Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,824 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,824 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the buying experience very easy and straight forward, the deal I got was the best I could find anywhere and i got exactly what I wanted for my budget thank you for making the experience pleasant.”

Helpful Report

(Samsung Galaxy Z Flip5 5G 256GB Cream) - Posted 2 years ago

“Quick efficient and well priced. Nothing to complain about. A go to firm for contract mobile.”

Helpful Report

(Samsung Galaxy A54 5G 128GB Black) - Posted 2 years ago

“Easy process, ,great price, and quick delivery. Have used several times in the past”

Helpful Report

(Apple IPhone 13 128GB Pink) - Posted 2 years ago

“easy to use, great deals and very quick next day delivery for free.”

Helpful Report

(Apple IPhone 11 64GB White) - Posted 2 years ago

“Good deal, quick delivery”

Helpful Report

(Samsung Galaxy S23 Ultra 256GB Lavender) - Posted 2 years ago

“Very good company”

Helpful Report

(Apple IPhone 14 128GB Purple) - Posted 2 years ago

“The purchases process was straightforward but I want to keep my existing number and despite giving iD the PAC code when buying the phone this hasn’t happened. They’ve admitted the problem is with them not my old provider, their technical team is looking into and I’ll hear in 24/48 hrs. In the meantime I have no network access”

Helpful Report

Posted 2 years ago

Hello Bethan, Thank you for reaching out to us to let us know of your experience, I tried to contact you this morning to discuss this further however you were unable to take my call. It’s disappointing to hear of a case such as yours in which we have fallen so far short of the standards of service we aim to deliver and I’m sorry you’ve lost service to your number. The port issue has been escalated and you should now have service on the new SIM card today. If you would still like to discuss this further please respond to the email I’ve sent. Kind regards Chris | Mobiles.co.uk

Posted 2 years ago

“Very easy to use on line and very good customer service. Thank you.”

Helpful Report

(Samsung Galaxy S23 Ultra 256GB Phantom Black) - Posted 2 years ago

“Very simple and easy to use. A great deal on my mobile contract better than anywhere else I had looked. Phone arrived quickly the day after the order was placed.”

Helpful Report

(Google Pixel 7 128GB Obsidian) - Posted 2 years ago

“Super easy process and the best deals around. Definitely use them again!”

Helpful Report

(Samsung Galaxy Z Flip5 5G 256GB Graphite) - Posted 2 years ago

“Easy to use website and phone arrived very quickly. Can't complain!”

Helpful Report

(Google Pixel 7A 128GB Charcoal) - Posted 2 years ago

“Excellent service. Easy to order and very uick delivery. Couldn't be happier”

Helpful Report

(Samsung Galaxy A54 5G 256GB Black) - Posted 2 years ago

“Such an easy website. Clear and simple process and no 'catches'. And cheaper than going to Vodafone directly.”

Helpful Report

(Apple IPhone 13 Mini 128GB Blue) - Posted 2 years ago

“Received faulty phone Internet speed and reception is overall poor”

Helpful Report

Posted 2 years ago

Hello Michal Thank you for your review I'm sorry for the issue you've had with your order and I appreciate how disappointing this must be for you. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni - Mobiles.co.uk

Posted 2 years ago

“Glitchy purchase system failed to tell my son his credit check from IDMobile failed, leaving him waiting in all day the next day only to find his order hadn't gone through after phoning. No email sent to say he'd been refused until after his call. Also payment system says AMEX accepted but it would not go through, kept saying to ring to complete transaction (meaning no cashback). Used a MasterCard and it went through. Eventually had to order the phone and contract in my name. Surely there must be loads of young people whose parents end up ordering their phone in their name instead. It can't be that hard to set up a system to allow parental guarantee of a contract and allow a young person to have their own contract with their own bank set up for payment.”

Helpful Report

(Apple IPhone 14 Pro 256GB Gold) - Posted 2 years ago

“Really pleased, next day delivery”

Helpful Report

(Samsung Galaxy A34 5G 256GB Silver) - Posted 2 years ago

“very easy, very quick, good value”

Helpful Report

Posted 2 years ago

“Really impressed with condition of phone thank you so much”

Helpful Report

(Apple IPhone 14 Plus 128GB Starlight) - Posted 2 years ago

“I found their "total cost" function really helpful for a quick, simple comparison between contract options. The deal I picked cheaper on mobiles.co.uk than it was going direct. Ordering was fairly simple, and dispatch/delivery was lightning fast. Creating an account to access order details seems a bit unnecessary, can't really see the value in having yet another set of login details. But overall a very positive experience and would definitely come back in the future.”

Helpful Report

(Motorola Razr 40 256GB Sage Green) - Posted 2 years ago

“Good service. Quick response. Amazing offers.”

Helpful Report

(HONOR Magic5 Pro Black) - Posted 2 years ago

Mobiles.co.uk is rated 4.7 based on 37,824 reviews