MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 5th April 2026

Braxton Willis

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just started using the product, so far it has been good”

Helpful Report

Posted 3 years ago

“Price is great for all its features. Only one button to wear for indoors and on the go. No special modem needed only a small charger. 4 day charge. No contract.”

Helpful Report

Posted 3 years ago

“I called over the weekend with a problem working through the online contact list. I partially figured it out in time and the remainder was clarified with call back from MobileHelp on Monday. Thanks!”

Helpful Report

Posted 3 years ago

“I am an 80 year old, in good health, but not always steady. I fell a couple of weeks ago and fortunately only got a skin tear for my trouble. Mobile Help was right on it. I canceled the call and slowly got up with a little help, but had I needed them they were there and ready.”

Helpful Report

Posted 3 years ago

“Last week my mother accidentally activated her pendant against her table edge. Your personal were guick to respond both to her and myself. One person was talking to my mom and another was calling me to make sure she was alright. She was fine and they canceled the EMS response. We are pleased to know that Mobilehelp works well and is very efficient with their services! Thanks, Steve R.”

Helpful Report

Posted 3 years ago

“I never got to use it because, before we could set it up, my uncle died. My aunt had the system and loved it. By the way, the company submitted my refund as promised.”

Helpful Report

Posted 3 years ago

“Great Help!!! Took”

Helpful Report

Posted 3 years ago

“Polite, kind and very helpful. Always professional and eager to help in any way.”

Helpful Report

Posted 3 years ago

“I have been satisfied with your service. You quickly replaced an alert button that was faulty. All of your representatives have been very helpful, friendly, and patient with this senior citizen's questions. I really appreciate that! Fortunately I haven't had any emergencies thus far, but I do have peace of mind knowing that help is available. Thanks!”

Helpful Report

Posted 3 years ago

“I have had to change my service from total service (outside) to inside a few times and they have been willing to help each time. Very graciously.”

Helpful Report

Posted 3 years ago

“The people at Mobile Help have proven to be very alert and helpful when needed. The system is marvelous it is very sensitive. I would recommend it to anyone, the price is affordable, no long-term contract.”

Helpful Report

Posted 3 years ago

“Mobile Help responded immediately to a possible fall.”

Helpful Report

Posted 3 years ago

“Friendly helpful staff. Easy to use/ set up equipment.”

Helpful Report

Posted 3 years ago

“Very helpful. I live alone in a two story home. The lockbox made it more comfortable knowing the EMT's have the combo and would have entry to my home if I was unable to ge to the front door to open it.”

Helpful Report

Posted 3 years ago

“Very helpful, concise without being coercive. My dad accidentally set of the alarm and they were very prompt in answering. Farris was wonderfully helpful, gave me time to weigh cost options, professional and kind.”

Helpful Report

Posted 3 years ago

“The only complaint I have so far with the MobileHelp service button is that it is too sensitive and goes off too easily. It went off when I set it down in the charger station and it also went off when I set it down in the cup holder of my vehicle. I did not press the button in either of these instances! I do not want to wear it at night for fear I will set it off just by turning over in bed so I hang it beside my bed within reach.”

Helpful Report

Posted 3 years ago

“Dealt with courtesy, patience, and professionalism by the representatives. The mobile device is well designed and reliable.”

Helpful Report

Posted 3 years ago

“Fell down the first day I had the device. I pushed the button and told the operator I had fallen in my house and needed help. They notified the paramedics who arrived and helped me to my feet. The entire process for me was 10 minutes. I am extremely satisfied with the product.”

Helpful Report

Posted 3 years ago

“Great safety device, potentially life saving.”

Helpful Report

Posted 3 years ago

“I don’t even notice that I am wearing a monitor, unless I accidentally bump it or drop it. My only concern is that I Have not figured out a way to put a pretty chain on it instead of the black cord. I am very happy I have it”

Helpful Report

Posted 3 years ago

MobileHelp is rated 4.6 based on 4,104 reviews