MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,095 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I had to call them they were very helpful and very courteous. Thank you so much.”

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Posted 2 years ago

“I contacted MobileHelp as I was concerned for my mother's safety. They could not have been more helpful. I ordered the device, received it and set it up with no problem. Unfortunately, my mom needed more constant care so, we had to go a different route. MobileHelp Made it so easy to return and I received a full refund. What a great company to do business with.”

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Posted 2 years ago

“Great response time. Pleasant team. Paramedics wrapped in an Ace bandage. Paramedics lifted me from the floor and into my wheelchair .”

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Posted 2 years ago

“I am very pleased that my wife ordered my MobileHelp for me. I am unsteady on my feet and this could be a lifesaver if I fall and she is not around.”

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Posted 2 years ago

“Customer service was a great help solving my situation!”

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Posted 2 years ago

“Find a rapid response....even tho a false alarm”

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Posted 2 years ago

“After the bad fall I had in the middle of the night and lay in the floor 3 hours, I knew I had to get some for emergencies. I checked around but the prices were too high, then I found this in the AARP Magazine. called and they explained everything to me, so I ordered it”

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Posted 2 years ago

“I can not give a judgement on MobileHelp as I have not had to use it, thank goodness. The help when I purchased the service was extremely helpful and answered all of my concerns. My hope is that I can avoid ever using it but feel assured it is there if needed.”

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Posted 2 years ago

“I have been very impressed with the quick response anytime the pendant button is pushed. Sometimes my mother accidentally pushes it and they are on there immediately. Our introduction to this system has been easy.”

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Posted 2 years ago

“All representatives were polite. All knowledgeable. Awesome group of people.”

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Posted 2 years ago

“I am very satisfied with Mobile Help. I fell in my driveway and they were there in a matter of minutes to help me up. Also, My AFIB caused my heart to beat very hard and they took me to the hospital.”

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Posted 2 years ago

“Excellent company and there is help immediately”

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Posted 2 years ago

“I'm very new to the service and have no experiences upon which to reflect. I simply have nothing to rate.”

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Posted 2 years ago

“This is the best choice! Goes above and beyond other fall alerts out there. Love the lock with key for EMS. Very easy to use and awesome tech support. I would 110% recommend this Mobile Help Alert!”

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Posted 2 years ago

“I set up this Mobile Help account for my 92-year old Mother. Two weeks later, she had the occasion to press the button after being unable to get out of bed due to severe abdominal pain. She asked the operator to call me and requested an ambulance. I was immediately texted and called very quickly. The Easton, MA Fire Rescue Squad arrived and transported my Mother to a local hospital where I met her in the Emergency Room. She ended up having a UTI; the first one in her entire life.”

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Posted 2 years ago

“I am new to MobileHelp. A very nice and patient technician walked me step by step on set up. Thanks.”

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Posted 2 years ago

“MobileHelp has certainly put my mind at ease! unfortunately last call to you was a false alarm but I was happy when you called me and I was able to tell you so that you could stop the emergency services”

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Posted 2 years ago

“Relieved to know my dad has the freedom to move about around the yard.”

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Posted 2 years ago

“When I was looking for getting a life alert for my mother I talked to different businesses and you helped me to get what I needed for my mother thank you”

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Posted 2 years ago

“Great customer service”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,095 reviews