MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 5th April 2026

Braxton Willis

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband fell and pressed the button. I received a phone call from you and the emt’s were on their way. It worked great, thank you.”

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Posted 3 years ago

“I have only been on the plan a few short months and so far it's working out just fine. I have, on a rare occasion, been alerted that a fall was detected but So far it's always been a false alarm. They are quick to respond and very easy for me to just push the button to end the alert. Doesn't get much easier then that. Comfortable as well. I would recommend the Mobil Help alarm to anyone who lives alone or even just home alone for part of the day.”

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Posted 3 years ago

“It is a comfort to know I'm not without resources just because I live alone. In my first week I accidentally set it off and was inadvertently reassured to have a cell call, landline call, and police at the door. Everyone was very kind about the false alarm and even a bit of humor as the police departed and on radio anmounced "cancel car 54".”

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Posted 3 years ago

“Great service! Joan however dementia caused issues with her leaving the button alone! Thanks for working with the siblings.”

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Posted 3 years ago

“The setup and assistance is very good. There was a little trouble testing it at first, but it worked out.”

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Posted 3 years ago

“It takes awhile to get the system figured out but when you do it works great. I fell a few times and it picked up on the fall and contacted me on the device to figure out what happened it is very fast to react”

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Posted 3 years ago

“We are a new user and the help we have received from the staff was very helpful on setup. The documentation helps to understand the operation and controls with time. We are still getting used to the units individual uniqueness.”

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Posted 3 years ago

“Excellent device. Excellent service. Fair price. I highly recommend.”

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Posted 3 years ago

“I was very pleased with your service although it didn’t work out for my situation. The person I got it for declined to use it. However, the customer service was great and customer service truly and effectively assisted me with the return of the equipment and termination of the contract. Thank you!”

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Posted 3 years ago

“Your product is really helpful with dealing with a fall when I am alone and nobody is around to help me.”

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Posted 3 years ago

“I accidentally pressed my wrist band under water in my bath 🛀 and immediately got a phone call 📞 because I always keep my phone in the bathroom when I take a bath and shower, very impressed and thank you so much 🙏🏻”

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Posted 3 years ago

“I assisted my 93-year-old mother in signing up for this alert system. The agent on the phone was very helpful and it was fairly easy to get started. I feel better knowing she has this since she lives alone in her home.”

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Posted 3 years ago

“i was very pleased with it. We really didn't have to use it but I felt comfortable having the service. thank you very much.”

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Posted 3 years ago

“Mobile help has been very professional. I haven't had to request help yet.”

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Posted 3 years ago

“My stepfather fell around 12:15 am. He was contacted quickly by MobileHelp who dispatched the EMTs who assessed him and got him to the hospital. Without the fall alert, he probably would not have been found until late morning. MobileHelp notified me by phone to let me know what was going on.”

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Posted 3 years ago

“Than kful for the support I received from MobilHelp and know that it is working as it should,”

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Posted 3 years ago

“Very happy with my setup. Easy to use and feel secure when I am working outside in the garden.”

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Posted 3 years ago

“We just purchased MobilHelp and have not had to use it for an emergency. However, when we pushed the button accidentally the response was immediate. Also, I was notified that the battery was running low and then notified that the unit was disabled. My fault, had it in the charger upside down. I am glad we had these experiences because it showed me you are there and ready. Thank you.”

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Posted 3 years ago

“I dropped my pendant by accident and had Mobile respond with in minutes to see if there was a problem. I was surprised at the speed of their responce, thankfully it was not an emergency and I am impressed with their quick action”

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Posted 3 years ago

“So thankful for the service you provide. When my mother in law lost her balance and ended up on the floor in the middle of the night, the rescue team was able to get in the apartment and help her up. Thanks for such great service.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,104 reviews