Name: Mobiles.co.uk
Rating: 4.70

“Still waiting on my free gift getting no response won't advice anyone to get a gift with there phone”

Posted 6 years ago

Hi there, We are disappointed to hear about the delay with your free gift. Please contact us at Reviews@mobiles.co.uk We'll need a copy of your review, your full name, address including postcode, mobile number and order number. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“Pushed from pillar to post, constantly put on hold, over forty five minutes on phone. Once I said I no longer wished to renew my contract, hay presto, was all sorted in five minutes. However it now appears my data is 5Mb instead of 10Mb. So now I have to waste my Saturday morning going to the O2 shop in town to try and sort it out with the very unhelpful staff in the Hastings shop. Not very happy. Phones great on the plus side and the new deal seemed good as long as i can sort out the data.”

Helpful Report

(Samsung Galaxy A7 64GB Black) - Posted 6 years ago

Hi Danny, It's disappointing to hear your data is not correct. We'd like to get this looked into for you, so we can do this, can you please pop us an email at Reviews@mobiles.co.uk? To enable to help with this as quickly as is possible, please include your full name, Mobiles.co.uk order number, full address including postcode, and telephone number in the email. Many Thanks, Jade

Posted 6 years ago

“Major fault with the phone (screen unresponsive to touch) and SIM carriage was strangely too small to accept the nano card. Actual processing of order and response to my decision to return the item as faulty was excellent so the fault was entirely that of product quality.”

Helpful Report

(Apple IPhone 6s 32GB Space Grey) - Posted 6 years ago

Hi Keith, we are sorry to hear about the issues you had found with your device. If there is anything further we could help with please do get in contact with us and we'll be more than happy to help. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“Signed up for £24 per month paid massive upfront fee for deal. Letter comes Saying £26 a month plus extra £1 for insurance I never asked for. Customer service says I have to call voda to sort voda says not. CS totally unhelpful phone going back. False pricing”

Helpful Report

(Samsung Galaxy S10 128GB Prism White) - Posted 6 years ago

This is odd Nigel. So we can check your tariff, please email us at Reviews@mobiles.co.uk. To enable us to look into this swiftly, please include your full name, order number, full address including postcode, and telephone number, along with a copy of your review. Many thanks, Jade

Posted 6 years ago

“Not great !Delivery promised for Sunday then Monday then Tuesday now Wednesday and still no sign of phone .”

Helpful Report

(Apple IPhone XR 64GB Blue Refurbished) - Posted 6 years ago

Hi Ken, This certainly doesn't sound great. Please could you contact us at Reviews@mobiles.co.uk We'll need a copy of your review, your full name, address including postcode, mobile number and email address. Thanks Michelle

Posted 6 years ago

“Delivery timing was perfect but the only problem is referral reward I referred 3 of my friends but still didn’t get any reward for that and it’s been 3 months now rang the customer services 2 time but stil didn’t get any response”

Helpful Report

(Apple IPhone XR 64GB White) - Posted 6 years ago

“Delivered a sim locked phone that can't be used on the network I signed up to. Genius. Still waiting for a working phone then they invite me to review them! What can I say except GET YOUR ACT TOGETHER!!”

Helpful Report

(Google Pixel 3 64GB Just Black) - Posted 6 years ago

“I don't wish to write a bad review, however Mobiles.co.uk sent me an automated email today asking me to review, despite me not yet receiving my phone... so here goes. (You might want to look into your marketing strategy!) My phone is lost. DPD has lost it. DPD said I have to contact mobiles.co.uk to find out what happens next. But mobiles.co.uk don't have a number to call. You have to email (as far as I can tell), and they say it takes 2 days to reply. Today is day 2 so lets see. Mobiles.co.uk have charged me for my phone, the money has left my account, but I have no phone. So I can only give this one star. I'd like my phone by Christmas as I really wanted the camera for family photos. If anyone from mobiles.co.uk reads these, please contact me! I'd really like to know what is going on and when I will get my phone”

Helpful Report

(Apple IPhone XR 64GB Coral) - Posted 6 years ago

Hi Flora Thanks for your review. I’m sorry to hear that you’ve not received your phone; I understand the concern this would cause. Customers can contact us both by phone and via their My Account, all the details can be found on our website under the ‘Contact Us’ section. I hope since writing your review you’ve received your pone however if you haven’t then please update your review with your Order ID. Kind regards Grace | Mobiles.co.uk Customer Support team

Posted 6 years ago

“hu i style dont have the phone”

Helpful Report

(Sony Xperia XZ2 Black) - Posted 6 years ago

Hi Pavel Thanks for your review. I’m sorry to hear that you’ve not received your phone; I understand the concern this would cause. I hope since writing your review you’ve received your pone however if you haven’t then please update your review with your Order ID. Kind regards Grace | Mobiles.co.uk Customer Support team

Posted 6 years ago

“After not being able to purchase a mobile through the website due to website issues, I decided to ring and the sales team. I Spoke to a helpful guy who guided me through the procedure on the phone, deciding on a delivery address and day. After a 9 minute call and happy to of got everything sorted I realised the call cost me £15. Once my account came through I realised the sales guy had messed my billing and delivery address and also the day I wanted it to be delivered. After ringing customer services twice, the only thing they could do was email DPD. After spending all day trying to get DPD to send the package to my delivery address for it to only get sent to my billing address a day before I actually was available for it. I then had to travel 2 hours on a train to pick up the package, making the upfront cost of the phone (which was free) actually cost quite a bit of money.”

Helpful Report

(Apple IPhone XR 64GB Black) - Posted 6 years ago

Hi Jude Thanks for your review. I’m sorry to learn of the inconvenience caused by your order being dispatched to the incorrect address; I understand the frustration this would cause and would like to sincerely apologise. Kind regards Grace | Mobiles.co.uk Customer Support team

Posted 6 years ago

“Ordered phone last Thursday, received a number of emails, surveys etc, but still haven't received a delivery date!”

Helpful Report

(Apple IPhone XR 128GB (PRODUCT) RED) - Posted 6 years ago

Hello Moira Thank you for your review. I’m sorry for the delay processing your application, and appreciate the disappointment this must cause. We’ve received an unexpectedly high volume of orders, and are trying to fulfil all pending orders as a matter of priority. I’m pleased to see that your handset was delivered and signed for on 26/11/2018 at 15:06; I hope you’re enjoying your new phone. Kind regards Sophie | Mobiles.co.uk Customer Support team

Posted 6 years ago

“Very disappointed. Received a promotional Black Friday email offering iPhone XR deal with O2. Seemed reasonable and paid 175 upfront for phone. 2 days later recieved another email offering same phone with Vodafone for FREE!! Feel ripped off”

Helpful Report

(Apple IPhone XR 64GB Black) - Posted 6 years ago

“Abdul the salesperson called me to discuss my upgrade and contract. He did everything as he should. Polite, explained everything. Checked my preferences to match benefits. However, he didn’t give me the best deal. I noticed later that there was the same upgrade and contract on offer with more cash back! For this reason I’m not sure I’d recommend Mobiles to anyone anymore.”

Helpful Report

(Apple IPhone SE 128GB Rose Gold) - Posted 6 years ago

Hello Tasnim Thanks for your review. I am delighted to hear our Sales advisor Abdul provided you with a good experience when upgrading with Mobiles.co.uk, I am sorry to hear he was unable to provide you with the best deal. I kindly ask that you provide me with your Order ID so I am able to investigate this further for you, I am sorry for any inconvenience caused and I look forward to hearing from you. Kind regards Jade | Mobiles.co.uk Customer Support team

Posted 6 years ago

“Pleased with phone, as expected but very disappointed with price as have seen the same phone at considerably lower prices elsewhere, Amazon is selling it for £100 and they have the 2017 model at a lower price as well. If i hadnt opened box I would have returned phone and bought elsewhere. I trusted mobiles to be selling it at a competitive price.”

Helpful Report

Posted 6 years ago

Hi Heidi Thank you for your review. I'm sorry to hear that you're unhappy with the deal that you've chosen through Mobiles.co.uk, and that you've found a more competitive price with another company. So that I'm able to look into this for you, please may you update your review with your Order ID or a best contact number? I apologise for any inconvenience this may've caused you. Kind regards Sophie | Mobiles.co.uk Customer Support team

Posted 6 years ago

“The buying process on the website was exhausting with old addresses and phone numbers not being accepted by the system, however also not telling what exactly had to be changed (everything was phrased in a very misunderstanding way). Was about to give up and go somewhere else, even if it would've cost me more.”

Helpful Report

Posted 6 years ago

Hi Sandra Thank you for your review. I'm sorry to hear that your experience of ordering on our website wasn't satisfactory. In order for me to further look into your account and pass feedback onto our website development team, it would be helpful if you could provide me with your Order number. Kind regards Sophie | Mobiles.co.uk Customer Support team

Posted 6 years ago

“It is very difficult to get the phone to work So far I have managed to get the data transferred after several attempts But still unable to use the phone or email I am using my old phone now”

Helpful Report

Posted 7 years ago

Hello Janette, Thanks for your review. I’m sorry to hear that you’re having issues with your phone. If you require technical assistance, I’d kindly ask that you visit your local Carphone Warehouse store. Alternatively, please update your review with your order ID reference so I can locate your account to support further. Kind regards, Grace | Mobiles.co.uk Customer Support team

Posted 7 years ago

“I was told that the new SIM would have my current phone number on it but it didn't. I thought it might change after a few days but it didn't. I ended up going in to the EE shop who tried to see if I had been set up with a new account on the new number. They couldn't find any trace of the new number at all so have warned me that I should keep an eye on my bank statements in case I end up being charges twice. They told me that, apparently, Mobiles.Co.Uk have form for doing that! The phone itself seems ok but I'm not at all happy with the inconvenience and concern caused.”

Helpful Report

Posted 7 years ago

Hello Faith, Thanks for your review. I’m sorry to hear that you’re having issues with your order. If you have ordered an upgrade then your mobile number should have automatically been transferred to the new SIM, as you have mentioned in your review that this hasn’t happed, I’d kindly ask that you update your review with your order ID reference so I can locate your account to support further. Kind regards, Grace | Mobiles.co.uk Customer Support team

Posted 7 years ago

Hello Faith, Further to your review, I’ve tried to call you today to discuss your account further however you were unavailable. Every SIM card does have a new number allocated to it, although your existing number would overwrite this if you’ve upgraded. Should you still wish to discuss this further, please just let me know through your review and I’ll be happy to call again. Kind regards, Rebecca | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Nothing very good service”

Helpful Report

(Apple IPhone 8 64GB Silver) - Posted 7 years ago

Hello, and thanks for your review. I’m really pleased to hear you’re happy with the level of service received, and wondered if there’s anything more we could have done to improve this. Your feedback is valued, so please just get in touch if there’s anything more you wish to discuss. Kind regards Rebecca | Mobiles.co.uk Customer Support

Posted 7 years ago

“I called to check up about something on my contract and ended up buying an accessory for my phone as the lady was just pushing all sorts of products on me. Product arrives and does not work with my phone case. I phone them up to return and get put on hold for the most part of 30 minutes, for them to tell me they will be sending an accessory bundle including a phone case that will work with said product. I walk away thinking, it's not what i want, but hopefully it'll do. Only for me to find out that that phone call has cost me just over £17. So now this "accessory bundle" is probably not even worth what it cost me, to phone and resolve an issue caused by them. I don't even want to contact them to complain about this, as it will just cost me more! Absolutely furious. I will be contacting Resolver and any other outside source to find a way to resolve this situation without putting me further in debt.”

Helpful Report

(Samsung Galaxy S8 Orchid Grey) - Posted 7 years ago

Hi Dexter, Thank you for your review and for taking my call today. I'm glad we were able to come to a resolution to make this experience a better one for yourself. If there's anything else I can help with, do let me know. Kind regards, Mo | Mobiles.co.uk Customer Support

Posted 7 years ago

Hi Dexter, Thanks for taking my call. I hope you're happy with the information I provided. If there's anything else we can help with, do let us know. Kind regards, Mo | Mobiles.co.uk Customer Support Team

Posted 7 years ago

“It’s rurne up cracked”

Helpful Report

(Apple IPhone 7 Plus 32GB Jet Black) - Posted 7 years ago

Hello Kai, I’m sorry to hear your handset has been received cracked. I'll be in contact with you shortly. Thanks for taking the time to leave your review and for staying with us. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews