better than having nothing at all for protection.”

Posted 2 years ago

Hi Judy, Thank you for taking the time to share your experience for the benefit of others. We apologize for any issues you are experiencing with the equipment. At MobileHelp, your safety is our number one priority and our Technical Support team will be happy to help with the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family!

Posted 2 years ago

“I am no longer using the mobile help equipment.”

Posted 2 years ago

Hi Margaret, We received your review and our Technical Support team will be more than happy to provide you with any assistance needed with the equipment. At MobileHelp, your safety is our number one priority, and we would like to contact you for further assistance with your account. What would be the best number for us to reach you on? You can also reach us at 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“Not happy with the change due to the G3 stoppage. I was provided with an inferior product at the same monthly cost. A great company would have given the product to you free because you had to pay so much for the initial product.”

Posted 2 years ago

Hi Michael, We received your review and we apologize for any inconvenience you have experienced with the equipment upgrade for compatibility with the new cellular networks. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you received anything less. There is no purchase fee for the new equipment, as it is included in the new service fee and yours to use while you have coverage with us. Our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. We are available at 877-827-6207 Option 1. Thank you for being the mot valued part of our MobileHelp family!

Posted 2 years ago

“Npt very happy with equipment. Hsd a false fall detection 2 dsys in a row. Could not trust it. Cancelled service aftet one eerk.”

Posted 2 years ago

Hi Ronnie, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you received anything less. Our Technical Support team is always happy to help with any equipment issues or concerns, and we would be happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you safe in the future. Please let us know if you have any questions. Our Technical Support team can be reached at 877-827-6207 Option 1.

Posted 2 years ago

“Was not informed the device doesn't work in a manufactured home. Consequently returned product. It would have saved alot of time on both sides if I was informed on my initial phone call.”

Posted 2 years ago

Hi Louella, We received your review and we apologize for any inconvenience this has caused you. Our systems do require a connection to AT&T's domestic cellular network for coverage to be available, and the construction of your home may interfere with the signal strength. However, we are glad to see that you were able to connect with our Technical Support team for assistance with the equipment and your account. Please do not hesitate to contact us if you have any additional questions, and we will be more than happy to help. Our Technical Support can be reached directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“It is a problem that the unit only holds a charge for an hour. I am not sure if this is an issue with the unit that I have, or if all the mobile help units only retain charge for an hour. Honestly, this is not much help as my daughter has to constantly return it to the charging stand to use it.”

Posted 2 years ago

Hi Laura, We received your review and we apologize that the battery life on your unit is not meeting your expectations. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would be more than happy to help resolve any issues you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“have great service but the necklass we have sent back twice because does not hold a charge we're on our third one & we charge everyday to keep it from going off in the middle of the night. service good product not so good.”

Posted 2 years ago

Hi Joel, We received your review and we apologize for any inconvenience you are experiencing due to the battery life of the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are glad to see that you have been able to connect with our Technical Support team about this concern. Please do not hesitate to contact us if you continue to experience any issue and we will be happy to discuss any alternative options that may better suite your needs. We can be reached directly at 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

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MobileHelp is rated 4.6 based on 4,080 reviews