Name: Mobiles.co.uk
Rating: 4.70

“I had to return my phone and waiting for a reply from my previous EMail due to me not being able to get into the phone without a password.”

Helpful Report

(Samsung Galaxy Core Prime White Refurb) - Posted 7 years ago

Hello Christine, Thank you for taking the time to speak with me today. As discussed your new handset will be with you tomorrow and you will be kept updated about your delivery time. I hope you enjoy your new gadget when it arrives. Kind regards, Leona |Mobiles.co.uk Customer Support team

Posted 7 years ago

“I ordered a phone for my daughters birthday which was supposed to arrive next day (Monday), it finally arrived on Thursday after a ridiculous amount of time spent on the phone to yourselves and the courier.”

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(Apple IPhone 7 32GB Rose Gold) - Posted 7 years ago

Hello Valerie, I'm sorry to hear you parcel didn't arrive as expected and have tried to call you today to discuss this further, however, I've been unable to reach you. Please contact our Customer Support team if you require any further assistance with your order. Thanks for taking the time to leave your review. Leona | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Nothing went wrong with the ordering and delivery of the phone, but I have had it for 3 months now and it keeps freezing and does not pick up a good signal whether at work or at home. This is disappointing especially as my old phone worked so much better”

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(Samsung Galaxy S6 32GB Blue) - Posted 7 years ago

Hello, Thank you for your review. I've tried to call you today to discuss this further, however, I've been unable to reach you. Please contact our Customer Support team who'll be happy to help you get this resolved. Kind regards, Leona |Mobiles.co.uk Customer Support team

Posted 7 years ago

“Despite already having an EE account and switching to another tariff it was not explained anywhere that i would lose my current number which i need as i'm self-employed.”

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(Apple IPhone SE 128GB Space Grey) - Posted 7 years ago

Hello Nick, Thank you for your review. We have the option for new contracts and upgrades on our website and a new number will be issued if a new contract is ordered and you would keep your existing number if an upgrade is ordered. I apologise for any confusion caused. Kind regards, Leona | Mobiles.co.uk Customer Support team

Posted 7 years ago

“I went through the process to upgrade my phone and instead you put me on a new contract. Apparently there's nothing I can do about this now so I'm going to lose the mobile number I've had for 20 years.”

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(Apple IPhone 6 32GB Space Grey) - Posted 7 years ago

Hello Kate, Thank you for your review. I've tried to call you today to discuss this further, however, have been unable to reach you. Please let me know a more convenient time for me to call again. Leona |Mobiles.co.uk Customer Support team

Posted 7 years ago

“I've ordered 2 phones as separate orders, initially on the same day. Due to internal checks the second order was not processed, but no one came back to tell me and I was left waiting for expected delivery. Twice I was promised a call back but on both occasions I had to chase. I was also promised a £30 discount on the second purchase that was then reneged. Generally, the people have been helpful, but they don't appear to take notes or keep their promises.”

Helpful Report

(Apple IPhone 7 128GB Rose Gold) - Posted 7 years ago

Hello Mark, Thank you for your review. I’m sorry to hear about the issues relating to your second order and understand how frustrating this must be for you. I’ve tried to contact you today however you were unavailable. Please confirm a more convenient time so I can arrange a call back. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Failed to deliver on agreement, assured me product would come the next day, took 3 days, not good enough”

Helpful Report

(Apple IPhone 7 32GB Gold) - Posted 7 years ago

Hello Jason, Thank you for your review. I tried to call you today however you were unavailable to take my call. I’m sorry to hear about your experience with us. We offer free next working day delivery however, if customers require a Saturday delivery they’re welcome to upgrade the delivery type for a fee. Apologies for any confusion and delay caused. Chris | Mobiles.co.uk Customer Support team

Posted 7 years ago

“I was told maximum two weeks for my phone but that it would probably be 5 days. After two weeks and two days I phoned mobiles.co.uk to inquire which cost me over £10 in phone bills. They then informed me that there'd been a problem as my address was different for my upgrade, yet no one had bothered to phone and now I'm left with an expensive bill. Rubbish customer service.”

Helpful Report

Posted 8 years ago

Hello, Thank you for you review. I'm sorry to hear that we didn't contact you to let you know that we weren't able to process your upgrade order. I can understand how disappointing this must be for as you were waiting for so long. If you call us on our local rate number 01509 615 474 between Monday - Friday 09:00-18:00 and Saturdays 09:30-18:00 we will be happy to process a refund for your call charges. I apologise for any inconvenience caused and I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“The offer on line was as it is on the phone, however got sent a wrong phone and waiting for the replacement”

Helpful Report

(Apple IPhone 7 32GB Rose Gold) - Posted 8 years ago

Hello, Thank you for your review. I am really sorry to hear that we have dispatched the wrong phone to you. I can understand how disappointing this must be when you have the excitement of receiving a new phone, only to have to wait for the replacement. We will provide you with the correct phone as soon as possible so you can start using your new contract! I apologise for any inconvenience caused and I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Address not received by DPD, no ownership by either DPD or mobiles.co.uk. I still do not have my phone.”

Helpful Report

(Samsung Galaxy A3 2017 Black) - Posted 8 years ago

Hello Caroline, Thank you for your review. I am sorry to hear about the issues you've experienced with your delivery. We since resolved the problem that was causing the error with DPD no receiving the address correctly so that this doesn't affect any more customers. I can understand this can be frustrating, but your handset should be with you as soon as possible. If you'd like to discuss your account, please call us on our local rate number 01509 615 474 between Monday to Friday 09:00-18:00 and Saturdays 09:30-18:30. I apologise for any inconvenience caused. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“the iphone i bought didnt come with headphones, if i knew i would a brand new phone instead of refurbished. To buy the headphones brand new they're £159!!”

Helpful Report

(Gffg) - Posted 8 years ago

Hi Beth, I'm really sorry to hear about this. I've tried to call you, however I've been unable to reach you. If you can call our Customer Support team on 01509615474 between 9.00am - 6.00pm Monday to Friday & 9.30am - 6.00pm Saturdays we can discuss this further. Mo | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Have had many problems with the company and it would not work for a month they asked if it was second hand.”

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Posted 8 years ago

Hi, I'm really sorry to hear about this. If you could provide me with a best contact number, I'll be able to call you in regards to this. Alternatively, you can call our Customer Support team on 01509615474 between 9.00am - 6.00pm Monday to Friday & 9.30am - 6.00pm Saturdays to discuss this further. Mo | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I ordered 2 Samsung S7 phones for myself and my wife, when they arrived I opened the 1st one and all was fine, then I opened the 2nd bag and found the the phone box had split badly at the edge and the phone was sticking out the edge, due to a heavy impact I would say. I set up the phone due to me needing to retrieve my data off of my old Samsung, that I had to return that day. I contacted mobiles.co.uk and advised of the situation, I was advised to supply my full details and arrange an exchange, I asked for a replacement phone to be sent to my work address so I could transfer my data off of the potentially faulty phone to the replacement, I was then later advised that I would have to return the original hand set and wait possibly 5 days for a replacement, so no phone for 5 days and then no phone to transfer data between. I have not been able to swap the handset due to the absolutely ridiculous policy. A very unhappy customer. Mark Culley”

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(Samsung Galaxy S7 Silver) - Posted 8 years ago

Hi Mark, I'm really sorry to hear about this. If you could provide me with a best contact number, I'll be able to call you in regards to you. Alternatively, you can call our Customer Support team on 01509615474 between 9.00am - 6.00pm Monday to Friday & 9.30am - 6.00pm Saturdays to discuss this further. Mo | Mobiles.co.uk Customer Support team

Posted 8 years ago

“still waiting for £35 refund after problems sorting out new phone service”

Helpful Report

Posted 8 years ago

Hi, I've tried to call you today in regards to this, however, I've been unable to reach you. Please call our Customer Support team on 01509615474 between 9.00am - 6.00pm Monday to Friday & 9.30am - 6.00pm Saturdays to discuss this further. Mo | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Ordered 2 phones 1 not working sent back at my expense still not heard if u received paid £7 to return not good start”

Helpful Report

(Apple IPhone SE 16GB Gold Refurb) - Posted 8 years ago

Hello John, Thank you for review. Following our phone call earlier today, I hope I was able to help you with your query. If you need anything else, please let me know. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I was told it was £32 per month contract but Vodafone are saying it's going to be £43”

Helpful Report

(Apple IPhone 7 32GB Black) - Posted 8 years ago

Hi Adrienne, I've tried to call you today in regards to this, however, I've been unable to reach you. Please call our Customer Support team on 01509615474 between 9.00am - 6.00pm Monday to Friday & 9.30am - 6.00pm Saturdays to discuss this further. Leona |Mobiles.co.uk Customer Support team

Posted 8 years ago

“Excellent customer service, very impressed with the efficient and professional way my enquiry was dealt with. I have no hesitation in recommending mobiles.co.uk”

Helpful Report

(Apple IPhone 7 Plus 32GB Silver) - Posted 8 years ago

Hello Camissa Everything about our business is tailored to our customer’s needs, from the different offers available on our phone contracts to our friendly approach. Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Got a phone call 1 week before old contact was up arranged a deal 3 days later somebody else rang with the same question then another and they said they had no record of the previous arrangement so set up a different tariff then somebody else rang to ask if I wanted to upgrade then when my phones did arrive the tariffs were wrong customer service has a 20 minute if not more waiting time on the phone The solution is if you only rang once when contract was due and log it on the computer for everybody to see at that department it's been very stressful and annoying and I'm disappointed”

Helpful Report

(Apple IPhone SE 16GB Rose Gold) - Posted 8 years ago

Hello Robert, Thank you for your review. I am really sorry to hear about that you've been called so many times by us and that you're now on the wrong tariff. I will be passing this feedback onto our Sales team as there has been a lack of communication which has caused all of your issues. If you need any help, please call us on 01509 615 474 and we'll be happy to help. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Credit checked the wrong person and gave incorrect information on how to transfer personal account to a business account.”

Helpful Report

(Apple IPhone 6s 32GB Rose Gold) - Posted 8 years ago

Hello, Thank you for your review. I am sorry to hear about the issues you've had with your order. I am unable what you meant by business account as we don't offer business contracts. Please call us on our local rate number 01509 615 474 and we will be happy to help you with this. I apologise for any inconvenience caused. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Quick service receiving my phone at first, it came and the fingerprint Identification didn't work, send it back and had to wait a week for a new phone,it wasn't fair when you could send a phone out the next day when I ordered one at first, when you could surely do the same when I needed a new one”

Helpful Report

(Samsung Galaxy S7 Edge White) - Posted 8 years ago

Hi Daniel, Thank you for your review. I am sorry to hear that your handset was faulty and that you had to wait a week to receive your replacement phone. I can understand that it can be frustrating when you're without your handset for such a long time, but we have to scan the faulty handset onto our system before we can dispatch the replacement. We will take your feedback on board to see if the process can be changed in the future. I apologise for any inconvenience caused and I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews