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Mobiles.co.uk Reviews

4.7 Rating 37,373 Reviews

94 %

of reviewers recommend Mobiles.co.uk

Company Reviews

Product Reviews

4.7

Based on 37,373 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk 5 star review on 24th February 2024

Mobiles.co.uk 5 star review on 31st January 2024

Carleen Dickinson

Mobiles.co.uk 5 star review on 31st January 2024

Carleen Dickinson

Mobiles.co.uk 5 star review on 20th December 2023

Mobiles.co.uk 5 star review on 11th December 2023

Mobiles.co.uk 5 star review on 7th December 2023

Mobiles.co.uk 5 star review on 7th December 2023

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Make sure you take a photo or screen shot that this company is offering. I bought mine online & they are denying that it came with the data I purchased. Funnily enough, the deal has mysteriously disappeared from their website..... They said I chose this phone & plan, yet the plan I have paid for is being advertised for less than I paid upfront. False advertising and won't admit it.”

(Sony Xperia XZ3 Red) - Posted 4 years ago

Hi Scott, When placing an order online you would need to accept that you are happy with the contract/upgrade, you would also receive a confirmation email detailing your order details. You may still be entitled to return your order if you are unhappy. Please refer to our website returns and exchange policy via the link below: https://www.mobiles.co.uk/help Thanks, Michelle Mobiles.co.uk

Posted 4 years ago

“Keeping my old phone number”

(Apple IPhone XR 64GB Black) - Posted 4 years ago

Hi Elvir, If there is anything we could help you with, please contact us at Reviews@mobiles.co.uk Thanks, Michelle Mobiles.co.uk

Posted 4 years ago

“Well I agreed to a £15 contract. The receipt and final bill on the receipt when paying said £15 a month. I've recieved it with an invoice saying £19 a month!!!”

(Samsung Galaxy A40 64GB Blue) - Posted 5 years ago

Hi there, We're disappointed to hear that you have received a bill for a higher amount than you had agreed to. We would like to look into this further so would kindly ask that you email us on Reviews@mobiles.co.uk. Please include a copy of your review within the email. I apologise for any inconvenience caused. Kind regards Jade Mobiles.co.uk

Posted 5 years ago

“I am being asked to write a review but I don’t have my phone and DPD don’t respond. I asked for it to be delivered on Saturday and made sure I was at home. I get a message saying it will be delivered on Friday which is firstly not what I asked for. They then say Saturday is fine but that is the last I have heard from them”

(Apple IPhone XR 128GB Black) - Posted 5 years ago

Hi We can understand how you must be feeling and appreciate the inconvenience that has been caused. Please contact us at Reviews@mobiles.co.uk We'll need a copy of your review, your full name, address including postcode and order number. Kind regards Jade Mobiles.co.uk

Posted 5 years ago

“Pleased with my XR..... disappointed it didn’t arrive when it was appointed to.... Even more dissatisfied I had to chase it and go through purchasing all over again as no one communicated to me £23 needed to be finalised prior to completing upgrade....... I very nearly went with a another provider.....”

(Apple IPhone XR 128GB (PRODUCT) RED) - Posted 5 years ago

Hi Valerie, We are sorry to hear about the issues you had encountered when placing your order, we would always make contact via email or text if there had been a problem with your order. If there is anything further we can help with, please contact us at Reviews@mobiles.co.uk Thanks, Michelle Mobiles.co.uk

Posted 5 years ago

“Still not using my new sim after eight days. Got fed up waiting so loased my old sim into my new phone.”

(Apple IPhone 7 32GB Black) - Posted 5 years ago

Hi Graham, This is a little odd as SIM activations normally take around 24- 48 hours. As you are still waiting we would like to investigate the reason behind the delay. Please send a copy of your review, your full name, address including postcode, mobile number and order number to Reviews@mobiles.co.uk Thanks Michelle Mobiles.co.uk

Posted 5 years ago

HI Graham, You may need to register your new SIM card with your network provider. If you require further assistance please email us at Reviews@mobiles.co.uk Thanks, Michelle Mobiles.co.uk

Posted 5 years ago

“Really disappointed, when I processed my order I was told it would be next day delivery , once the order was through I then was told it wouldn’t be here until Tuesday 23rd due to holidays which I understand , now I am being told it won’t be here until Wednesday, this should be made clear before purchase !”

(Huawei P30 128GB Black) - Posted 5 years ago

Hi Zoe, We do offer next day delivery, however, due to the bank holiday weekend deliveries may be impacted. We are sorry for any inconvenience that has been caused. Thanks Michelle Mobiles.co.uk

Posted 5 years ago

“The process of ordering phone was easy but not delivered on time. Tracking showing out for delivery but never arrived on specified date”

(Samsung Galaxy S10e 128GB Prism Green) - Posted 5 years ago

Hi Enginder, We can help track the progress of your delivery, please could you contact us at Reviews@mobiles.co.uk Thanks Michelle Mobiles.co.uk

Posted 5 years ago

“Ordering my mobile was straight forward and delivery was prompt and couldn’t fault it! The only issue I’ve got is that I can’t use my new phone as I didn’t receive a welcome pack which should have come with phone containing my SIM card! I emailed and someone phoned me the next day, they were very pleasant on phone and are sending out a SIM card but need to wait 3-5 working days for it!! I then need to call O2 myself! ( all rather inconvenient) O2 have also already billed me for a phone that I am still notable to use till the sim comes etc!”

(Apple IPhone XR 64GB (PRODUCT) RED) - Posted 5 years ago

Hi Sandra, We are sorry to hear that your SIM card had failed to arrive. Once your SIM has arrived you can register this online with O2 : https://swapmysim.o2.co.uk/ Please, could you also contact us once you have activated your SIM card, as we can look into covering your line rental for the days you have been without your SIM card? We'll need you to email us a copy of your review, your full name, address including postcode, mobile number and order number, to Reviews@mobiles.co.uk Thanks, Michelle Mobiles.co.uk

Posted 5 years ago

“When ordering my new phone from a customer service agent over the phone my address was put it wrong as I had moved address in the last 2 years but As A credit check was needed I had to give a previous address. This resulted in my card payment not working because the address didn’t match up. The employee should of known that I was able to put in more than one address because people do move house. This resulted in my card payment being taken out of my account 3 times, I was able to get through to a member of the team plus the bank to discuss this. I then had to wait up to 10 days for all this money to go back into my account which wasn’t ideal as it was quite a bit of money.”

(Apple IPhone XR 64GB Coral) - Posted 5 years ago

HI Amy, We are sorry to hear about the problems that you have encountered when you have tried to place an order. We would always recommend contacting us to advise on any address changes, this is to ensure that when we complete a credit check/internal checks there is not a miss match of information. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“I ordered the new iPhone XS with O2 from Mobiles.co.uk The order was processed as soon as possible and all seemed smooth. I then got an email to tell me that my Parcel had been returned to the depot and then back to Mobiles.co.uk. With no information I emailed mobiles.co.uk who told me it had been "Declined" but with no more information why, I was left still confused. The day after I received a letter in the most from O2 explaining my "New contract" and all of the monthly details, £49.00 this data etc etc. I have emailed Mobiles.co.uk as I am completely confused, I don't want to get charged monthly for my contract as I don't have a phone! Better Communication please. Regards Tom”

(Apple IPhone XS 64GB Space Grey) - Posted 5 years ago

Hi Thomas, We would like to check your account to ensure that a return has been completed. Please contact us at Reviews@mobiles.co.uk We'll need your full name, address including postcode, mobile number and email address. Thanks Michelle Mobiles.co.uk

Posted 5 years ago

“Still waiting on my free gift getting no response won't advice anyone to get a gift with there phone”

Posted 5 years ago

Hi there, We are disappointed to hear about the delay with your free gift. Please contact us at Reviews@mobiles.co.uk We'll need a copy of your review, your full name, address including postcode, mobile number and order number. Thanks Michelle Mobiles.co.uk

Posted 5 years ago

“Pushed from pillar to post, constantly put on hold, over forty five minutes on phone. Once I said I no longer wished to renew my contract, hay presto, was all sorted in five minutes. However it now appears my data is 5Mb instead of 10Mb. So now I have to waste my Saturday morning going to the O2 shop in town to try and sort it out with the very unhelpful staff in the Hastings shop. Not very happy. Phones great on the plus side and the new deal seemed good as long as i can sort out the data.”

(Samsung Galaxy A7 64GB Black) - Posted 5 years ago

Hi Danny, It's disappointing to hear your data is not correct. We'd like to get this looked into for you, so we can do this, can you please pop us an email at Reviews@mobiles.co.uk? To enable to help with this as quickly as is possible, please include your full name, Mobiles.co.uk order number, full address including postcode, and telephone number in the email. Many Thanks, Jade

Posted 5 years ago

“Major fault with the phone (screen unresponsive to touch) and SIM carriage was strangely too small to accept the nano card. Actual processing of order and response to my decision to return the item as faulty was excellent so the fault was entirely that of product quality.”

(Apple IPhone 6s 32GB Space Grey) - Posted 5 years ago

Hi Keith, we are sorry to hear about the issues you had found with your device. If there is anything further we could help with please do get in contact with us and we'll be more than happy to help. Thanks Michelle Mobiles.co.uk

Posted 5 years ago

“Signed up for £24 per month paid massive upfront fee for deal. Letter comes Saying £26 a month plus extra £1 for insurance I never asked for. Customer service says I have to call voda to sort voda says not. CS totally unhelpful phone going back. False pricing”

(Samsung Galaxy S10 128GB Prism White) - Posted 5 years ago

This is odd Nigel. So we can check your tariff, please email us at Reviews@mobiles.co.uk. To enable us to look into this swiftly, please include your full name, order number, full address including postcode, and telephone number, along with a copy of your review. Many thanks, Jade

Posted 5 years ago

“Not great !Delivery promised for Sunday then Monday then Tuesday now Wednesday and still no sign of phone .”

(Apple IPhone XR 64GB Blue Refurbished) - Posted 5 years ago

Hi Ken, This certainly doesn't sound great. Please could you contact us at Reviews@mobiles.co.uk We'll need a copy of your review, your full name, address including postcode, mobile number and email address. Thanks Michelle

Posted 5 years ago

“Delivery timing was perfect but the only problem is referral reward I referred 3 of my friends but still didn’t get any reward for that and it’s been 3 months now rang the customer services 2 time but stil didn’t get any response”

(Apple IPhone XR 64GB White) - Posted 5 years ago

“Delivered a sim locked phone that can't be used on the network I signed up to. Genius. Still waiting for a working phone then they invite me to review them! What can I say except GET YOUR ACT TOGETHER!!”

(Google Pixel 3 64GB Just Black) - Posted 5 years ago

“I don't wish to write a bad review, however Mobiles.co.uk sent me an automated email today asking me to review, despite me not yet receiving my phone... so here goes. (You might want to look into your marketing strategy!) My phone is lost. DPD has lost it. DPD said I have to contact mobiles.co.uk to find out what happens next. But mobiles.co.uk don't have a number to call. You have to email (as far as I can tell), and they say it takes 2 days to reply. Today is day 2 so lets see. Mobiles.co.uk have charged me for my phone, the money has left my account, but I have no phone. So I can only give this one star. I'd like my phone by Christmas as I really wanted the camera for family photos. If anyone from mobiles.co.uk reads these, please contact me! I'd really like to know what is going on and when I will get my phone”

(Apple IPhone XR 64GB Coral) - Posted 5 years ago

Hi Flora Thanks for your review. I’m sorry to hear that you’ve not received your phone; I understand the concern this would cause. Customers can contact us both by phone and via their My Account, all the details can be found on our website under the ‘Contact Us’ section. I hope since writing your review you’ve received your pone however if you haven’t then please update your review with your Order ID. Kind regards Grace | Mobiles.co.uk Customer Support team

Posted 5 years ago

“hu i style dont have the phone”

(Sony Xperia XZ2 Black) - Posted 5 years ago

Hi Pavel Thanks for your review. I’m sorry to hear that you’ve not received your phone; I understand the concern this would cause. I hope since writing your review you’ve received your pone however if you haven’t then please update your review with your Order ID. Kind regards Grace | Mobiles.co.uk Customer Support team

Posted 5 years ago

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Mobiles.co.uk is rated 4.7 based on 37,373 reviews