MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,090 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,090 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mobile Help responded immediately to a possible fall.”

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Posted 2 years ago

“Friendly helpful staff. Easy to use/ set up equipment.”

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Posted 2 years ago

“Very helpful. I live alone in a two story home. The lockbox made it more comfortable knowing the EMT's have the combo and would have entry to my home if I was unable to ge to the front door to open it.”

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Posted 2 years ago

“Very helpful, concise without being coercive. My dad accidentally set of the alarm and they were very prompt in answering. Farris was wonderfully helpful, gave me time to weigh cost options, professional and kind.”

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Posted 2 years ago

“The only complaint I have so far with the MobileHelp service button is that it is too sensitive and goes off too easily. It went off when I set it down in the charger station and it also went off when I set it down in the cup holder of my vehicle. I did not press the button in either of these instances! I do not want to wear it at night for fear I will set it off just by turning over in bed so I hang it beside my bed within reach.”

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Posted 2 years ago

“Dealt with courtesy, patience, and professionalism by the representatives. The mobile device is well designed and reliable.”

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Posted 2 years ago

“Fell down the first day I had the device. I pushed the button and told the operator I had fallen in my house and needed help. They notified the paramedics who arrived and helped me to my feet. The entire process for me was 10 minutes. I am extremely satisfied with the product.”

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Posted 2 years ago

“Great safety device, potentially life saving.”

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Posted 2 years ago

“I don’t even notice that I am wearing a monitor, unless I accidentally bump it or drop it. My only concern is that I Have not figured out a way to put a pretty chain on it instead of the black cord. I am very happy I have it”

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Posted 2 years ago

“At beginning I worried I would not like wearing the device around my neck. After a couple of days you don’t even realize it’s there. At beginning it went off but there is plenty of time to cancel.”

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Posted 2 years ago

“Great person to explain options. Reasonable price.”

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Posted 2 years ago

“We have had this service for my mom about a month now and we are so relieved! The emergency staff are quick to respond! MobileHelp is well worth the money to have peace of mind! I feel like my mom has a caregiver with MobileHelp! Thank you!”

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Posted 2 years ago

“At this point and time, I have no reason to be unhappy with your alert system. I have not had to use it, which is good. But I strongly believe it will work as you said. That is the reason I changed to MobileHelp.”

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Posted 2 years ago

“I feel very much more secure with MobileHelp in my corner. Customer service was so helpful getting me set up and so responsive with my questions. I hope I never need to use this service, but am confident it will be invaluable if I do.”

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Posted 2 years ago

“Have not had long enough to give a review. So far it is working like advertised.”

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Posted 2 years ago

“A couple of times my button got pushed by mistake, MobileHelp was talking to me almost immedately to see if I was O.K. Very good to know, if I was really in need.”

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Posted 2 years ago

“Very helpful and understanding”

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Posted 2 years ago

“I did a test of my unit yesterday and there was a problem. My unit had to be reprogrammed and the service agent did a wonderful job in keeping me informed as to what was happening all the time. He was very patient and got the job done to my complete satisfaction. Very satisfied”

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Posted 2 years ago

“Great service. Great equipment. Could not be happier.”

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Posted 2 years ago

“Since I have purchased Mobile help I have not used it yet but I feel confident in having it with me 24/7.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,090 reviews