Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,980 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,980 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service - new phone arrived the next day.”

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(Apple IPhone 11 64GB Purple) - Posted 5 years ago

“Really quick really good service my phone came the next day was really happy”

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(Samsung Galaxy S10 128GB Prism Black) - Posted 5 years ago

“Super easy ordering process and fast delivery. Couldn't ask for more. Very happy”

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(Samsung Galaxy S10 128GB Prism White) - Posted 5 years ago

“Fast delievery and excellent service”

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(Apple IPhone 7 Plus 32GB Rose Gold Refurbished) - Posted 5 years ago

“Great service, quick processing, great delivery service and brilliant collection of phones available”

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(Samsung Galaxy A50 128GB Coral Refurbished) - Posted 5 years ago

“Quick and easy”

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(Apple IPhone 8 64GB Space Grey Refurbished) - Posted 5 years ago

“Mobiles UK offered a great iPhone 11 deal. Customer support was great, courteous and prompt - not too long on hold. Phone also arrived next day as promised. Only criticism is that the info I was given about using new sim v old sim in upgrade deal wasn’t quite correct! So one star deducted :)”

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(Apple IPhone 11 128GB Purple) - Posted 5 years ago

“Efficient service great phone”

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Posted 5 years ago

“Quick and easy”

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(Samsung Galaxy S10 128GB Prism Black) - Posted 5 years ago

“Fast service, very helpful and great price”

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(Apple IPhone 11 Pro 256GB Gold) - Posted 5 years ago

“Brilliant Deal”

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(Apple IPhone 11 128GB Green) - Posted 5 years ago

“Next day delivery. Great price. Spot on.”

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(Samsung Galaxy S10 128GB Prism Black) - Posted 5 years ago

“Great service”

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(Samsung Galaxy A21s 32GB Black) - Posted 5 years ago

“Very easy, very fast excellent service. Thank you.”

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(Apple IPhone 11 64GB Product Red) - Posted 5 years ago

“I was misold a product without being told that I would need to set-up an account with the provider I had no credit and was disconnect for 24 hours . I was also charged by mobiles web £10.00 thinking this was my credit and would be cahrged a monthly amount however that ws not the case. in the end had to go into vodafone for them to reconnect me as they said it was not their responsibilty to keep the current number the provider should be responsible. I have had a horrendous experience and will be returning the voxi sim. Miss S Thind”

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(VOXI SIM Only 10) - Posted 5 years ago

Hi Sonia, We're truly sorry to hear that you feel you have been missold and we would like to investigate what's gone wrong here, and put it right, We can take a look into this issue further for you, please could you email us at Reviews@mobiles.co.uk. We'll need you to include the following information: - Your full name - Your address including postcode - Your mobile number - A copy of your review Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Good price, good phone, came next day”

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(Samsung Galaxy S10 128GB Prism Black) - Posted 5 years ago

“Brilliant service start to finish”

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Posted 5 years ago

“Totally satisfied”

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(Samsung Galaxy A21s 32GB Blue) - Posted 5 years ago

“Highly recommend, fabulous services and always kept informed. Great service thank you.”

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(Samsung Galaxy S10 128GB Prism Black) - Posted 5 years ago

“The initial order was wrongly placed due to the website playing up, this was sorted quickly by a helpful person on the phone. However the wrong order turned up (phone was fine but the accessory bundle included a spray rather than the car charger requested). Customer services were useless and rude when I attempted to resolve this. First person cut me off, second person told me I should return to the store to exchange it, when I pointed out I had ordered online and didn't want to travel to a shop I was told my "request" would need to be escalated as I was "unable to go to a store". It is not a request I just want what I paid for. I have now been told it will take 24-48 hours for a response and then they will contact me to confirm what will happen next. This seems very bizarre and poor service, surely you just apologise for the error and send out the correct item???”

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(Apple IPhone 11 Pro 64GB Midnight Green) - Posted 5 years ago

Hi Sarah, It's such a shame to hear of the issues you faced with your order and the shortfalls in Customer Service following the incorrect product arriving. We can take a look into this issue further for you, please could you email us at Reviews@mobiles.co.uk. We'll need you to include the following information: - Your full name - Your address including postcode - Your mobile number - A copy of your review Regards, Michelle Mobiles.co.uk

Posted 5 years ago

Mobiles.co.uk is rated 4.7 based on 37,980 reviews