Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,347 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,347 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 24th February 2024

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great website, very efficient and quick to buy a phone. great deals everywhere on every phone”

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(Apple IPhone 15 128GB Blue) - Posted 6 months ago

“Good choice of phones and deals. I felt reassured the company was backed by a household name. However, dpd delivered the phone before the date I had requested and then said that they would leave the phone on the doorstep if I wasn't in. Fortunately, they did hand it to a real person - as I was not at the address on the day they decided to deliver. So keep a very close eye on the emails - they had delivered it before I realised what they were going to do.”

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(Apple IPhone 14 128GB Midnight) - Posted 7 months ago

“Very easy to use website and order was dispatched same day.”

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(Apple IPhone 13 128GB Midnight) - Posted 7 months ago

“The hole experience was hassle free and easy to work through”

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(Samsung 25w USB-C Super Fast Charger Black) - Posted 7 months ago

“Hard at first but has been great service...”

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(Google Pixel 7 128GB Lemongrass) - Posted 7 months ago

“easy to use, great deals and very quick next day delivery for free.”

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(Apple IPhone 11 64GB White) - Posted 8 months ago

“I chat online and the service was quick and effective.”

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(Samsung Galaxy Z Flip5 5G 512GB Graphite) - Posted 8 months ago

“Excellent prompt service.”

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(Apple IPhone 14 128GB Blue) - Posted 9 months ago

“Portal was quite clear and I could provide the details - upgrade details, interested mobile deals, price was very suitable. Only downside - delivery date was not correct as selected mobile was not in stock”

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(Samsung Galaxy S22 128GB Phantom White) - Posted 10 months ago

“A*** fast and reliable”

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(Apple IPhone 14 Pro Max 128GB Silver) - Posted 10 months ago

“Info on how to claim disney plus would be good and a date calendar for claiming back cash back”

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Posted 10 months ago

“The online purchasing process was pretty smooth. I received the initial delivery comms promptly. However, communication then abruptly stopped and the account order status was set to 'Shipped'. After no further communication, I called customer services and after being passed to four different people, we were able to establish that part of the process to switch my number between providers had failed, and that there was then an inconsistency regarding the account status between different systems. Once identified, the issue was quickly resolved and the order was fulfilled. However, that this issue wasn't identified and addressed by mobiles.co.uk independently and required my involvement before it could be progressed was disappointing and suggests a bit of a failure of detection/reporting.”