Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,359 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,359 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Mobiles.co.uk 5 star review on 24th February 2024

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had the phone 5 days and still not activated . I’m thinking of returning the phone.”

Helpful Report

Posted 4 years ago

Hi Craig, we are aware that some Vodafone connections are taking a little longer than expected to activate, we are sorry for any inconvenience that has been caused. Thanks, Michelle Mobiles.co.uk

Posted 4 years ago

“iphone arrived on vodafone contract.. Will not connect and Mobiles.co.uk take not responsibility for it.”

Helpful Report

(Apple IPhone 7 Plus 32GB Silver) - Posted 4 years ago

“Cheap and nasty screen saver and phone case. Rang to say I wanted to return it the lady said she would send me a cheque but did not need the bundle back. Surprise surprise no refund! They’re now in the bin”

Helpful Report

Posted 4 years ago

Hi Janine, We can check the progress of your refund, please email us at Reviews@mobiles.co.uk. We will need you to confirm the following details: - Your full name - Your address including postcode - Your mobile number - Your order number Thanks, Michelle Mobiles.co.uk

Posted 4 years ago

“phone is great , service is great up to purchase and price seems to be competitive, however ive just got my O2 letter and it doesn't match what ive purchased. so i should have 12 GB of data for £29 but have been put on 3GB for £30pm . This should be sorted straight away but i have to wait ???”

Helpful Report

Posted 4 years ago

Hi Colette, I can see that our Customer Service Team have contacted O2 regarding your plan, if you are still experiencing issues please contact us at Reviews@mobiles.co.uk. We will need you to include the following details within your email: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number - Details of your complaint Thanks Michelle Mobiles.co.uk

Posted 4 years ago

“I’m sure that the phone when I receive it will be excellent. However my issue is with the delivery. The next day service offered by DPD is nonsense. My parcel has been turned around in transit and they are unable to give any reason why. What is the point of offering this when the company is incapable of fulfilling their promise?”

Helpful Report

(Apple IPhone 8 64GB Silver Refurbished) - Posted 4 years ago

Hi Steven, I can see your delivery has arrived with you; due to your location, your delivery could take up to 2 working days to arrive. Thanks, Michelle Mobiles.co.uk

Posted 4 years ago

“Cashback redemption claims take a long time to be processed”

Helpful Report

(Honor 8S 32GB Black) - Posted 4 years ago

“I brought this phone for my son's birthday. He had it for a week and over the course of the week he had it, it wasn't charging properly, kept turning its self completely off for no reason. I contacted Mobile.co.uk and there customer service was shocking, they didn't care that the mobile wasn't working and as I was within my 14 day return all they wanted to know was if i wanted a replacement or cancel my contract. Due to the rudeness i received, I cancelled my contact and went elsewhere. I would not recommend purchasing a mobile from them.”

Helpful Report

Posted 4 years ago

“Unfortunately we have had a very poor experience with Mobiles.co.uk. First iPhone that has been delivered had a scratch across the front screen straight out of the box, the packaging looked a bit strange also so I suspect this was not a brand new phone, but rather a customer return. Not a great start! Once exchange has been arranged, we sent the phone back via DPD as arranged by Mobiles.co.uk to their warehouse address, and received notification from DPD that the parcel could not be delivered as there was no one there to sign for the delivery. After getting in touch with mobiles.co.uk this got resolved, however mobiles.co.uk say the mobile parcel is our responsibility (in case of loss etc), despite them arranging the courier. Finally we had the replacement phone sent out, unfortunately Mobiles.co.uk decided to use the billing address as the delivery address, which delayed things further. I am not sure exactly how this happened or what was the thinking behind it, their website even makes a massive deal out of the fact that delivery address cannot be changed and has to be as inputted during the original order. All in all, very good deal on the contract and device, but I wish we have paid a little more and went direct to Apple or 02 to avoid this whole faff. At the end of this whole episode we have ended up with 02 contract staring a week before we even had a device to use it with...”

Helpful Report

(Apple IPhone 8 64GB Gold) - Posted 4 years ago

“Very late delivery from DPD, causing plenty of problems. I had to collect the phone by myself. The O2 changed straightaway our contract. I love the phone but probably will return the whole bit as it’s unfair and greedy. Bought a contract for 31 pound, unl minutes and texts, 20gig internet. Right the first invoice came with 36 pound price and a few days later O2 sent me a message about another price increase plus only 10 gig of internet. Don’t use this company under any circumstance!”

Helpful Report

Posted 4 years ago

“Can’t fault ordering process and phone delivered the next day. However, I have not been able to use phone since receiving it a week ago due to it showing “no service”!! Daily calls to the network provider, who have been really good trying to sort this out but the order is “stuck in the mobiles.co.uk system”(Carphone warehouse). I have used the same online site for numerous phones over the years and used mobiles.co.uk for the first time as it was slightly cheaper - never again!!”

Helpful Report

(Apple IPhone 8 64GB Gold) - Posted 4 years ago

“Can not use my new phone yet, I have given pac code to o2 but still my phone not working and I’ve lost all photos and contacts. Changing phone is a nightmare I wish I kept my old phone.”

Helpful Report

(Apple IPhone X 64GB Space Grey) - Posted 4 years ago

Hi there, We are sorry to hear you are experiencing issues with your phone. Have you contacted O2 for an update on your port? We would recommend chasing this up with them as the network will be able to give you an ETA on this. In regards to your pictures and contacts, did you ensure everything was backed up on your old phone before setting this one up? As this would be an important factor when moving to a new phone. For any further issues, feel free to email us on Reviews@mobiles.co.uk and an advisor will be able to assist you on this. Thanks Mohsin Mobiles.co.uk

Posted 4 years ago

“Good service until it came to delivery had an hours time slot this came and went by after lots of excuses five hours later after much anxiety and watching the van go right passed our hour I had a message from yourself to say sorry we missed us but we were not at home we left a calling card absolute lies all day but was the Finnish making us the excuse when we with much inconvenience we never left the house all day because of the stress cause I cancelled the phone as it was supposed to be for my partners birthday on Sunday all I wanted was anopolige from the couriers for blaming us. We still want the phone but could not stay in all day on the of chance that it would arrive. David”

Helpful Report

(Samsung Galaxy S10e 128GB Prism White) - Posted 4 years ago

Hi David, We are sorry to hear about the issues with your delivery, upon checking your order DPD had been experiencing issues within your area and your delivery could not be made. I can see that we have set up a return for you. If you do require any further help, please do get in contact with us Reviews@mobiles.co.uk. Thanks Michelle Mobiles.co.uk

Posted 4 years ago

“Phone was promised to be delivered next day by DPD, they did not turn up and when i called them they stated i needed to collect from their depot costing me money and time. I have raised this with mobiles.co.uk and 2 weeks on I am yet to receive and acknowledgement of my complaint let alone a resolution to the matter. Nim”

Helpful Report

Posted 4 years ago

Hi, We can confirm that delivery was attempted to your chosen address the day after you had placed your order, unfortunately, there had been no one home at the time of delivery. Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“Got a phone eventually but I had to chase this up after the selling agent said he would call back but never did. I was also miss lead about the delivery being able to be left with a neighbour. A bit disappointing. The agent was pleasant enough on the phone though.”

Helpful Report

(Samsung Galaxy S10 128GB Prism Black) - Posted 4 years ago

Hi Edward, We're sorry to hear you did not receive a callback as arranged. So we can look into this for you, can you email us at Reviews@mobiles.co.uk? It will help us look into this as soon as possible if you can include the following information in your email: - Your full name - Mobiles.co.uk order number - Full address including postcode - Telephone number Many Thanks, Jade Mobiles.co.uk

Posted 4 years ago

“Phone delivered on time however after order was placed free gift was not in the item basket After calling the company and emailing twice I have still not had this issue resolved Staff do not seem to know there own terms od service and I believe there has been an issue somewhere with the order but nobody is willing to discuss it Seems they have had these issues since day one after reading reviews Would be helpful to know who parent company are , would like to contact to find out what is happening”

Helpful Report

(Samsung Galaxy A20e 32GB Black) - Posted 4 years ago

“When I was offered an upgrade I was told the new phone I was going to get was bigger than the one I had but was the same size ,so very disappointed”

Helpful Report

Posted 4 years ago

Hi Rosalie, We do offer a 14-day change of mind if you are unhappy with your upgrade, further details on how to complete a return can be found online via the link below: https://www.mobiles.co.uk/help Thanks, Michelle Mobiles.co.uk

Posted 4 years ago

“I bought a phone and a case for it . But I was sent wrong case. And the price of contract in my invoice differs from the price that I was sent to my email and quoted in phone call. Strange to say the least.”

Helpful Report

(Google Pixel 3 XL 64GB Clearly White) - Posted 4 years ago

This does sound strange Martins, So that we can take a look into your order, can you please get in touch with us via email at Reviews@mobiles.co.uk? It would be helpful for the team if you could please include the following information in your review: - Your full name - Mobiles.co.uk order number - Full address including postcode - Telephone number Many Thanks, Jade Mobiles.co.uk

Posted 4 years ago

“Don’t like the service from the staff they don’t listen”

Helpful Report

Posted 4 years ago

“Delivery not as advertised when ordering.”

Helpful Report

(Apple IPhone 8 64GB Space Grey) - Posted 4 years ago

“My order was dealt with quickly however I stated the delivery address as being different and this was clearly stated on the order however this was ignored and DPD delivered the phone to me instead which was extremely annoying and inconvenient because I then had to make arrangements to get it sent to the right place .”

Helpful Report

(Motorola G7 Plus Blue) - Posted 4 years ago

Hi Christine, It's disappointing to hear your order was delivered to the incorrect address. So we can get this fed back for you, can you please contact us via email at Reviews@mobiles.co.uk along with the following? - Your full name - Mobiles.co.uk order number - Full address including postcode - Telephone number - A copy of your review Many Thanks, Jade Mobiles.co.uk

Posted 4 years ago

Mobiles.co.uk is rated 4.7 based on 37,359 reviews