Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,730 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,730 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a refurbished phone which was supposed to be as good as new arrived with a large scratch on the screen. Customer service wasn’t very helpful telling me I had to send the phone back to them wait for them to process it and send me a new one which would leave me without a phone for a week. They diddnt seem to care about this”

Helpful Report

(Apple IPhone 11 64GB Purple Refurbished) - Posted 5 years ago

Hi Jenna, Sorry to hear about the issues that you have had with your order. We would certainly like to check it out but we just need some further information from you. Please drop us an email at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Got the phone”

Helpful Report

Posted 5 years ago

Hi, It's unfortunate to see that you are not happy with the service. If you require any assistance we would be happy to help you out. Please email us at Reviews@mobiles.co.uk - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Service not the best as order has not arrived. Ordered on Sunday and was told next day delivery. Still waiting for it and it’s Wednesday”

Helpful Report

(GEAR4 Crystal Palace For IPhone 11 Clear) - Posted 5 years ago

Dear Euan, We are sorry to hear about the issues caused with your order. So that we can check this out could you please email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Ok site. Got a good deal on the phone contract. Shame they use dpd to deliver, what a completely useless & incompetent company who have now delayed my phone arrival twice before moving delivery date to another day, without valid reasons.”

Helpful Report

(Samsung Galaxy S10 128GB Prism Green) - Posted 5 years ago

“Phone screen too small going to send back”

Helpful Report

(Apple IPhone XS 64GB Gold) - Posted 5 years ago

Hi Adrian, We are sorry to hear about this and it's unfortunate that you are not happy with the product. We can certainly help you out if you email us at Reviews@mobiles.co.uk with the following information: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“I took the day off work to receive my phone on the date it was meant to be delivered but the phone did not arrive. It’s disappointing that the delivery date was not adhered to and subsequently will have to take another day off work”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 5 years ago

Hi Tom. I'm sorry about the issues that you have had with the delivery of the order. We can certainly check this out to see what is going on. Please could you email us at Reviews@mobiles.co.uk . - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Great deal but ordering has been a poor experience. Login/registering details don’t work, waited 20 minutes on hold until I was put through to someone only to be told their systems were down so couldn’t help me with anything at all. Waiting in for my parcel to be delivered on the date they told be it would be (already one day after I’d originally been told) and phoned the delivery company this morning to get my 1 hour delivery slot only to be told that it will no longer be delivered today and it will hopefully be tomorrow. Another day wasted waiting for someone who is not coming and have to arrange for tomorrow. Useless account facility and poor customer service. Will not use again.”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 5 years ago

Hi Scott, I would like to apologise for the inconvenience caused with the delivery of the order. The team can check this out for you but we would need you to email us. Could you email us at Reviews@mobiles.co.uk? - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“I have had so many information about cash back do not know wat is true but everything went well”

Helpful Report

(Samsung Galaxy A20e 32GB Coral) - Posted 5 years ago

Hi David, We can certainly check your cashback out for you and take a look into your query. Please could you email us at Reviews@mobiles.co.uk with the information below? - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Unfortunately, I have had a really poor experience ordering a new phone with you guys. The gentleman from the sales team on the phone that helped me sort out my order on Monday was really helpful and friendly. However, lots of things have gone wrong since, I never got my order in the end and it was cancelled for some reason which the lady on customer services said she could not tell me why due to an agreement with the courier which I couldn’t understand as to why I couldn’t find out why my order had been dispatched got all the way down to my local depot to then be cancelled and sent back for no apparent reason. In addition to this I found her attitude towards the situation rude and as if she did not care about the situation in the slightest. I have been left very confused and frustrated by the entire experience.”

Helpful Report

(Apple IPhone XR 64GB Coral) - Posted 5 years ago

Hi Grace, We are sorry to hear about this and we would like to take a further look into this. It's unfortunate to hear that hear wasn't as it should have been on this occasion. Can you please email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Disappointed with my phone. Vodaphone say it's a tech problem with the handset.”

Helpful Report

Posted 5 years ago

Hi Carol, We are sorry to hear you are having issues with your handset. Please email us on Reviews@mobiles.co.uk with details on what issues you are having with your phone so we can look into this. Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“Good prices; terrible customer service.”

Helpful Report

(Apple IPhone 11 Pro 256GB Space Grey) - Posted 5 years ago

Hi Tim, I'm sorry to hear that you feel this way about the service you received and we can certainly check this out. Please drop us an email at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Keen prices and helpful salesperson but when there was an issue with the delivery the customer services department were very unhelpful.Also I was on and on to DPD and your customers service couldn’t resolve the problem and then the servers were out.”

Helpful Report

(Apple IPhone XR 128GB Black) - Posted 5 years ago

Hi Christopher, We are sorry to hear about this and it's unfortunate that the order was delivered within the time it should have been. Please could you email the team at the email address Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Wrong information given about upgrade never informed that I have to pay extra charges to upgrade the contract not at all happy with sales team so returning my mobile”

Helpful Report

(Apple IPhone 11 64GB Product Red) - Posted 5 years ago

Hi Varsha, So sorry to hear that you were not advised about the charges for upgrading your contract. If you can email the team at Reviews@mobiles.co.uk with the following information we can take a look into it. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Charger didn’t work still waiting for my exchange”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about this and we can certainly check this out to see what is going on. Please could you email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“The process has been a complete nightmare.I have ended up with two phones on one account accounts with Vodafone because when I contacted Vodafone to migrate my existing number over to my new phone they they said that they required a months notice and also since I bought my new phone through a third party rather than Vodafone they made it difficult for the customer to move their existing number over.As a result I have two bill charges this month instead of one”

Helpful Report

Posted 5 years ago

Hi George, We are sorry to hear about the issues that you have experienced and we can certainly take a further look into this to see what's going on. Please could you email us at Reviews@mobiles.co.uk with the following information so we can see what has happened? - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“My phone didn't arrive the next day and DPD don't deliver on weekends.”

Helpful Report

(Apple IPhone 11 64GB Purple) - Posted 5 years ago

“Was no help what's so ever when I had an issue only way to speak to anybody is through a costly number...”

Helpful Report

Posted 5 years ago

“Please l nead ssummary 10 b”

Helpful Report

Posted 5 years ago

Hi Abas, If you can email us on Reviews@mobiles.co.uk with more details of what you require, we will look into this. Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“My card kept getting rejected and there was no reason why. Rang up and went through everything and all my card details and my card was rejected again. This time I was told it was because I had a different address to my current. I then used another card which worked. However I then saw I had been charged on 2 accounts. I then had to ring my bank and get them to stop a payment going out. A lot of messing about”

Helpful Report

(Apple IPhone 11 64GB White) - Posted 5 years ago

Hi there, We are sorry to hear you had issues with ordering the handset and had ended up getting charged twice. We understand how frustrating this can be. If you would like us to look into this further, then please email us on Reviews@mobiles.co.uk, We will need you to include the following details within your email: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“I have had problems since my first bill”

Helpful Report

Posted 5 years ago

Hi Jordan, Please contact us at Reviews@mobiles.co.uk and we'll be more than happy to help. We will need you to include the following details within your email: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number Regards, Michelle Mobiles.co.uk

Posted 5 years ago

Mobiles.co.uk is rated 4.7 based on 37,730 reviews