Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,750 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,750 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone has not been delivered however says it has”

Helpful Report

(Apple IPhone 15 128GB Blue) - Posted 1 year ago

Hi Lewis Thank you for your review It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry to hear the issue with your delivery and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni | Mobiles.co.uk

Posted 1 year ago

“Never been able to connect to to the network but reseived a bill for £2.03 for a service I don't have got in touch with the company don't worry we will change it to pay as you go I am still waiting to get on line about 10 days now”

Helpful Report

Posted 1 year ago

Hello Ian Thank you for your review It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni | Mobiles.co.uk

Posted 1 year ago

“It's far too early for you to be asking for a review. I haven't even be connected yet, so you are only getting one star becasue you are hassling me for information before I've even made a call. Ask me again in 3 months. I know it's all the rage to use your customers as advertising in these kinds of reviews, but it's best to wait until they've actually received a service.”

Helpful Report

(Id-sim-only-deals) - Posted 1 year ago

Hello Richard Thank you for your review Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I'm sorry to hear the review email has been sent early and I understand the feedback given, please feel free to update your review in 3 months’ time if you are happy with the service given. Kind regards Roshni | Mobiles.co.uk

Posted 1 year ago

“An upgrade cut off my current SIM card within a couple of hours and I now have to wait '3-5 working days' before a new one arrives and I can use my phone again. No one at the company is able to help.”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 1 year ago

“Order new phone and contract SIM card not activated what is use of you sending phone and SIM when SIM is not ready to use will have to wait 72 hours for SIM activation if I knew this would have gone to Vodafone direct.”

Helpful Report

(HONOR 90 256GB Black) - Posted 1 year ago

Hello Ramzan Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your SIM card and I appreciate how disappointing this must be for. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“The customer service very poor. phone calls takes hours to answered. My sim card sent to wrong address”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 1 year ago

Hello Gafaru Thank you for your response. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. Yesterday our Customer Support team experienced technical difficulties which resulted in longer than usual hold times. I’d like to assist you today and help provide a resolution so, I have sent you an email so we can discuss this further. Kind regards Grace | Mobiles.co.uk

Posted 1 year ago

“miss leading contract was advertised for £6 and i'm paying £12?! breach of consumer rights contract. i will be making a complaint.”

Helpful Report

Posted 1 year ago

Hello Sohail Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and appreciate how disappointing this must be for you I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“I haven't got my proof of purchase paperwork. This is why I haven't got my tri rewards . So please can you look into this immediately”

Helpful Report

Posted 1 year ago

Hi Kamrul Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I can confirm all details are sent via email and you are able to get your proof of purchase via your online. Thank you for taking the time to speak to me today. I’m pleased this issue is now resolved. Kind regards Roshni | Mobiles.co.uk

Posted 1 year ago

“I’ve had my SIM in for 40 hours and I still cannot make or receive calls or texts, I still have no 3G, 4Gor 5G when I leave home. I’ve reset it, I’ve given my PAC number…nothing”

Helpful Report

Posted 1 year ago

Hello Emma Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“Since I transfered my number to ID mobile I still cannot make or receive calls with my number. I have been told my sim card is faulty and I need to get another simcard or sent one. Ridiculous...”

Helpful Report

Posted 1 year ago

Hello Mohamed Thank you for your review. I’d like to apologise for your experience. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni | Mobiles.co.uk

Posted 1 year ago

“I have bought sim card week ago and still didn't receive it. Now they offer new sim card to resend with no guarantee it will come in a week.”

Helpful Report

Posted 1 year ago

Hello Anonymous Thank you for your review. It’s disappointing to hear of a case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I’m sorry to hear your SIM card hasn’t been received. Thank you for taking the time to speak to me today. I’m pleased this issue is now resolved. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“Seriously awful”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 1 year ago

Hello Muhammad Thank you for your review I’d like to apologise for your experience. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni | Mobiles.co.uk

Posted 1 year ago

“I placed my order on 16th Feb it is now 20th Feb and I still haven't received it”

Helpful Report

(Id-sim-only-deals) - Posted 1 year ago

Hello Sandra Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“Hopeless. I'm a new customer but I can't even access my account”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you’re having difficulties accessing your online account. Thank you for taking the time to speak to me today. I’m pleased this issue is now resolved. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“Phone came no SIM card arrived ,phoned mobile phones and they couldnt help told me to phone Vodaphone who hadn’t received an order now have no phone that works and have be on hold for an hour now .”

Helpful Report

(Apple IPhone 13 128GB Midnight) - Posted 1 year ago

Hello Chantal Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear you've not received your SIM card and I understand the disappointment and inconvenience this would cause. I’d like to assist you today and help provide a resolution, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“The phone was broken and did not have an apple battery so didn’t work had to be returned to currys”

Helpful Report

(Apple IPhone 15 128GB Pink) - Posted 1 year ago

Hello Nicky Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you’ve had issues with your device; all Apple handsets come with built in batteries so we are unsure what has caused your handset to become faulty. I’d like to discuss this further in order to clarify your review and tried to contact you this morning however you were unavailable to take my call. As a result, I have sent you an email. Please respond with further information so we can investigate this for you. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“I haven't started using my simcard as of yet as I am still contracted to the old network yet you still bombarding me with emails!!!”

Helpful Report

Posted 1 year ago

Hello Lotfi Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry the issue with your order and I understand the disappointment and inconvenience this would cause. I’d like to assist you today and help provide a resolution, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“Very poor customer service. Very slow delivery.”

Helpful Report

Posted 1 year ago

Hello Ali Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issues you've had with your order and I appreciate how disappointing this must be for you. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“I can't fault value for money, but when I can't use my phone because the 3 signal is so bad, it tenders the phone unusable. I was advised the signal here would be good in and outdoors. I've made a complaint but they have called me when they promised to.”

Helpful Report

Posted 1 year ago

Hello Rennison Thank you for your review It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver I'm sorry to hear the issue you've having with your order I do understand the disappointment this would cause. Thank you for taking the time to speak to me today, I will be in contact with you as discussed. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“Order 2x iphone 1st order case was missing (as a part of contract) 2nd one late delivery and no one knows what happening between dpd and them”

Helpful Report

Posted 1 year ago

Mobiles.co.uk is rated 4.7 based on 37,750 reviews