Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,973 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,973 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

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“Best to buy with mobiles.co.uk Better deals”

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(Vodafone-Sim-Only-Deals) - Posted 2 years ago

“VERY PLEASED so far with Mobiles.co.uk I wanted to upgrade to samsung galaxy 24 ultra having previously had 21 fe. I couldn't believe that mobile .Co were offering this phone two third cheaper than my network supplier, and over 24 months rather than the 36 months by my provider. I've had to change network to IDmobile, but so far, all has gone smoothly, my phone was delivered, very nice, old number transported over yesterday , and set up my direct debit. So far so good, and would recommend”

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Posted 2 years ago

“Awful. Someone messed up my order! I asked for an upgrade which is a simple process and I didn’t have the time but instead someone did a sim swap so my phone went dead soon after placing the order and then I couldn’t get a hold of anyone. When I eventually got someone’s phone to ring Vodafone they said someone’s from car phone warehouse did a sim swap which meant I had to now go into store or wait for the delivery of the sim to arrive. Such a faff and nightmare when the upgrade should be the simplest process.”

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Posted 2 years ago

Hello Zaakir Thank you for reaching out to us to let us know of your experience. It’s disappointing to hear of a case such as yours in which we have fallen so far short of the standards of service we aim to deliver and I’m sorry to hear your SIM card was cut off prematurely. We can see this was caused by a system related error which we are currently investigating. Thank you for taking the time to speak to me today. I’m pleased this issue is now resolved and hope you will purchase from us again in future. Kind regards Chris | Mobiles.co.uk

Posted 2 years ago

“Excellent service and great deal”

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Posted 2 years ago

“Honestly this is my second time purchasing my mobile from Mobliles.co.uk and the time I got a good deal with IPhone 15 pro max, these guys are really good in what they are doing.”

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Posted 2 years ago

“Great communication, awesome customer service. We absolutely recommend.”

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Posted 2 years ago

“itshould be made more aware that you hae to pay double what the monthly plan is and the claim it back every other month thats why I cancelled”

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(Vodafone-Sim-Only-Deals) - Posted 2 years ago

Hello Michelle Thank you review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. Thank you for taking the time to speak to me today, I’m pleased this issue is now resolved Kind regards Roshni | Mobiles.co.uk

Posted 2 years ago

“Mis sold the package and could not get back on contact to discuss this on the day. The phone will be returned and you will not receive any further business from me.”

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(Google Pixel 8 Pro 128GB Obsidian) - Posted 2 years ago

Hello Lee I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. Thank you for taking the time to speak to me today, I will be in contact with you as discussed Kind regards Roshni | Mobiles.co.uk

Posted 2 years ago

“Floorless from start to finish Every part of it was spot on”

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Posted 2 years ago

“Very happy with product Excellent quality definitely buy again from this company.”

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Posted 2 years ago

“You cannot be beaten on price or customer service excellent”

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(Motorola Razr 40 Ultra 256GB Infinite Black) - Posted 2 years ago

“Phone arrived very quickly and no problems with it.”

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Posted 2 years ago

“The delivery was prompt and efficient, and I am very pleased with the service.”

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Posted 2 years ago

“Its was fantastic, they provide good mobile with great rate , great experience 👍”

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(Apple IPhone 15 Pro Max 256GB Black Titanium) - Posted 2 years ago

“Big problem! My payment card is at my office address. The office is NOT MANNED until the "Night Shift", btween 8 pm and 6am. Hence the courier was unable to deliver my phone. He didn't bother phoning to find out why nobody was there and DPD's website tracking does not allow an alternative deilvery address. Am I withing the "Cooling Off" periods to CANCEL my order?”

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(Google Pixel 8 128GB Obsidian) - Posted 2 years ago

Hello Robert Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your delivery and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 years ago

“I was delighted with the deal i got and the service thank you”

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(Apple IPhone 15 128GB Black) - Posted 2 years ago

“Not had my phone long but happy with it. Really good customer service and quick delivery.”

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Posted 2 years ago

“Straight forward”

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(Id-sim-only-deals) - Posted 2 years ago

“Used to dread renewing sim contract but with Mobiles.co.uk it’s a breeze Best prices too as long ad you remember to claim the cash-back.”

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(Vodafone-Sim-Only-Deals) - Posted 2 years ago

“Professional and quick to complete all required procedures for a new contract at a very favourable cost.”

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(Id-sim-only-deals) - Posted 2 years ago

Mobiles.co.uk is rated 4.7 based on 37,973 reviews