Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 38,009 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 38,009 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

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“Good , very helpful using from last many years”

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Posted 10 months ago

“5 days after new phone and contract purchase via mobiles.co.uk the phone arrived within one day but no eSIM. Neither mobiles.co.uk or ID mobile able to resolve and each pushes me back to the other.”

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Posted 10 months ago

Hello Michael Thank you for your review. I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your order I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 10 months ago

“Contact to be made through chat, no call option. Sim did not arrive so must go in person to a store to get a replacement.”

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Posted 10 months ago

Hello Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear you've not received your SIM card and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email with reference number so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 10 months ago

“Fast dispatch and delivery of SIM card. Kept updated at each stage of the process with emails”

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Posted 10 months ago

“By far beats the proce of my previous contracts with other providers and was an easy setup”

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Posted 10 months ago

“It seems that the best deals are never from the mobile provider you're with! I'm very pleased with the service I got ordering my new mobile phone. I dropped off a star because it's sometimes difficult to find what you're looking for amongst all the offers and there are so many different options out bonus codes etc.”

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Posted 10 months ago

“The process to upgrade via mobiles.co.uk is straightforward and simple. I got the deal that I was looking for. Saved me couple of quids. A small feedback is to include other major service providers in their panel.”

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Posted 10 months ago

“I recently purchased a phone from Mobile.co.uk and my experience was outstanding. The ordering process was quick and easy, and the delivery arrived right on time. The phone came sealed, brand-new, and in perfect condition. Their customer service was very helpful and kept me updated throughout the process. The prices are also very competitive, which makes the overall experience even better. I highly recommend Mobile.co.uk — they are reliable, trustworthy, and I will definitely shop with them again in the future. Thank you, Mobile.co.uk, for the excellent service!”

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Posted 10 months ago

“A very quick and prompt service. With the phone delivered on time on the day I chose.”

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Posted 10 months ago

“To order a new phone it was extremely painful. This was probably my 4/5th order and never had any issues before. But somehow I had to call multiple times due to requiring more information. Was charged incorrectly and then my order got cancelled for no reason. All in all painful process.”

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Posted 10 months ago

Hello Thank you for taking the time to leave a review. We’re sorry to hear about the issue with your order. I can see that we’ve already addressed your complaint via email. If you need any further assistance, please feel free to reply to that email and we’ll be happy to help. Kind regards Roshni | Mobiles.co.uk

Posted 10 months ago

“Ordered my new iPhone 16e easily, took advantage of the Black Friday offers. I wanted to keep my original number so entering PAC code and arranging the switch date was very easy. Placed my order without a hitch. I ordered on a Friday and asked for my phone to be delivered on the following Monday, however, it was in fact delivered the very next day, so a very quick turn around. Communication has been very good, with regular updates. The switch process was flawless. Very pleased with the service I have received and my new phone, would highly recommend.”

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Posted 10 months ago

“Very good .everything went smooth at a price better than anywhere else”

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Posted 10 months ago

“First time using mobiles.co.uk Very easy to use and next day delivery perfect .”

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Posted 10 months ago

“Rapid delivery and awesome price.”

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Posted 10 months ago

“Very pleased with trouble free service and a good price.”

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Posted 10 months ago

“Best site I have found for upgrades and new purchases of mobiles on ID / Vodafone. Some of the offers are amazing!”

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Posted 10 months ago

“Absolutely thrilled with my recent upgrade through Mobiles.co.uk! The whole process was seamless, fantastic deal, super fast delivery (arrived next day), and excellent communication from start to finish. Best of all, there was zero disruption to my service, number transferred perfectly and I was up and running immediately. Highly recommend!”

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Posted 10 months ago

“Good deals - however I don’t find the filter as helpful”

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Posted 10 months ago

“the deals are worth it”

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Posted 10 months ago

“All good service thank you”

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Posted 10 months ago

Mobiles.co.uk is rated 4.7 based on 38,009 reviews