Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,755 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,755 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had such a bad experience with my delivery of my new phone several emails and nearly 3 hours of phone calls (most of the time on hold) I finally got some help and I received my phone only for it to not work as the wrong sim for my allocated number was sent, I dealt direct with Vodafone as I have no confidence with mobile.co to be able to resolve I believe I received a good deal but I would have willingly paid more for a better customer service.”

Helpful Report

Posted 5 years ago

Hi Andrew, we are sorry to hear about the issues you have encountered during our busy period. We are currently experiencing a high number of queries, and it may take a little longer than usual for you to reach our Customer Service Team. Mobiles.co.uk

Posted 5 years ago

“Mobile.co.uk had a great deal but struggled with their admin. They also charged us 3 upfront payments for 2 phones and we are still waiting for the refund.”

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Posted 5 years ago

“Had a question and waited on hold over half an hour and was never answered. Their site errored and I couldn’t register and no help available at all.”

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Posted 5 years ago

Hi Jenna, we are currently experiencing a high number of queries, and it may take a little longer than usual for you to reach our Customer Service Team. We are sorry for any inconvenience. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

Hi Jena, we are currently experiencing a high number of queries and wait times maybe a little longer than usual, we are very sorry for any inconvenience caused. Mobiles.co.uk

Posted 5 years ago

“good pricing bad delivery service (DPD)”

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Posted 5 years ago

Hi Paul, we’ll always do our best to get your order to you on time and are sorry if your order had been delayed during our busy period. Regards, Mobiles.co.uk

Posted 5 years ago

“I have experienced terrible customer service from mobiles.co.uk. I am still waiting acknowledgment that my phone has been returned. I tried calling customer service twice, first their systems weren’t working and the second time the adviser told me she wasn’t skilled enough to handle my query. I have since emailed and I’m still waiting. Can someone please return my calls!”

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Posted 5 years ago

“The offer that Mobiles.co.uk provided for the hand set was excellent, no complaints there. I was however very disappointed by the delivery and customer care the company offered. My first hand set was a few days delayed, which I can understand with it being Black Friday. When the handset arrived at dpd it was “lost” within the first 2 hours of being there. After what summed to be more than an hour on numerous calls to customer care (50% of which went through to Carphone Warehouse , who after wasting 10 minutes of my time asking me questions told me the call should be for mobiles and that although the number I called was correct I was put through to the wrong department.) I eventually received a new mobile, 2 weeks after ordering. When it arrived there was no surprise the first was “lost”, the parcel was marked as containing lithium batteries and came in a plastic bag with no padding whatsoever, quite clearly a smartphone. After setting up the phone And waiting 24 hours for my sim to become active I had no joy. A quick call to Vodaphone and they told me the sim Mobiles had provided had not been activated on their end and that I would have to go into a Vodaphone store where they could swap the phone on my behalf. Excellent prices that couldn’t be beaten but the shopping experience was dreadful.”

Helpful Report

Posted 5 years ago

Hi Jacob, We’ll always do our best to get your order to you on time. But there’s a chance that it might be delayed due to unforeseen circumstances. We are very sorry for the inconvenience that has been caused. Michelle Mobiles.co.uk

Posted 5 years ago

“Awful to get hold of didmt resolve my issue and arrogent customer service”

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Posted 5 years ago

“My experience wasn’t very good however I do understand I was Black Friday so staff very busy. However I ordered contract then realised they’d charged my for the whole thing and it wasn’t what I asked for so had to ring the next day and sort it then I ordered phone for next day delivery paid my extra £7 so it would come before work however it didn’t come was delayed waiting till the next day no sign rang customer service said I won’t get it to Monday so I said can I go collect it from down the road they said yes however rang dpd to check I could and couldn’t as it was locked away till Monday so very annoyed I had to wait 4 days instead of next day like I asked my neighbour stayed in all day waiting for it. Wost part was nobody telling me what was happening I had to do all the chasing”

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Posted 5 years ago

Hi Tian, we always endeavour to keep our customers updated regarding their orders. Apologies if this was not the case in this instance. We are sorry for any inconvenience that has been caused. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“I am happy with the deal and phone that I purchased, but very disappointed in the service with regards to postage/delivery. I paid extra money to have my phone delivered by midday on a specific day (a Friday) as my current phone was not working properly, however it didn’t happen and the courier company told me that it was due to a delay on Mobiles.co.uk (carphone warehouse) part, and unfortunately it would not be delivered until the following Monday (it was not deemed an urgent delivery and they would not be couriering it over the weekend) which meant I had to take another day off work! I’ve tried complaining via email/over the phone but have had very poor responses (I’ve not even been refunded the additional fee I paid to have an early delivery!). Beware if you need your device quickly like me.”

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Posted 5 years ago

“Phone was delayed and emailed were not replied to.”

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Posted 5 years ago

Hi Ashley, we’ll always do our best to get your order to you on time. During busy periods some orders may be delayed. We have been dealing with a high number of queries but do try to respond to all customers as quickly as we can. We hope you can accept our apologies for the inconvenience caused. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“The prices are great and website easy to use. My sim card never arrived and when I called up the team were VERY unhelpful! Such a shame.”

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Posted 5 years ago

Hi Joyce, we take all feedback seriously, both positive and negative, which allows us to continually improve the level of service we offer. We also set a very high standard of customer services which sets us apart from our competition; however, I am sorry that on this occasion these high standards were not met. Regards, Mobiles.co.uk

Posted 5 years ago

“A ton of issues”

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Posted 5 years ago

““Lost “ the first phone. Sent a second with a different SIM. didn’t tell me or the network provider. I sorted it out took 2 weeks. Cheaper deal. Lots of customer surveys. Pity can not actually do logistics or any follow up at all.”

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Posted 5 years ago

Hi James, we can understand your disappointment and appreciate the inconvenience that has been caused. We always endeavour to keep our customers updated regarding their orders. Apologies if this was not the case in this instance. Regards, Mobiles.co.uk

Posted 5 years ago

“Confusing, got an email stating failed security check with nowhere to go to understand or chase but then phone turns up. Didn’t turn up on the day promised which wasn’t a problem but why promise it and then just not turn up, actually came 3 days later. This was also a Christmas present so a text to my sons existing number with full details of the order has completely ruined that. Not great all in all”

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Posted 5 years ago

Hi David, we are sorry for the confusing messages you have received regarding your order. With regards to the text messages, any updates will be sent to the mobile number inputted at the point of purchase. We are sorry for any inconvenience that may have been caused. Regards, Mobiles.co.uk

Posted 5 years ago

“The cash back process is oh so unnecessarily complicated... anyone would think deliberately so in order that people don’t bother claiming...”

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Posted 5 years ago

Hi Marc, we try to make claiming cashback as easy as possible, you can find further details on how to claim via the link below: https://www.mobiles.co.uk/cashback Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Delivery delayed despite next day delivery promise. Customer services not interested.”

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Posted 5 years ago

Hi Annika, we can only advise on the expectations of receiving our delivery. On some occasion due to unforeseen circumstances deliveries may be delayed. We are sorry for any inconvenience that has been caused. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“I was on hold to customer services for over an hour & hung up as the call was never answered. I was unable to log onto the mobiles website for days after I received my phone, something which appeared to be a website issue. There was no way to speak to anyone & information provided was limited. Otherwise happy.”

Helpful Report

Posted 5 years ago

Hi Rebecca, So sorry to hear that you were unable to get through to us. Unfortunately due to the busy period, it may take a little longer to get through to the team because of the high volume of calls. We hope that the issue is resolved for you but please get back in touch if this isn't the case. Regards, Mobiles.co.uk

Posted 5 years ago

“Unhappy with the amount of times I’ve had to call to get my refund and this still not processed it’s been almost 1 month!! Terrible service been told each time they have processed my refund then no correspondence. Stay away and go to who you know.”

Helpful Report

Posted 5 years ago

Hi Harjinder, I would sincerely like to apologise for the inconvenience caused with the refund. Refunds can take 3-5 working days to show in your account from the time that they are processed. If the refund isn't in your account within 5 working days please be sure to contact the team at Reviews@mobiles.co.uk. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

Hi, We are sorry to hear about the issues that you have had with your refund. Refunds can take 5 working days so please be sure to contact us if you don't have it after this time. Please feel free to contact us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“The delivery service was seamless and on time, but lost points for trying to trick me into signing up for extras with buttons and copy that looked like the sign-up-for-extras screens were mandatory part of the screen flow. I would be tempted to refrain from recommending you because it feels like I would be opening friends and family up to the same 'con'.”

Helpful Report

Posted 5 years ago

Hi Jonathan, Thanks for leaving your review. It's unfortunate to hear that you feel this way and this certainly isn't the case. Recommended extras may show up but you wouldn't need to select these if you didn't wish to purchase them. If you require any assistance please get back in touch. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“This contract was advertised at £29 a month, however upon purchasing it and receiving my sim, it turns out that it is £41 a month. I haven't had much support at all from customer service for the first few weeks, only now receiving replies to my emails and telling that they're looking into it and to wait even longer. I don't have much hope for this to be rectified.”

Helpful Report

Posted 5 years ago

Hi Matthew, Thanks for your review. We are very sorry to hear about the issues that you have had with the price of your tariff. Some of our deals come with cashback which means that they reduce the overall price of the contract, essentially meaning that the monthly price is reduced. However we can certainly check this out for you if this hasn't already been resolved by the Customer Service Team. Please could you email the team at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

Mobiles.co.uk is rated 4.7 based on 37,755 reviews