Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,347 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,347 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 24th February 2024

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You got my order wrong and I had to chase ee”

Helpful Report

(Apple IPhone 11 64GB Green) - Posted 4 years ago

Hi Uzma, I'm very sorry to hear about this. If you require any assistance please get in touch. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Misleading website, I ordered a new iPhone with my existing network and the website order process led me to believe that I would be able to keep my existing number and upgrade my contract, however when I got a new SIM card with a new number delivered I spoke to my network provider and this was not the case and I needed to pay £49 to transfer my old number as this supposedly should have been done at the point of order which was not at all clear from the order process”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 4 years ago

Hi Max, I would like to apologise for the issues you have experienced with your upgrade. When selecting the deal online you would need to ensure that you click the upgrade option and not the new deals. We wouldn't be able to change the deal from a new plan to an upgrade. If you require any assistance please get in touch. Kind Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Took a week to get connected. Nether Mobiles.co.uk or O2 took responsibility for the first few days, but Mobiles.co.uk were actively unhelpful and a little rude. Eventually O2 dealt with it and Mobiles.co.uk sent a very short apology email (too little too late). I would not recommend unless you have a lot of time due to the time, stress and hassle it took to get up and running.”

Helpful Report

Posted 4 years ago

Hi Khem, We are sorry to hear about this and it's unfortunate to hear that the issue couldn't be resolved by us. Mobiles.co.uk are always working to improve our services and we hope that we are able to provide you with better service moving forward. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“I tried to purchase 3 contracts and they would only allow one. This made things very difficult so close to Christmas. Contacting them did not help either. I like the one phone I have though.”

Helpful Report

Posted 4 years ago

Hi Justina, We are sorry that you couldn't get the 3 handsets that you were after. All contracts are subject to a credit check. If the network declined the credit check we wouldn't be able to provided you with that deal. If you require any assistance please get in touch. Kind Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Phone took over 2 weeks to arrive, then the SIM card hadn’t been activated. Had to take the sim to Vodafone for them to activate. Was given half a months fee in compensation. Not enough when it was for a birthday present”

Helpful Report

Posted 4 years ago

Dear Jenny, So sorry to hear about the problems that you have experienced with the order. However it's great to hear that this has been resolved. If you require any assistance please get in touch. Kind Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Impossible to get hold of someone to buy insurance after purchase”

Helpful Report

Posted 4 years ago

Dear Moria, Sorry to hear about the issues with the Insurance. We have a dedicated Insurance Team that you can call on 0800 049 6189 for further information. Kind Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Hi. I ordered my package on 28/11/19 and received it on 17/12/19. Contacted customer services on numerous occasions.”

Helpful Report

Posted 4 years ago

Hi Dimitar, We are sorry to hear about the delay with receiving your order. If you require any Customer Service assistance please contact us via phone, email or Social Media and we would be happy to help. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“I bought over Black Friday. It was impossible to get through to customer services or sales to amend the order.”

Helpful Report

Posted 4 years ago

Hi Jacinta, We are sorry to hear that you were unable to get through to the team. Unfortunately during busy periods, waiting times can be a little longer due to the volume of calls that we receive. If you require any assistance please get back in touch. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Bought a new phone which was faulty. Still waiting for exchange phone. Told would be 2 to 3 working days. Now 8 days and weekend. Still no phone. Disappointing customer after service as all give different information.”

Helpful Report

Posted 4 years ago

Hi Lindsey, We are sorry to hear that the handset became faulty. Unfortunately due to the busy period, it may take a little longer for the exchange to be processed. However due to the timescale that you have advised us of, we would advise that you contact us at Reviews@mobiles.co.uk with the information below; - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Got a great deal eventually, but communication from Mobiles.co.uk is poor, communication remains unanswered even after a follow up. If you find the deal you want and don’t expect to need to contact them go for it, otherwise think again.”

Helpful Report

Posted 4 years ago

Hi, We are sorry to hear about the problems experienced with your order. Unfortunately deals are subject to change and availability at any time. If you have any issues purchasing online we would advise calling the Sales Team to process the order. Please get in touch if you require any assistance. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“I havent got the phone as yet - tried to deliver on wrong day and now I cant be assured I am going to get it. This despite me writing to them to tell thems”

Helpful Report

(Motorola G7 Plus Blue) - Posted 4 years ago

“Felt completely hoodwinked after buying online and then finding myself hooked into a complete savings company for cashback redemption....not good for novices of internet deals. It has taken me until today to understand what its all about with help from car phone warehouse to sort it all out.”

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Posted 4 years ago

Hi Wendy, we do also have details on our website explaining how our cashback deals work: https://www.mobiles.co.uk/cashback Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“This feedback is purely personal to me others I’m sure wouldn’t mind so much. I feel the rules for the deal I found was too convoluted and wasn’t made clear enough at the start. It advertises a sim deal at £8 a month but never reveals it to be only after a cashback process over time would it workout at £8. I feel if you have a deal to offer the just go ahead with it don’t put me through a series of hoops before I get the equivalent of it not the actual thing. I believe you know fully well a good percentage of customers would miss one or more of the claim process steps and you are banking on that. It shows bad faith (in my opinion). This is why I cancelled my order.”

Helpful Report

Posted 4 years ago

Hi Micael, we always provide details of the cashback claim online visible for all customers to see before they decide to make there purchase, we also have a section on our website explaining how cashback works and how you are to claim: https://www.mobiles.co.uk/cashback Not all our deals come with a cash back option, so you may be able to find a plan where you do not need to send your bills in to make your claim. Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“Good service sending through new phone promptly but don't expect to get through to customer services on their telephone lines. E-mail responses are also very slow.”

Helpful Report

Posted 4 years ago

Hi Peter, we are currently experiencing a high number of queries, and it may take a little longer than usual to get back to you. We are sorry for any inconvenience that has been caused. Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“Ordered phone and accessories from mobiles.co.uk web site which all showed in stock. Once I had made the payment I had a email to inform me the phone and accessories were all out of stock. Waited from December 2nd to December 9th for delivery of the phone over week later. Also on the mobiles .co.uk website they advertise that as long as you are staying with your current line provider and you confirm your phone number they transfer your old number on to your new contract SIM card. Again this was not the case. When the phone finally arrived with the new SIM card it had a complete new number. I rang Mobiles and asked if they were going to transfer the number as advertise and was told I would have to get a pay as you go sim, request a PUK code and transfer my original number to the pay as you go sim then request another PUK code to then transfer my original number to the new contract SIM card. Whilst all this was happening I was also paying for two contracts as mobiles.co.uk had not fulfilled there obligations as advertised. I asked if they would cover the cost of the first month as a good will gesture for their false advertising and delay in sending my phone and got a sorry. If I had known mobiles.co.uk were going to retract on everything they advertised as in stock and ease of number transfer I would have gone to my local phone shop as the prices are no cheaper than the high street and service in considerably worse.”

Helpful Report

Posted 4 years ago

Hi Shaun, at the time of advertising, the information regarding the estimated delivery time was correct. However, due to unforeseen circumstances and stocking issues with the manufacturer, we have had to push the delivery date back. We would also like to mention that in order to stay on the same network with the same number, you would need to select an upgrade rather than a new contract. The reason for this is due to the network not allowing you to transfer your number from one contract to another. Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“The reason I' giving you 2 stars is because you declined the second SIM Only Contract with no reason”

Helpful Report

Posted 4 years ago

Hi Marius, We are sorry to hear about this. All monthly contracts would be subject to a credit check. Credit checks are carried out by the network, unfortunately we can't overturn this. If you require any assistance please get back in touch. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“POOR Waited 35 mins in hold, the person I spoke to couldn’t offer me any help, the person I spoke to said they would call me back to resolve my problem before 8pm and then never called so I waited on hold for another 25 mins with following day. Terrible service, wouldn’t use again.”

Helpful Report

Posted 4 years ago

“Very poor communication when phone delivery was delayed by 4 days. When it arrived the SIM card was not recognised by the network and had to wait for an additional one to be sent out. Overall not very impressed.”

Helpful Report

Posted 4 years ago

Hi Michelle We’ll always do our best to get your order to you on time But there’s a chance that it might be delayed if: There’s an unforeseen stock shortage. We can't get security clearance for your order straight away. There are issues with your credit check (for pay monthly orders and upgrades). There wasn’t anyone at your delivery address to sign for your delivery. We'll always contact you by phone or email if your order is delayed and we need more information from you. We are very sorry for the inconvenience that has been caused. Mobiles.co.uk

Posted 4 years ago

“Bought an iPhone 11 with a Vodafone contract and wanted to keep my old number that was already with Vodafone - no penalty to cancel. Mobiles website said this is possible. Tried to do it and then Vodafone say its not possible - I have to go pay as you go with my old phone in30daystimeso I can transfer the number?! So backward, punitive and restrictive. Mobiles still say it should only take 2 days at worst. they’re obviously wrong. Nice phone though. Oh and Vodafone say that all mobiles phones are refurbished?! Didn’t see that n the mobiles website. So who is lying?”

Helpful Report

Posted 4 years ago

Hi John, as you have selected a new contract rather than an upgrade you would be unable to transfer your number across to the new contact on the same network as the networks do not allow you to transfer your number from one contract to another, in order to keep your number and upgrade would need to be processed. I can also confirm that we sell new and refurbished phones, there is an option to select if you would prefer a refurbished phone, these deals tend to be much cheaper as the phones are refurbished. There is an option online to choose the type of phone you would like. https://www.mobiles.co.uk/contract-phones https://www.mobiles.co.uk/refurbished-mobile-phones Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“Lack of communication. Delivery areanged twice and never picked up You customer service never replied to email”

Helpful Report

Posted 4 years ago

Mobiles.co.uk is rated 4.7 based on 37,347 reviews