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Mobiles.co.uk Reviews

4.7 Rating 37,384 Reviews

94 %

of reviewers recommend Mobiles.co.uk

Company Reviews

Product Reviews

4.7

Based on 37,384 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk 5 star review on 24th February 2024

Mobiles.co.uk 5 star review on 31st January 2024

Carleen Dickinson

Mobiles.co.uk 5 star review on 31st January 2024

Carleen Dickinson

Mobiles.co.uk 5 star review on 20th December 2023

Mobiles.co.uk 5 star review on 11th December 2023

Mobiles.co.uk 5 star review on 7th December 2023

Mobiles.co.uk 5 star review on 7th December 2023

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The agent I dealt with, who was very friendly and helpful but failed to properly process my order so the phone wasn't delivered the next day. This was resolved when I phoned and the phone was delivered a day later. I am also unimpressed that the 3 phone calls I made to mobiles.co.uk cost me nearly £20, thanks to their rip-off call charges. No apology or part refund have been offered. I am very happy with the deal I paid for but would recommend all future customers to buy online rather than using their phone service.”

(Apple IPhone 7 128GB Product Red) - Posted 6 years ago

Hello Neil, Thank you for your review and for accepting my call today. Thanks for taking the time to leave your review, your feed-back is very valuable to us. Sorry again for any inconvenience caused. Chris | Mobiles.co.uk Customer Support team

Posted 6 years ago

“When ordered the website stated delivery would be Saturday, when the dispatch email came along it then told me Monday for delivery. Once i received the phone i had to contact EE because i then could not receive texts or calls to the number. A real big inconvenience.”

(Samsung Galaxy S8 Midnight Black) - Posted 6 years ago

Hello Stephen, Thank you for your review and for accepting my call today. Sorry again for any inconvenience the late delivery and connection delay caused you. I’ll investigate this internally with our team. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 6 years ago

“I thought I had upgraded my phone but instead I had started a new contract in error it was important to me to keep my number so they told me to go into car phone warehouse and they would help me with some sort of triangulation where a number of sim cards are used and a couple of pak codes are needed... Carphone warehouse were as helpful as they could be but I wasn't happy with the customer service from mobile.co UK so I returned the phone and cancelled the contract!!”

(Apple IPhone 6 32GB Space Grey) - Posted 6 years ago

Hello Alison, Thank you for your review. I’m sorry to hear about the issues relating to your order. Unfortunately we have no say in any restrictions posed by the network. Your feed-back is very important to us and we’ll look into making it clearer for our customers during the order process. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 6 years ago

“The ordering and delivery of the phone was flawless. However despite me ticking and entering details to confirm that this was an upgrade to my current EE contract which is expiring, my new phone has been started as a completely new contract. This means that I either have to return my new phone, or have a new mobile number as I will be unable to keep my old one as you cannot change numbers over on the same network. Mobiles.co.uk have been less then helpful and have no real solution. I am now going to have to pay for 2 phone contracts whilst I try and sort this mess out. I hope they try and put this situation right.”

(Apple IPhone 7 32GB Black) - Posted 6 years ago

Hello Jessica, Thank you for your review. Sorry to hear you’ve had issues with your order. When submitting applications we may ask for your existing number however this isn’t to upgrade, it’s for the credit check which is required for new contracts. Due to a restriction with EE network existing customers are unable to transfer their number to a new EE contract however you’re able to port your existing number to a ‘PAY AS YOU GO SIM’ on a different network, request a PAC code and then provide this to EE, by doing so you’ll get the best deal and also get to keep your number. If you would like to discuss this further please let us know so we can arrange a call back. Thanks for your patience. Chris | Mobiles.co.uk Customer Support team

Posted 6 years ago

“I still don't have service! Nice phone, good delivery service and friendly sales advice, but the SIM has not changed to my old number that I requested I keep, so I have tried to get EE to change this by calling 150 and also online assistance, but I still have no service and no change of number has taken place. So after initially being quire impressed, I am now three days without a phone.”

(Apple IPhone 5s 16GB Space Grey) - Posted 6 years ago

Hello David, Thank you for your review. I tried to contact you today however you were unavailable to take my call. I’m sorry to hear about your experience with us. Please let me know a suitable time to call so we can discuss this further. Thanks for your patience. Chris | Mobiles.co.uk Customer Support team

Posted 6 years ago

“I recently ordered a phone from you with o2 I was told I get 6 gig for prices of 3 I've just got a letter from o2 saying I've only got 3 gig?????? Not happy”

(Sony Xperia XZ Premium Black) - Posted 6 years ago

Hello Roy, I’m sorry to hear you’re having issues with your tariff. One of our team will be in contact with you to discuss this further. Thanks for your review. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 6 years ago

“The phone was sold as an upgrade. At no point was it mentioned that it had only 50% of the internal memory of my previous phone. Extremely disappointed. This is far from an upgrade but rather a downgrade. Won't be caught out by Mobiles Co again.”

Posted 6 years ago

Hello Paul, Thank you for your review. I am sorry to hear that you aren't happy with the handset you've received. If you are still within your 14 day cooling off period we will be happy to look into exchanging your phone or you can get an SD card that will expand the memory on the phone. The terminology that the networks use is 'Upgrade' but you can upgrade from a £50p/m contract onto a £15p/m SIM only contract. I apologise for any inconvenience caused. Kind Regards, Ryan | Mobiles.co.uk Customer Support team

Posted 6 years ago

“complete lack of information regarding the the status of order complete lack of information regarding delivery complete lack of information regarding the updates from dpd courier service no sms no emails did not even know it was coming or even when will i recommend mobiles.co no never”

(Sony Xperia XZ Premium Chrome) - Posted 6 years ago

Hello Danny, Thank you for accepting my call today. We provide confirmation emails when orders are processed and DPD send a text on the morning of delivery with the hour time slot. I apologise if you didn’t receive any of these and understanding your frustration. Thanks for taking the time to leave your review, your feed-back is very valuable to us. Chris | Mobiles.co.uk Customer Support team

Posted 6 years ago

“Tried to order two phones on the same tariff. On the website I could only order one at a time. Each order meant a separate credit check meaning too many credit checks in one day, resulting in being turned down for the 2nd phone. No idea why I couldn't just put in a required quantity of 2.”

(Apple IPhone 6 32GB Space Grey) - Posted 6 years ago

Hello, Thank you for your review. Each contract would be subject to a separate credit check even if processed at the same time. I’m sorry the second order was unsuccessful. If you would like to try a different network I recommend you re-order online. Chris | Mobiles.co.uk Customer Support team

Posted 6 years ago

“Happy with phone but 2 days after a bought s8 galaxy you slashed price from 38 a month to 32.99 not happy about that”

(Samsung Galaxy S8 Midnight Black) - Posted 6 years ago

Hello, I do apologise for this, our deals change constantly, therefore we can't advise on if a price will drop at any time. If you could get in contact with us, either through Facebook or Twitter, or using your online login area, I'd be more than happy to see what I can do for you in regards to switching this. Alternatively, you can contact our Customer Support team on 01509 615 474, Monday - Friday 09:00 - 18:00, and Saturdays 09:30 - 18:00, to speak to one of our agents who would be more than happy to look into this for you. Regardless, I am pleased to hear you are happy with your handset! Robyn-Rose | Mobiles.co.uk Customer Support team

Posted 6 years ago

“sorry to say that I have had a disappointing experience I have had the phone which was all fine. But i cannot log in to my account you did not send me the email with the link so I can not access my account I have tried several times with no success and I have tried to claim my free gift of a gear fit2 but your company name is not on the o2 list of companies eligible”

(Samsung Galaxy S7 Silver) - Posted 6 years ago

Hi Lee, I am sorry to hear of the inconvenience you have experienced with your online account, thank you for taking the time to let us know of this. If you would like to contact us, either via Facebook or Twitter, or by calling our free landline number, I would be more than happy to resolve this for you. You can reach our Customer Support team on 01509 615 474 Monday - Friday 09:00 - 18:00, and Saturdays 09:30 - 18:00. In regards to your free gift, we are advising customers to list us as 'Carphone Warehouse', as we are a sister company of theirs. I look forward to hearing from you. Robyn-Rose | Mobiles.co.uk Customer Support team

Posted 6 years ago

“I had to return my phone and waiting for a reply from my previous EMail due to me not being able to get into the phone without a password.”

(Samsung Galaxy Core Prime White Refurb) - Posted 6 years ago

Hello Christine, Thank you for taking the time to speak with me today. As discussed your new handset will be with you tomorrow and you will be kept updated about your delivery time. I hope you enjoy your new gadget when it arrives. Kind regards, Leona |Mobiles.co.uk Customer Support team

Posted 6 years ago

“I ordered a phone for my daughters birthday which was supposed to arrive next day (Monday), it finally arrived on Thursday after a ridiculous amount of time spent on the phone to yourselves and the courier.”

(Apple IPhone 7 32GB Rose Gold) - Posted 6 years ago

Hello Valerie, I'm sorry to hear you parcel didn't arrive as expected and have tried to call you today to discuss this further, however, I've been unable to reach you. Please contact our Customer Support team if you require any further assistance with your order. Thanks for taking the time to leave your review. Leona | Mobiles.co.uk Customer Support team

Posted 6 years ago

“Nothing went wrong with the ordering and delivery of the phone, but I have had it for 3 months now and it keeps freezing and does not pick up a good signal whether at work or at home. This is disappointing especially as my old phone worked so much better”

(Samsung Galaxy S6 32GB Blue) - Posted 7 years ago

Hello, Thank you for your review. I've tried to call you today to discuss this further, however, I've been unable to reach you. Please contact our Customer Support team who'll be happy to help you get this resolved. Kind regards, Leona |Mobiles.co.uk Customer Support team

Posted 6 years ago

“Despite already having an EE account and switching to another tariff it was not explained anywhere that i would lose my current number which i need as i'm self-employed.”

(Apple IPhone SE 128GB Space Grey) - Posted 7 years ago

Hello Nick, Thank you for your review. We have the option for new contracts and upgrades on our website and a new number will be issued if a new contract is ordered and you would keep your existing number if an upgrade is ordered. I apologise for any confusion caused. Kind regards, Leona | Mobiles.co.uk Customer Support team

Posted 7 years ago

“I went through the process to upgrade my phone and instead you put me on a new contract. Apparently there's nothing I can do about this now so I'm going to lose the mobile number I've had for 20 years.”

(Apple IPhone 6 32GB Space Grey) - Posted 7 years ago

Hello Kate, Thank you for your review. I've tried to call you today to discuss this further, however, have been unable to reach you. Please let me know a more convenient time for me to call again. Leona |Mobiles.co.uk Customer Support team

Posted 7 years ago

“I've ordered 2 phones as separate orders, initially on the same day. Due to internal checks the second order was not processed, but no one came back to tell me and I was left waiting for expected delivery. Twice I was promised a call back but on both occasions I had to chase. I was also promised a £30 discount on the second purchase that was then reneged. Generally, the people have been helpful, but they don't appear to take notes or keep their promises.”

(Apple IPhone 7 128GB Rose Gold) - Posted 7 years ago

Hello Mark, Thank you for your review. I’m sorry to hear about the issues relating to your second order and understand how frustrating this must be for you. I’ve tried to contact you today however you were unavailable. Please confirm a more convenient time so I can arrange a call back. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Failed to deliver on agreement, assured me product would come the next day, took 3 days, not good enough”

(Apple IPhone 7 32GB Gold) - Posted 7 years ago

Hello Jason, Thank you for your review. I tried to call you today however you were unavailable to take my call. I’m sorry to hear about your experience with us. We offer free next working day delivery however, if customers require a Saturday delivery they’re welcome to upgrade the delivery type for a fee. Apologies for any confusion and delay caused. Chris | Mobiles.co.uk Customer Support team

Posted 7 years ago

“I was told maximum two weeks for my phone but that it would probably be 5 days. After two weeks and two days I phoned mobiles.co.uk to inquire which cost me over £10 in phone bills. They then informed me that there'd been a problem as my address was different for my upgrade, yet no one had bothered to phone and now I'm left with an expensive bill. Rubbish customer service.”

Posted 7 years ago

Hello, Thank you for you review. I'm sorry to hear that we didn't contact you to let you know that we weren't able to process your upgrade order. I can understand how disappointing this must be for as you were waiting for so long. If you call us on our local rate number 01509 615 474 between Monday - Friday 09:00-18:00 and Saturdays 09:30-18:00 we will be happy to process a refund for your call charges. I apologise for any inconvenience caused and I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 7 years ago

“The offer on line was as it is on the phone, however got sent a wrong phone and waiting for the replacement”

(Apple IPhone 7 32GB Rose Gold) - Posted 7 years ago

Hello, Thank you for your review. I am really sorry to hear that we have dispatched the wrong phone to you. I can understand how disappointing this must be when you have the excitement of receiving a new phone, only to have to wait for the replacement. We will provide you with the correct phone as soon as possible so you can start using your new contract! I apologise for any inconvenience caused and I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 7 years ago

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Mobiles.co.uk is rated 4.7 based on 37,384 reviews