Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,730 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,730 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service until it came to delivery had an hours time slot this came and went by after lots of excuses five hours later after much anxiety and watching the van go right passed our hour I had a message from yourself to say sorry we missed us but we were not at home we left a calling card absolute lies all day but was the Finnish making us the excuse when we with much inconvenience we never left the house all day because of the stress cause I cancelled the phone as it was supposed to be for my partners birthday on Sunday all I wanted was anopolige from the couriers for blaming us. We still want the phone but could not stay in all day on the of chance that it would arrive. David”

Helpful Report

(Samsung Galaxy S10e 128GB Prism White) - Posted 5 years ago

Hi David, We are sorry to hear about the issues with your delivery, upon checking your order DPD had been experiencing issues within your area and your delivery could not be made. I can see that we have set up a return for you. If you do require any further help, please do get in contact with us Reviews@mobiles.co.uk. Thanks Michelle Mobiles.co.uk

Posted 5 years ago

“Phone was promised to be delivered next day by DPD, they did not turn up and when i called them they stated i needed to collect from their depot costing me money and time. I have raised this with mobiles.co.uk and 2 weeks on I am yet to receive and acknowledgement of my complaint let alone a resolution to the matter. Nim”

Helpful Report

Posted 5 years ago

Hi, We can confirm that delivery was attempted to your chosen address the day after you had placed your order, unfortunately, there had been no one home at the time of delivery. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Got a phone eventually but I had to chase this up after the selling agent said he would call back but never did. I was also miss lead about the delivery being able to be left with a neighbour. A bit disappointing. The agent was pleasant enough on the phone though.”

Helpful Report

(Samsung Galaxy S10 128GB Prism Black) - Posted 5 years ago

Hi Edward, We're sorry to hear you did not receive a callback as arranged. So we can look into this for you, can you email us at Reviews@mobiles.co.uk? It will help us look into this as soon as possible if you can include the following information in your email: - Your full name - Mobiles.co.uk order number - Full address including postcode - Telephone number Many Thanks, Jade Mobiles.co.uk

Posted 5 years ago

“Phone delivered on time however after order was placed free gift was not in the item basket After calling the company and emailing twice I have still not had this issue resolved Staff do not seem to know there own terms od service and I believe there has been an issue somewhere with the order but nobody is willing to discuss it Seems they have had these issues since day one after reading reviews Would be helpful to know who parent company are , would like to contact to find out what is happening”

Helpful Report

(Samsung Galaxy A20e 32GB Black) - Posted 5 years ago

“When I was offered an upgrade I was told the new phone I was going to get was bigger than the one I had but was the same size ,so very disappointed”

Helpful Report

Posted 5 years ago

Hi Rosalie, We do offer a 14-day change of mind if you are unhappy with your upgrade, further details on how to complete a return can be found online via the link below: https://www.mobiles.co.uk/help Thanks, Michelle Mobiles.co.uk

Posted 5 years ago

“I bought a phone and a case for it . But I was sent wrong case. And the price of contract in my invoice differs from the price that I was sent to my email and quoted in phone call. Strange to say the least.”

Helpful Report

(Google Pixel 3 XL 64GB Clearly White) - Posted 5 years ago

This does sound strange Martins, So that we can take a look into your order, can you please get in touch with us via email at Reviews@mobiles.co.uk? It would be helpful for the team if you could please include the following information in your review: - Your full name - Mobiles.co.uk order number - Full address including postcode - Telephone number Many Thanks, Jade Mobiles.co.uk

Posted 5 years ago

“Don’t like the service from the staff they don’t listen”

Helpful Report

Posted 5 years ago

“Delivery not as advertised when ordering.”

Helpful Report

(Apple IPhone 8 64GB Space Grey) - Posted 5 years ago

“My order was dealt with quickly however I stated the delivery address as being different and this was clearly stated on the order however this was ignored and DPD delivered the phone to me instead which was extremely annoying and inconvenient because I then had to make arrangements to get it sent to the right place .”

Helpful Report

(Motorola G7 Plus Blue) - Posted 5 years ago

Hi Christine, It's disappointing to hear your order was delivered to the incorrect address. So we can get this fed back for you, can you please contact us via email at Reviews@mobiles.co.uk along with the following? - Your full name - Mobiles.co.uk order number - Full address including postcode - Telephone number - A copy of your review Many Thanks, Jade Mobiles.co.uk

Posted 5 years ago

“Make sure you take a photo or screen shot that this company is offering. I bought mine online & they are denying that it came with the data I purchased. Funnily enough, the deal has mysteriously disappeared from their website..... They said I chose this phone & plan, yet the plan I have paid for is being advertised for less than I paid upfront. False advertising and won't admit it.”

Helpful Report

(Sony Xperia XZ3 Red) - Posted 5 years ago

Hi Scott, When placing an order online you would need to accept that you are happy with the contract/upgrade, you would also receive a confirmation email detailing your order details. You may still be entitled to return your order if you are unhappy. Please refer to our website returns and exchange policy via the link below: https://www.mobiles.co.uk/help Thanks, Michelle Mobiles.co.uk

Posted 5 years ago

“Keeping my old phone number”

Helpful Report

(Apple IPhone XR 64GB Black) - Posted 5 years ago

Hi Elvir, If there is anything we could help you with, please contact us at Reviews@mobiles.co.uk Thanks, Michelle Mobiles.co.uk

Posted 5 years ago

“Well I agreed to a £15 contract. The receipt and final bill on the receipt when paying said £15 a month. I've recieved it with an invoice saying £19 a month!!!”

Helpful Report

(Samsung Galaxy A40 64GB Blue) - Posted 6 years ago

Hi there, We're disappointed to hear that you have received a bill for a higher amount than you had agreed to. We would like to look into this further so would kindly ask that you email us on Reviews@mobiles.co.uk. Please include a copy of your review within the email. I apologise for any inconvenience caused. Kind regards Jade Mobiles.co.uk

Posted 6 years ago

“I am being asked to write a review but I don’t have my phone and DPD don’t respond. I asked for it to be delivered on Saturday and made sure I was at home. I get a message saying it will be delivered on Friday which is firstly not what I asked for. They then say Saturday is fine but that is the last I have heard from them”

Helpful Report

(Apple IPhone XR 128GB Black) - Posted 6 years ago

Hi We can understand how you must be feeling and appreciate the inconvenience that has been caused. Please contact us at Reviews@mobiles.co.uk We'll need a copy of your review, your full name, address including postcode and order number. Kind regards Jade Mobiles.co.uk

Posted 6 years ago

“Pleased with my XR..... disappointed it didn’t arrive when it was appointed to.... Even more dissatisfied I had to chase it and go through purchasing all over again as no one communicated to me £23 needed to be finalised prior to completing upgrade....... I very nearly went with a another provider.....”

Helpful Report

(Apple IPhone XR 128GB (PRODUCT) RED) - Posted 6 years ago

Hi Valerie, We are sorry to hear about the issues you had encountered when placing your order, we would always make contact via email or text if there had been a problem with your order. If there is anything further we can help with, please contact us at Reviews@mobiles.co.uk Thanks, Michelle Mobiles.co.uk

Posted 6 years ago

“Still not using my new sim after eight days. Got fed up waiting so loased my old sim into my new phone.”

Helpful Report

(Apple IPhone 7 32GB Black) - Posted 6 years ago

Hi Graham, This is a little odd as SIM activations normally take around 24- 48 hours. As you are still waiting we would like to investigate the reason behind the delay. Please send a copy of your review, your full name, address including postcode, mobile number and order number to Reviews@mobiles.co.uk Thanks Michelle Mobiles.co.uk

Posted 6 years ago

HI Graham, You may need to register your new SIM card with your network provider. If you require further assistance please email us at Reviews@mobiles.co.uk Thanks, Michelle Mobiles.co.uk

Posted 6 years ago

“Really disappointed, when I processed my order I was told it would be next day delivery , once the order was through I then was told it wouldn’t be here until Tuesday 23rd due to holidays which I understand , now I am being told it won’t be here until Wednesday, this should be made clear before purchase !”

Helpful Report

(Huawei P30 128GB Black) - Posted 6 years ago

Hi Zoe, We do offer next day delivery, however, due to the bank holiday weekend deliveries may be impacted. We are sorry for any inconvenience that has been caused. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“The process of ordering phone was easy but not delivered on time. Tracking showing out for delivery but never arrived on specified date”

Helpful Report

(Samsung Galaxy S10e 128GB Prism Green) - Posted 6 years ago

Hi Enginder, We can help track the progress of your delivery, please could you contact us at Reviews@mobiles.co.uk Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“Ordering my mobile was straight forward and delivery was prompt and couldn’t fault it! The only issue I’ve got is that I can’t use my new phone as I didn’t receive a welcome pack which should have come with phone containing my SIM card! I emailed and someone phoned me the next day, they were very pleasant on phone and are sending out a SIM card but need to wait 3-5 working days for it!! I then need to call O2 myself! ( all rather inconvenient) O2 have also already billed me for a phone that I am still notable to use till the sim comes etc!”

Helpful Report

(Apple IPhone XR 64GB (PRODUCT) RED) - Posted 6 years ago

Hi Sandra, We are sorry to hear that your SIM card had failed to arrive. Once your SIM has arrived you can register this online with O2 : https://swapmysim.o2.co.uk/ Please, could you also contact us once you have activated your SIM card, as we can look into covering your line rental for the days you have been without your SIM card? We'll need you to email us a copy of your review, your full name, address including postcode, mobile number and order number, to Reviews@mobiles.co.uk Thanks, Michelle Mobiles.co.uk

Posted 6 years ago

“When ordering my new phone from a customer service agent over the phone my address was put it wrong as I had moved address in the last 2 years but As A credit check was needed I had to give a previous address. This resulted in my card payment not working because the address didn’t match up. The employee should of known that I was able to put in more than one address because people do move house. This resulted in my card payment being taken out of my account 3 times, I was able to get through to a member of the team plus the bank to discuss this. I then had to wait up to 10 days for all this money to go back into my account which wasn’t ideal as it was quite a bit of money.”

Helpful Report

(Apple IPhone XR 64GB Coral) - Posted 6 years ago

HI Amy, We are sorry to hear about the problems that you have encountered when you have tried to place an order. We would always recommend contacting us to advise on any address changes, this is to ensure that when we complete a credit check/internal checks there is not a miss match of information. Regards, Michelle Mobiles.co.uk

Posted 6 years ago

“I ordered the new iPhone XS with O2 from Mobiles.co.uk The order was processed as soon as possible and all seemed smooth. I then got an email to tell me that my Parcel had been returned to the depot and then back to Mobiles.co.uk. With no information I emailed mobiles.co.uk who told me it had been "Declined" but with no more information why, I was left still confused. The day after I received a letter in the most from O2 explaining my "New contract" and all of the monthly details, £49.00 this data etc etc. I have emailed Mobiles.co.uk as I am completely confused, I don't want to get charged monthly for my contract as I don't have a phone! Better Communication please. Regards Tom”

Helpful Report

(Apple IPhone XS 64GB Space Grey) - Posted 6 years ago

Hi Thomas, We would like to check your account to ensure that a return has been completed. Please contact us at Reviews@mobiles.co.uk We'll need your full name, address including postcode, mobile number and email address. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

Mobiles.co.uk is rated 4.7 based on 37,730 reviews