Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,730 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,730 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Came with a crack across the screen? Any chance I could get a replacement?”

Helpful Report

Posted 5 years ago

Hi Caitlin, we don't seem to have received any contact from you regarding the damage to your phone until now. We would like to run through a few more questions with you. Please contact us at Reviews@mobiles.co.uk We will need you to include the following details within your email: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“communication is poor”

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Posted 5 years ago

“I bought the phone as birthday present Faulty Handset and it is taking long time to get it sorted and replaced”

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Posted 5 years ago

Hi, We are sorry about the dealy, the phone you have ordered is currently out of stock. I can see that you have spoken with our Customer Service Team regarding your exchange. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Poor service online.”

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Posted 5 years ago

“Had new contract phone and Since Monday sim been in phone since monday and still saying. I’m service!!”

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Posted 5 years ago

Hi Leah, We have been experiencing a few delays with Vodafone connections; if you are still having problems, please email us at trustpilot@mobiles.co.uk. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“They “forgot” to tell Vodafone about the contract so phone doesn’t yet work”

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Posted 5 years ago

We have been experiencing a few delays with Vodafone connections; if you are still having problems, please email us at trustpilot@mobiles.co.uk. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Is been almost a week and I still can't get to use my new phone. Apparently Carphone Warehouse has a backlog activating new numbers and I would have to wait another week..quite disappointed actually..”

Helpful Report

Posted 5 years ago

Hi Elena, we have been experiencing a few delays with Vodafone connections; if you are still having problems, please email us at trustpilot@mobiles.co.uk. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Haven't received my phone yet, because of the mix up of where to delivery the phone , not my error,can't make any comments at this time.”

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Posted 5 years ago

Hi Sheryl, We can see that your order has now arrived safely with you. Regards, Michelle Mobile.co.uk

Posted 5 years ago

“Excellent order to delivery but very poor speed of getting me connected. I have email exchanges, phoned and your agents have put this into escalation but still I am 8 days in to my new contract and I'm still NOT connected to Vodafone. Therefore absolutely no use as a mobile phone currently. I wouldn't have bought it from Mobiles.co.uk if you had set this, what I now know to be "standard timescale expectation", at the point of order.”

Helpful Report

Posted 5 years ago

Hi Keith, we are aware that some Vodafone connections are taking a little longer than expected to activate, we are sorry for any inconvenience that has been caused. Thanks, Michelle Mobiles.co.uk

Posted 5 years ago

“Had the phone 5 days and still not activated . I’m thinking of returning the phone.”

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Posted 5 years ago

Hi Craig, we are aware that some Vodafone connections are taking a little longer than expected to activate, we are sorry for any inconvenience that has been caused. Thanks, Michelle Mobiles.co.uk

Posted 5 years ago

“iphone arrived on vodafone contract.. Will not connect and Mobiles.co.uk take not responsibility for it.”

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(Apple IPhone 7 Plus 32GB Silver) - Posted 5 years ago

“Cheap and nasty screen saver and phone case. Rang to say I wanted to return it the lady said she would send me a cheque but did not need the bundle back. Surprise surprise no refund! They’re now in the bin”

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Posted 5 years ago

Hi Janine, We can check the progress of your refund, please email us at Reviews@mobiles.co.uk. We will need you to confirm the following details: - Your full name - Your address including postcode - Your mobile number - Your order number Thanks, Michelle Mobiles.co.uk

Posted 5 years ago

“phone is great , service is great up to purchase and price seems to be competitive, however ive just got my O2 letter and it doesn't match what ive purchased. so i should have 12 GB of data for £29 but have been put on 3GB for £30pm . This should be sorted straight away but i have to wait ???”

Helpful Report

Posted 5 years ago

Hi Colette, I can see that our Customer Service Team have contacted O2 regarding your plan, if you are still experiencing issues please contact us at Reviews@mobiles.co.uk. We will need you to include the following details within your email: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number - Details of your complaint Thanks Michelle Mobiles.co.uk

Posted 5 years ago

“I’m sure that the phone when I receive it will be excellent. However my issue is with the delivery. The next day service offered by DPD is nonsense. My parcel has been turned around in transit and they are unable to give any reason why. What is the point of offering this when the company is incapable of fulfilling their promise?”

Helpful Report

(Apple IPhone 8 64GB Silver Refurbished) - Posted 5 years ago

Hi Steven, I can see your delivery has arrived with you; due to your location, your delivery could take up to 2 working days to arrive. Thanks, Michelle Mobiles.co.uk

Posted 5 years ago

“Cashback redemption claims take a long time to be processed”

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(Honor 8S 32GB Black) - Posted 5 years ago

“I brought this phone for my son's birthday. He had it for a week and over the course of the week he had it, it wasn't charging properly, kept turning its self completely off for no reason. I contacted Mobile.co.uk and there customer service was shocking, they didn't care that the mobile wasn't working and as I was within my 14 day return all they wanted to know was if i wanted a replacement or cancel my contract. Due to the rudeness i received, I cancelled my contact and went elsewhere. I would not recommend purchasing a mobile from them.”

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Posted 5 years ago

“Unfortunately we have had a very poor experience with Mobiles.co.uk. First iPhone that has been delivered had a scratch across the front screen straight out of the box, the packaging looked a bit strange also so I suspect this was not a brand new phone, but rather a customer return. Not a great start! Once exchange has been arranged, we sent the phone back via DPD as arranged by Mobiles.co.uk to their warehouse address, and received notification from DPD that the parcel could not be delivered as there was no one there to sign for the delivery. After getting in touch with mobiles.co.uk this got resolved, however mobiles.co.uk say the mobile parcel is our responsibility (in case of loss etc), despite them arranging the courier. Finally we had the replacement phone sent out, unfortunately Mobiles.co.uk decided to use the billing address as the delivery address, which delayed things further. I am not sure exactly how this happened or what was the thinking behind it, their website even makes a massive deal out of the fact that delivery address cannot be changed and has to be as inputted during the original order. All in all, very good deal on the contract and device, but I wish we have paid a little more and went direct to Apple or 02 to avoid this whole faff. At the end of this whole episode we have ended up with 02 contract staring a week before we even had a device to use it with...”

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(Apple IPhone 8 64GB Gold) - Posted 5 years ago

“Very late delivery from DPD, causing plenty of problems. I had to collect the phone by myself. The O2 changed straightaway our contract. I love the phone but probably will return the whole bit as it’s unfair and greedy. Bought a contract for 31 pound, unl minutes and texts, 20gig internet. Right the first invoice came with 36 pound price and a few days later O2 sent me a message about another price increase plus only 10 gig of internet. Don’t use this company under any circumstance!”

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Posted 5 years ago

“Can’t fault ordering process and phone delivered the next day. However, I have not been able to use phone since receiving it a week ago due to it showing “no service”!! Daily calls to the network provider, who have been really good trying to sort this out but the order is “stuck in the mobiles.co.uk system”(Carphone warehouse). I have used the same online site for numerous phones over the years and used mobiles.co.uk for the first time as it was slightly cheaper - never again!!”

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(Apple IPhone 8 64GB Gold) - Posted 5 years ago

“Can not use my new phone yet, I have given pac code to o2 but still my phone not working and I’ve lost all photos and contacts. Changing phone is a nightmare I wish I kept my old phone.”

Helpful Report

(Apple IPhone X 64GB Space Grey) - Posted 5 years ago

Hi there, We are sorry to hear you are experiencing issues with your phone. Have you contacted O2 for an update on your port? We would recommend chasing this up with them as the network will be able to give you an ETA on this. In regards to your pictures and contacts, did you ensure everything was backed up on your old phone before setting this one up? As this would be an important factor when moving to a new phone. For any further issues, feel free to email us on Reviews@mobiles.co.uk and an advisor will be able to assist you on this. Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

Mobiles.co.uk is rated 4.7 based on 37,730 reviews